Inside Higher Ed
Customer Relationship Management Coordinator
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Job Title: Customer Relationship Management Coordinator
Location: Marietta, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 290736
About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high‑impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university’s vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. Come Take Flight at KSU!
Primary Location for Job Responsibilities Marietta campus: 1100 South Marietta Parkway, Marietta, GA 30060. Kennesaw campus: 1000 Chastain Road NW, Kennesaw, GA 30144.
Job Summary Responsible for supporting department leadership and staff by assisting with system administration tasks—user management, data quality, campaign creation/maintenance, and reporting/dashboard generation in Target X/Salesforce CRM or a similar system. Works with leaders to empower various channels with data that improves the student experience, identifies training needs, consults on best practices, implements new initiatives and communicates opportunities and changes to a wide audience from end users to leaders.
Responsibilities
Serve as a point of contact for the institution’s CRM system, acting as a liaison between end users and technical support teams
Continuously improve the value derived from the CRM platform
Collaborate with stakeholders across departments to gather requirements and implement CRM solutions that meet their needs
Develop and implement CRM workflows, processes, and automation to streamline business processes and enhance efficiency
Create dashboards that provide high utility in allocating resources and assessing productivity
Evaluate and recommend improvements to tools and processes
Handle all administrative functions: user account maintenance, data cleanup, recurring reports, and communication
Manage and coordinate with IT Salesforce.com data feeds and application integrations, maintaining ownership of Salesforce CRM and customer data structure
Research solutions when they are not readily apparent
Create and manage communication campaigns in Target X, Salesforce CRM or a similar system
Serve as expert for all Target X and Salesforce training to empower all levels with functional knowledge of our CRM or similar system
Required Qualifications Educational Requirements
Bachelor’s Degree from an accredited institution of higher education
Required Experience
One (1) year experience as CRM support and/or administrator
Preferred Qualifications
Understanding of Salesforce.com and/or industry best practices and functionality
Data management abilities
Documented history of successfully driving projects to completion
Demonstrated ability to understand and articulate complex requirements
Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
Preferred Experience
Experience as a Target X and/or Salesforce Administrator in a related environment
Proposed Salary and Benefits Salary range: $51,600 to $56,000 annually. Offers are based on relevant experience. Comprehensive benefits include medical, dental, vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more. Benefits information available at https://hr.kennesaw.edu/benefits/index.php
Abilities, Knowledge, & Skills
Be a go‑to person for users and an advocate for the CRM within the organization
Take data quality seriously and proactively maintain a clean database
Manage time and workload with little oversight, stay calm under pressure, and adapt flexibly
Identify and drive innovative technical solutions
Assess impact of new requirements on Salesforce.com and related systems
Handle multiple tasks or projects simultaneously, meeting assigned deadlines
Some knowledge of Salesforce.com package development and deployment; willingness to expand
In‑depth understanding of CRM software, communication, data, business processes, and their interrelationships
Excellent interpersonal, initiative, teamwork, problem‑solving, independent judgment, organization, communication, time management, project management and presentation skills
Organized self‑starter with strong attention to detail and follow‑up
Strong customer service skills, phone and e‑mail etiquette
Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, ... (the full EEO statement continues)
Other Information
This is not a supervisory position.
No financial responsibilities.
Not required to drive.
Position is a position of trust.
No purchasing card required.
Will not travel.
No security clearance required.
Background Check
Standard Enhanced
Education
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust that result in disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process.
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Job Title: Customer Relationship Management Coordinator
Location: Marietta, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 290736
About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high‑impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university’s vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. Come Take Flight at KSU!
Primary Location for Job Responsibilities Marietta campus: 1100 South Marietta Parkway, Marietta, GA 30060. Kennesaw campus: 1000 Chastain Road NW, Kennesaw, GA 30144.
Job Summary Responsible for supporting department leadership and staff by assisting with system administration tasks—user management, data quality, campaign creation/maintenance, and reporting/dashboard generation in Target X/Salesforce CRM or a similar system. Works with leaders to empower various channels with data that improves the student experience, identifies training needs, consults on best practices, implements new initiatives and communicates opportunities and changes to a wide audience from end users to leaders.
Responsibilities
Serve as a point of contact for the institution’s CRM system, acting as a liaison between end users and technical support teams
Continuously improve the value derived from the CRM platform
Collaborate with stakeholders across departments to gather requirements and implement CRM solutions that meet their needs
Develop and implement CRM workflows, processes, and automation to streamline business processes and enhance efficiency
Create dashboards that provide high utility in allocating resources and assessing productivity
Evaluate and recommend improvements to tools and processes
Handle all administrative functions: user account maintenance, data cleanup, recurring reports, and communication
Manage and coordinate with IT Salesforce.com data feeds and application integrations, maintaining ownership of Salesforce CRM and customer data structure
Research solutions when they are not readily apparent
Create and manage communication campaigns in Target X, Salesforce CRM or a similar system
Serve as expert for all Target X and Salesforce training to empower all levels with functional knowledge of our CRM or similar system
Required Qualifications Educational Requirements
Bachelor’s Degree from an accredited institution of higher education
Required Experience
One (1) year experience as CRM support and/or administrator
Preferred Qualifications
Understanding of Salesforce.com and/or industry best practices and functionality
Data management abilities
Documented history of successfully driving projects to completion
Demonstrated ability to understand and articulate complex requirements
Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
Preferred Experience
Experience as a Target X and/or Salesforce Administrator in a related environment
Proposed Salary and Benefits Salary range: $51,600 to $56,000 annually. Offers are based on relevant experience. Comprehensive benefits include medical, dental, vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more. Benefits information available at https://hr.kennesaw.edu/benefits/index.php
Abilities, Knowledge, & Skills
Be a go‑to person for users and an advocate for the CRM within the organization
Take data quality seriously and proactively maintain a clean database
Manage time and workload with little oversight, stay calm under pressure, and adapt flexibly
Identify and drive innovative technical solutions
Assess impact of new requirements on Salesforce.com and related systems
Handle multiple tasks or projects simultaneously, meeting assigned deadlines
Some knowledge of Salesforce.com package development and deployment; willingness to expand
In‑depth understanding of CRM software, communication, data, business processes, and their interrelationships
Excellent interpersonal, initiative, teamwork, problem‑solving, independent judgment, organization, communication, time management, project management and presentation skills
Organized self‑starter with strong attention to detail and follow‑up
Strong customer service skills, phone and e‑mail etiquette
Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, ... (the full EEO statement continues)
Other Information
This is not a supervisory position.
No financial responsibilities.
Not required to drive.
Position is a position of trust.
No purchasing card required.
Will not travel.
No security clearance required.
Background Check
Standard Enhanced
Education
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust that result in disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process.
#J-18808-Ljbffr