BNY
Overview
Senior Vice President, Client Service Executive
– Join to apply for the
Senior Vice President, Client Service Executive
role at
BNY . This role is in Lake Mary, FL or Pittsburgh, PA. Job Description
Senior Vice President, Corporate Trust Client Service Executive At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. We’re seeking a future team member for the role of Corporate Trust, Structured Debt, Client Service Executive to join our team. Responsibilities
Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service. Develop and execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities. Monitor and assess client health through regular reviews, metrics, and feedback loops, identifying potential risks and implementing preventative actions. Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues. Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities. Anticipate client needs and stay informed on market trends, regulatory changes, and BNY-initiated change, proactively offering insights and solutions. Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements. Uphold the highest standards of governance, risk management, and compliance in every client interaction. Qualifications
7-10 years of operations, client service, or relationship management experience in the Corporate Trust or related financial services industry. Bachelor’s degree or the equivalent combination of education and experience; MBA preferred. Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building. Exceptional communication, negotiation, and problem-solving skills. Strategic mindset with the ability to analyze client health metrics and translate insights into action. Deep understanding of Corporate Trust products, market dynamics, and operational processes. Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality. About BNY & Culture
BNY’s Corporate Trust business plays a critical role in the global financial markets by serving as a trusted, neutral third party to issuers and investors in debt capital markets transactions. We provide fiduciary and agency services for a wide range of debt structures, including corporate and municipal bonds, structured finance, project finance, and loan syndications. Acting as trustee, paying agent, registrar, escrow agent, and more, we ensure the integrity of transactions by safeguarding assets, managing complex payment flows, and upholding contractual obligations. Our clients include corporations, municipalities, financial institutions, and governments worldwide. Through our expertise, technology, and commitment to excellence, BNY helps clients navigate the complexities of debt issuance, meet their regulatory and reporting requirements, and build long-term trust with their stakeholders. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. We’re seeking a future team member for the role of Corporate Trust, Structured Debt, Client Service Executive to join our team. Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, to support you and your family through moments that matter. Equal Opportunity
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Business Development and Sales Get notified about new Senior Vice President Client Services jobs in
Lake Mary, FL .
#J-18808-Ljbffr
Senior Vice President, Client Service Executive
– Join to apply for the
Senior Vice President, Client Service Executive
role at
BNY . This role is in Lake Mary, FL or Pittsburgh, PA. Job Description
Senior Vice President, Corporate Trust Client Service Executive At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. We’re seeking a future team member for the role of Corporate Trust, Structured Debt, Client Service Executive to join our team. Responsibilities
Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service. Develop and execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities. Monitor and assess client health through regular reviews, metrics, and feedback loops, identifying potential risks and implementing preventative actions. Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues. Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities. Anticipate client needs and stay informed on market trends, regulatory changes, and BNY-initiated change, proactively offering insights and solutions. Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements. Uphold the highest standards of governance, risk management, and compliance in every client interaction. Qualifications
7-10 years of operations, client service, or relationship management experience in the Corporate Trust or related financial services industry. Bachelor’s degree or the equivalent combination of education and experience; MBA preferred. Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building. Exceptional communication, negotiation, and problem-solving skills. Strategic mindset with the ability to analyze client health metrics and translate insights into action. Deep understanding of Corporate Trust products, market dynamics, and operational processes. Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality. About BNY & Culture
BNY’s Corporate Trust business plays a critical role in the global financial markets by serving as a trusted, neutral third party to issuers and investors in debt capital markets transactions. We provide fiduciary and agency services for a wide range of debt structures, including corporate and municipal bonds, structured finance, project finance, and loan syndications. Acting as trustee, paying agent, registrar, escrow agent, and more, we ensure the integrity of transactions by safeguarding assets, managing complex payment flows, and upholding contractual obligations. Our clients include corporations, municipalities, financial institutions, and governments worldwide. Through our expertise, technology, and commitment to excellence, BNY helps clients navigate the complexities of debt issuance, meet their regulatory and reporting requirements, and build long-term trust with their stakeholders. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. We’re seeking a future team member for the role of Corporate Trust, Structured Debt, Client Service Executive to join our team. Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, to support you and your family through moments that matter. Equal Opportunity
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Business Development and Sales Get notified about new Senior Vice President Client Services jobs in
Lake Mary, FL .
#J-18808-Ljbffr