BNY
Vice President, OPS Client Service Manager - Loans Enablement
BNY, Houston, Texas, United States, 77246
Vice President, OPS Client Service Manager - Loans Enablement
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance. We’re seeking a future team member for the role of
Vice President, OPS Client Service Manager
to join our
Loans Enablement Operations
team. This role is located in
Houston, TX . In this role, you’ll make an impact in the following ways: The Vice President, OPS Client Service Manager plays a pivotal role in overseeing and enhancing client operations and reporting functions within BNY. This position is critical in ensuring that client service standards are met and exceeded by effectively managing client relationships and operational processes. Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles. Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions. Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting. Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise. To be successful in this role, we’re seeking the following: Bachelor’s degree in Business Administration, Finance, or a related field. Advanced degree or relevant certifications are a plus. Typically 4-7 years of experience and 0-1 years of management experience. Experience in an operational area and/or client services is preferred. Strong leadership and team management skills. Excellent analytical and problem-solving abilities. Effective communication and interpersonal skills for client interaction and collaboration across teams. Prior loan operations experience in a financial service setting preferred Detail oriented Excellent verbal and written communication abilities Ability to self-manage, prioritize, and execute workload Familiarity with technical applications to include, but not limited to, Microsoft Office applications BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance. We’re seeking a future team member for the role of
Vice President, OPS Client Service Manager
to join our
Loans Enablement Operations
team. This role is located in
Houston, TX . In this role, you’ll make an impact in the following ways: The Vice President, OPS Client Service Manager plays a pivotal role in overseeing and enhancing client operations and reporting functions within BNY. This position is critical in ensuring that client service standards are met and exceeded by effectively managing client relationships and operational processes. Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles. Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions. Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting. Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise. To be successful in this role, we’re seeking the following: Bachelor’s degree in Business Administration, Finance, or a related field. Advanced degree or relevant certifications are a plus. Typically 4-7 years of experience and 0-1 years of management experience. Experience in an operational area and/or client services is preferred. Strong leadership and team management skills. Excellent analytical and problem-solving abilities. Effective communication and interpersonal skills for client interaction and collaboration across teams. Prior loan operations experience in a financial service setting preferred Detail oriented Excellent verbal and written communication abilities Ability to self-manage, prioritize, and execute workload Familiarity with technical applications to include, but not limited to, Microsoft Office applications BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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