The University of Georgia
Posting Number:
S14257P
Working Title:
Systems Administrator Specialist
Department:
EITS-Systems Engineering
About the University Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university. The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
Unit Website Website: eits.uga.edu
Posting Type:
External
Retirement Plan:
TRS or ORP
Employment Type:
Employee
Benefits Eligibility:
Benefits Eligible
Full/Part time:
Full Time
Additional Schedule Information:
8am-5pm, Monday – Friday. This position is not eligible for a remote schedule.
Advertised Salary:
Commensurate with Experience
Posting Date:
10/14/2025
Open until filled:
Yes
Proposed Starting Date:
12/01/2025
Special Instructions to Applicants:
Please provide name and contact information for three professional references. This position is not eligible for work authorization sponsorship.
Location of Vacancy:
Athens Area
EEO and Policies The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
The University System of Georgia (USG) values Integrity, Excellence, Accountability, and Respect. Details on the USG Code of Conduct and related policies are available in USG Board Policy 8.2.18.1.2 and online at USG policy manuals. USG also supports Freedom of Expression as stated in policy in the relevant sections.
Classification Title:
Systems Administrator II
FLSA:
Exempt
FTE:
1.00
Qualifications Minimum Qualifications:
Bachelor’s degree in a related field or equivalent and 2 years of professional experience
Position Summary This position serves on the Office 365 Support and Integration team within the University of Georgia Enterprise Information Technology Services (EITS). This position will be responsible for the service delivery of high-profile production systems providing central IT services to the UGA campus.
Responsibilities
Support and troubleshooting of Microsoft 365, Listserv, Zoom, and Google Workspace services.
Assistance in administration of the campus-wide core services.
Architecting and rolling out new Microsoft 365 and Google Workspace services for high priority projects, specifically Microsoft Teams and its features.
Research and development on service improvements, service architecture changes, and cloud integration opportunities.
Engage in the Continual Service Improvement process to assess services and identify opportunities for service enhancements.
Knowledge, Skills, Abilities, and Competencies
Eager to learn
Fundamental knowledge of Windows Server operating system
Experience with AI tools (e.g., Copilot, Gemini and NotebookLM)
Good communication and time management skills
Ability to work as a member of a team in a high-pressure environment
Experience in change management environment
Physical Demands Normal office environment.
Is driving a responsibility of this position?
No
Is this a Position of Trust?
Yes
Security Access:
Yes
Other Requirements Credit and P-Card policy:
A credit check is required for positions with financial responsibilities. See the UGA Credit Background Check website for details.
Background Investigation Policy:
Offers are contingent upon a background investigation, including a criminal background check, credential verification, and reference checks. A pre-employment drug test may be required for high-risk positions. See the UGA Background Check website for details.
Duties/Responsibilities Provides Microsoft 365, Google Workspace, Zoom, and Listserv Administration
Monitors Microsoft 365 operational status, communicates with EITS leadership and campus, provides updates and works with premier support techs to pursue resolution of issues.
Monitors Google Workspace operational status, communicates with EITS leadership and campus, provides updates and works with Google support techs.
Monitors Zoom operational status, communicates with EITS leadership and campus, provides updates and works with Zoom support techs.
Monitors Listserv operational status, communicates with EITS leadership and campus, provides updates and works with LSoft support techs.
Monitors Microsoft 365 and Google Workspace forums and mailing lists for issues and operational tips.
Creating and managing resources, assigning delegates, and other role management.
Work with Security and Legal teams to respond to open records requests as needed.
Administrate and develop systems and software that provision, license and maintain user accounts in UGA production Microsoft 365, Zoom, and Google Workspace tenants.
Administrate ancillary services that support the UGA Microsoft 365, Zoom, and Google Workspace tenants – licensing, scripting (PowerShell), synchronization.
Percentage of time:
40
Duties/Responsibilities Documentation and Administrative Responsibilities.
Writes and maintains documentation to assist in the setup, administration, and troubleshooting of managed systems by team of coworkers with varying skill levels.
Works with others in EITS to document system policies and procedures.
Facilitates knowledge transfer between units inside and outside of EITS.
Generate quotes, purchase requests, and justification for procurement of services.
Creates and facilitates change requests for approval on all production systems.
Participate in meetings relevant to this position and team across campus.
Percentage of time:
15
Duties/Responsibilities Research, Development, and Service Delivery Assessment
Investigating and evaluating AI-driven automation technologies to enhance service delivery efficiency.
Explore options for addressing current issues or service gaps by connecting with colleagues and peers to discuss methods, technologies, and processes they have used to knowledge-share and/or collaborate on solutions.
Engage in the Continual Service Improvement process to regularly assess services and processes to identify opportunities for service enhancements or replacements for Telephone Services or other Windows projects.
Collaborating on AI integration strategies for Microsoft 365 and Google Workspace services
Assess technologies that could be utilized in our environment to augment current services to better achieve the goals as outlined in the IT Strategic Plan for campus.
Percentage of time:
15
Duties/Responsibilities Provide Support to the Campus Community for Microsoft 365, Google Workspace, Zoom, and Listserv Services.
Investigate user issues and error reports, work with clients to resolve connectivity and functional issues.
Work with departmental administration staff to facilitate the use of Microsoft 365, Google Workspace, Zoom, and Listserv.
Assist the campus community in understanding Microsoft 365, Google Workspace, Zoom, and Listserv services and how they can help them meet the mission of the University.
Percentage of time:
25
Other:
5. Other Duties as Assigned
Percentage of time:
5
Contact Recruitment Contact Name:
Justin Sackett
Recruitment Contact Email:
justin.sackett@uga.edu
#J-18808-Ljbffr
S14257P
Working Title:
Systems Administrator Specialist
Department:
EITS-Systems Engineering
About the University Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university. The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
Unit Website Website: eits.uga.edu
Posting Type:
External
Retirement Plan:
TRS or ORP
Employment Type:
Employee
Benefits Eligibility:
Benefits Eligible
Full/Part time:
Full Time
Additional Schedule Information:
8am-5pm, Monday – Friday. This position is not eligible for a remote schedule.
Advertised Salary:
Commensurate with Experience
Posting Date:
10/14/2025
Open until filled:
Yes
Proposed Starting Date:
12/01/2025
Special Instructions to Applicants:
Please provide name and contact information for three professional references. This position is not eligible for work authorization sponsorship.
Location of Vacancy:
Athens Area
EEO and Policies The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
The University System of Georgia (USG) values Integrity, Excellence, Accountability, and Respect. Details on the USG Code of Conduct and related policies are available in USG Board Policy 8.2.18.1.2 and online at USG policy manuals. USG also supports Freedom of Expression as stated in policy in the relevant sections.
Classification Title:
Systems Administrator II
FLSA:
Exempt
FTE:
1.00
Qualifications Minimum Qualifications:
Bachelor’s degree in a related field or equivalent and 2 years of professional experience
Position Summary This position serves on the Office 365 Support and Integration team within the University of Georgia Enterprise Information Technology Services (EITS). This position will be responsible for the service delivery of high-profile production systems providing central IT services to the UGA campus.
Responsibilities
Support and troubleshooting of Microsoft 365, Listserv, Zoom, and Google Workspace services.
Assistance in administration of the campus-wide core services.
Architecting and rolling out new Microsoft 365 and Google Workspace services for high priority projects, specifically Microsoft Teams and its features.
Research and development on service improvements, service architecture changes, and cloud integration opportunities.
Engage in the Continual Service Improvement process to assess services and identify opportunities for service enhancements.
Knowledge, Skills, Abilities, and Competencies
Eager to learn
Fundamental knowledge of Windows Server operating system
Experience with AI tools (e.g., Copilot, Gemini and NotebookLM)
Good communication and time management skills
Ability to work as a member of a team in a high-pressure environment
Experience in change management environment
Physical Demands Normal office environment.
Is driving a responsibility of this position?
No
Is this a Position of Trust?
Yes
Security Access:
Yes
Other Requirements Credit and P-Card policy:
A credit check is required for positions with financial responsibilities. See the UGA Credit Background Check website for details.
Background Investigation Policy:
Offers are contingent upon a background investigation, including a criminal background check, credential verification, and reference checks. A pre-employment drug test may be required for high-risk positions. See the UGA Background Check website for details.
Duties/Responsibilities Provides Microsoft 365, Google Workspace, Zoom, and Listserv Administration
Monitors Microsoft 365 operational status, communicates with EITS leadership and campus, provides updates and works with premier support techs to pursue resolution of issues.
Monitors Google Workspace operational status, communicates with EITS leadership and campus, provides updates and works with Google support techs.
Monitors Zoom operational status, communicates with EITS leadership and campus, provides updates and works with Zoom support techs.
Monitors Listserv operational status, communicates with EITS leadership and campus, provides updates and works with LSoft support techs.
Monitors Microsoft 365 and Google Workspace forums and mailing lists for issues and operational tips.
Creating and managing resources, assigning delegates, and other role management.
Work with Security and Legal teams to respond to open records requests as needed.
Administrate and develop systems and software that provision, license and maintain user accounts in UGA production Microsoft 365, Zoom, and Google Workspace tenants.
Administrate ancillary services that support the UGA Microsoft 365, Zoom, and Google Workspace tenants – licensing, scripting (PowerShell), synchronization.
Percentage of time:
40
Duties/Responsibilities Documentation and Administrative Responsibilities.
Writes and maintains documentation to assist in the setup, administration, and troubleshooting of managed systems by team of coworkers with varying skill levels.
Works with others in EITS to document system policies and procedures.
Facilitates knowledge transfer between units inside and outside of EITS.
Generate quotes, purchase requests, and justification for procurement of services.
Creates and facilitates change requests for approval on all production systems.
Participate in meetings relevant to this position and team across campus.
Percentage of time:
15
Duties/Responsibilities Research, Development, and Service Delivery Assessment
Investigating and evaluating AI-driven automation technologies to enhance service delivery efficiency.
Explore options for addressing current issues or service gaps by connecting with colleagues and peers to discuss methods, technologies, and processes they have used to knowledge-share and/or collaborate on solutions.
Engage in the Continual Service Improvement process to regularly assess services and processes to identify opportunities for service enhancements or replacements for Telephone Services or other Windows projects.
Collaborating on AI integration strategies for Microsoft 365 and Google Workspace services
Assess technologies that could be utilized in our environment to augment current services to better achieve the goals as outlined in the IT Strategic Plan for campus.
Percentage of time:
15
Duties/Responsibilities Provide Support to the Campus Community for Microsoft 365, Google Workspace, Zoom, and Listserv Services.
Investigate user issues and error reports, work with clients to resolve connectivity and functional issues.
Work with departmental administration staff to facilitate the use of Microsoft 365, Google Workspace, Zoom, and Listserv.
Assist the campus community in understanding Microsoft 365, Google Workspace, Zoom, and Listserv services and how they can help them meet the mission of the University.
Percentage of time:
25
Other:
5. Other Duties as Assigned
Percentage of time:
5
Contact Recruitment Contact Name:
Justin Sackett
Recruitment Contact Email:
justin.sackett@uga.edu
#J-18808-Ljbffr