Desktop Support Technician (Windows 11 upgrade support)

End User Support technician to provide on-site support for ongoing Windows upgrade in Woodbury, MN. The role involves imaging Windows 11 computers, helping with setup for users, and providing hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. Location: Woodbury, MN Contract: 6 months with possible extension On-site: 5 days/week The successful candidate will have a Bachelor's Degree in Computer Science or Information Systems, or equivalent experience, and experience with Windows 10/11, SCCM, Intune, and VDI technologies. Requirements and Qualifications: Bachelor's Degree from an accredited University, preferably in Computer Science or Information Systems, or equivalent experience Experience with Windows 10/11, SCCM, Intune, and VDI technologies (Citrix, VMware, Azure Virtual Desktop) Desktop support technician specializing in Windows and Apple Mac based systems, related software, and peripherals Managing and maintaining ticket SLAs and driving First Call Resolution OS Troubleshooting for all desktops and laptops Assist users with pre-upgrade readiness checks (hardware compatibility, backups, etc.) Support Windows 11 upgrades via SCCM or Intune Excellent written and verbal communication skills Exceptional time-management and multitasking abilities Strong problem-solving and interpersonal skills The anticipated hourly rate range for this position is ($25.00-27.00). Actual hourly rate will be based on relevant experience, knowledge, skills, and other factors permitted by law. A range of medical, dental, retirement, and/or other benefits are available after a waiting period. We are an equal opportunities employer and welcome applications from all qualified candidates.

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