Cook County Assessor's Office
Overview
Reporting directly to the Director of Information Technology, the Senior Network Administrator performs a variety of support functions related to the computer help desk, email system, file/print servers, database servers, and all other network operations for the Cook County Assessor s Office (CCAO). The Senior Network Administrator provides help desk support for CCAO staff, township assessors, and data subscribers. The role maintains good customer service and recommends short and long-term computer network solutions. The Senior Network Administrator may be responsible for different subject matter areas including, but not limited to, information security, information operations, and network systems.
Essential Job Duties
Implements computer network maintenance (fixes and upgrades) and provides support to CCAO staff regarding network connectivity, including applying operating system updates, patches and configuration changes.
Provides support, maintenance, and management of CCAO’s computer networks and assists in developing and implementing new automated systems to increase solutions in a computer-networked environment.
Provides general guidance and assistance regarding use of automated systems, prepares user guidelines and trains employees regarding the use of CCAO’s automated systems.
Supports CCAO’s IT help desk by answering calls, emails and help desk tickets from CCAO staff and Township Assessors and provides support and assistance regarding the use of the CCAO’s computer systems and networks.
Administers email systems and creates email accounts, assigns security and distribution groups, monitors server performance and mail routing, troubleshoots email related issues, recommends and plans for improvements to the email network.
Provides file/print server support including print server setup, client setup; manages directly attached printers; sets up and manages remote/network printers; manages print jobs and troubleshoots print issues; sets and enforces file security and access controls; and creates network shares.
Maintains systems, performs upgrades, analyzes and resolves computer network and hardware problems.
Tracks, troubleshoots and initiates computer and network repair service; solves hardware and network problems of a moderately complex and sometimes difficult nature.
Analyzes, reviews and recommends improvements to CCAO’s network technologies to increase solutions in a computer-networked environment.
Configures hardware and network equipment installations and relocations.
Manages network resources, server and workstation security, including managing access control to network resources, managing antivirus/malware systems, assigning and modifying security attributes, creating and modifying security rights, assigning privileges and authorizations.
Tests new equipment before releasing for general CCAO use.
Performs back-up and recovery procedures, monitors database servers’ efficiency, and ensures optimal performance.
Implements and documents network policies, procedures, disaster recovery planning, and new technologies.
Develops network diagrams and documentation and works with other Cook County network planners.
Works with network security protocols, VPNs, firewalls, IDS/IPS, and network monitoring tools.
Collaborates with other departments, including systems administrators and help desk teams to troubleshoot and implement network improvements.
Evaluates and recommends new technologies and solutions to improve efficiency, security, and cost-effectiveness.
Oversees the design, implementation, and maintenance of all core IT infrastructure components, including servers (on-premises and cloud), networks (LAN, WAN, WLAN), storage systems, backup systems, data centers, and cloud environments (e.g., AWS, Azure, Google Cloud Platform).
Establishes and monitors key performance indicators (KPIs) to track infrastructure performance and identify areas for improvement.
Oversees disaster recovery and business continuity planning and testing.
Ensures compliance and retention with relevant industry regulations and standards.
Plans and manages IT projects, including hardware and software deployments, system upgrades, and infrastructure improvements.
Evaluates and recommends new technologies and solutions to improve efficiency, reliability, security, automation and cost-effectiveness of IT operations.
Drives the implementation of relevant frameworks to optimize IT service management processes (e.g., incident management, problem management, change management).
Create and maintain accurate and concise technical documentation, including IT system reports, standard operating procedures (SOPs) and knowledge base articles.
Assist with the coordination and communication with external IT vendors.
Establish and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
Develop and execute a comprehensive information security strategy and roadmap aligned with business objectives and regulatory requirements.
Stay abreast of the latest cybersecurity threats, trends, and technologies, and proactively adapt security strategies accordingly.
Provide strategic guidance and recommendations to senior leadership on information security risks and mitigation strategies.
Design, implement, and maintain security policies, response plans, standards, procedures, and guidelines.
Conduct regular audits, risk assessments and vulnerability assessments to identify and evaluate security risks.
Ensure compliance with relevant industry regulations, standards, and legal requirements (e.g., GDPR, HIPAA, PCI DSS, ISO 27001).
Minimum Qualifications
Bachelor’s degree or higher from an accredited college or university.
Six (6) years of full-time work experience as a network administrator, or a Bachelor’s degree with a degree in Computer Science or Information Technology plus five (5) years of full-time work experience using Microsoft Network/Operating Systems and Microsoft SQL Server.
Five (5) years of full-time work experience configuring, maintaining and supporting Windows servers in a virtual and/or hybrid environment in network administration.
Three (3) years of full-time work experience supporting, configuring, and maintaining the following software: Microsoft Office Suite, DameWare, McAfee Anti-Virus, VPN, supporting SAN environments.
Three (3) years of full-time work experience with configuration and installation of servers, including physical servers, virtual servers, cloud-based servers with Active Directory and Group Policy administration skills in a Windows environment.
Two (2) years of experience in a senior or leadership role.
Preferred Qualifications
Microsoft Certified Azure Administrator Associate or Microsoft Certified Systems Engineer (MCSE).
One (1) year of work experience in one or more of the following areas: Nutanix Environment, File Print Server, Group Policy Administrator, Server configuring and troubleshooting, SQL 2018 or higher, Network Administration, Batch or VB Script Server update and maintenance, Administer Back-Up Software, Hyper-V, SCVMM.
Knowledge, Skills, and Abilities
Ability to work independently with minimal supervision and communicate effectively with non-technical departments.
Strong discretion, time management, and the ability to meet deadlines.
Knowledge of CCAO procedures, policies, practices and guidelines or the ability to quickly gain such knowledge.
Proficiency in data entry and retrieval; ability to interact with the public and taxpayers, providing guidance on computer systems used by CCAO.
Ability to mentor and provide guidance to junior IT staff.
Knowledge of infrastructure environments including on-premises, cloud, and hybrid solutions; understanding of server virtualization, networking principles (TCP/IP, DNS, DHCP, routing, switching), storage technologies, and data center operations.
Knowledge of cloud platforms (AWS, Azure, Google Cloud Platform) and cloud infrastructure management.
Understanding of ITIL or other IT service management frameworks; skilled with automation and orchestration tools.
Ability to think strategically, make sound decisions, and drive operational excellence.
Knowledge of security frameworks, standards, and best practices (e.g., NIST CSF, ISO 27001, CIS Controls) and experience with risk assessment, vulnerability management, and penetration testing.
Knowledge and experience with cloud security (e.g., AWS Security, Azure Security Center, GCP Security Command Center).
Knowledge of data privacy and protection regulations and experience with performance monitoring and troubleshooting tools.
Skilled with disaster recovery and business continuity planning for network infrastructure.
Physical Requirements
Visual acuity to review and edit written and electronic communications; walking between offices and meetings may be required.
Repetitive use of hands to operate standard office equipment; regular use of a telephone to communicate.
Lift, carry, and push computer systems, printers, and equipment.
Ability to work extended hours as needed or be on-call for emergency situations to address network outages or issues; occasional travel to satellite offices as necessary.
COOK COUNTY ASSESSOR S OFFICE IS AN EQUAL OPPORTUNITY EMPLOYER
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Essential Job Duties
Implements computer network maintenance (fixes and upgrades) and provides support to CCAO staff regarding network connectivity, including applying operating system updates, patches and configuration changes.
Provides support, maintenance, and management of CCAO’s computer networks and assists in developing and implementing new automated systems to increase solutions in a computer-networked environment.
Provides general guidance and assistance regarding use of automated systems, prepares user guidelines and trains employees regarding the use of CCAO’s automated systems.
Supports CCAO’s IT help desk by answering calls, emails and help desk tickets from CCAO staff and Township Assessors and provides support and assistance regarding the use of the CCAO’s computer systems and networks.
Administers email systems and creates email accounts, assigns security and distribution groups, monitors server performance and mail routing, troubleshoots email related issues, recommends and plans for improvements to the email network.
Provides file/print server support including print server setup, client setup; manages directly attached printers; sets up and manages remote/network printers; manages print jobs and troubleshoots print issues; sets and enforces file security and access controls; and creates network shares.
Maintains systems, performs upgrades, analyzes and resolves computer network and hardware problems.
Tracks, troubleshoots and initiates computer and network repair service; solves hardware and network problems of a moderately complex and sometimes difficult nature.
Analyzes, reviews and recommends improvements to CCAO’s network technologies to increase solutions in a computer-networked environment.
Configures hardware and network equipment installations and relocations.
Manages network resources, server and workstation security, including managing access control to network resources, managing antivirus/malware systems, assigning and modifying security attributes, creating and modifying security rights, assigning privileges and authorizations.
Tests new equipment before releasing for general CCAO use.
Performs back-up and recovery procedures, monitors database servers’ efficiency, and ensures optimal performance.
Implements and documents network policies, procedures, disaster recovery planning, and new technologies.
Develops network diagrams and documentation and works with other Cook County network planners.
Works with network security protocols, VPNs, firewalls, IDS/IPS, and network monitoring tools.
Collaborates with other departments, including systems administrators and help desk teams to troubleshoot and implement network improvements.
Evaluates and recommends new technologies and solutions to improve efficiency, security, and cost-effectiveness.
Oversees the design, implementation, and maintenance of all core IT infrastructure components, including servers (on-premises and cloud), networks (LAN, WAN, WLAN), storage systems, backup systems, data centers, and cloud environments (e.g., AWS, Azure, Google Cloud Platform).
Establishes and monitors key performance indicators (KPIs) to track infrastructure performance and identify areas for improvement.
Oversees disaster recovery and business continuity planning and testing.
Ensures compliance and retention with relevant industry regulations and standards.
Plans and manages IT projects, including hardware and software deployments, system upgrades, and infrastructure improvements.
Evaluates and recommends new technologies and solutions to improve efficiency, reliability, security, automation and cost-effectiveness of IT operations.
Drives the implementation of relevant frameworks to optimize IT service management processes (e.g., incident management, problem management, change management).
Create and maintain accurate and concise technical documentation, including IT system reports, standard operating procedures (SOPs) and knowledge base articles.
Assist with the coordination and communication with external IT vendors.
Establish and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
Develop and execute a comprehensive information security strategy and roadmap aligned with business objectives and regulatory requirements.
Stay abreast of the latest cybersecurity threats, trends, and technologies, and proactively adapt security strategies accordingly.
Provide strategic guidance and recommendations to senior leadership on information security risks and mitigation strategies.
Design, implement, and maintain security policies, response plans, standards, procedures, and guidelines.
Conduct regular audits, risk assessments and vulnerability assessments to identify and evaluate security risks.
Ensure compliance with relevant industry regulations, standards, and legal requirements (e.g., GDPR, HIPAA, PCI DSS, ISO 27001).
Minimum Qualifications
Bachelor’s degree or higher from an accredited college or university.
Six (6) years of full-time work experience as a network administrator, or a Bachelor’s degree with a degree in Computer Science or Information Technology plus five (5) years of full-time work experience using Microsoft Network/Operating Systems and Microsoft SQL Server.
Five (5) years of full-time work experience configuring, maintaining and supporting Windows servers in a virtual and/or hybrid environment in network administration.
Three (3) years of full-time work experience supporting, configuring, and maintaining the following software: Microsoft Office Suite, DameWare, McAfee Anti-Virus, VPN, supporting SAN environments.
Three (3) years of full-time work experience with configuration and installation of servers, including physical servers, virtual servers, cloud-based servers with Active Directory and Group Policy administration skills in a Windows environment.
Two (2) years of experience in a senior or leadership role.
Preferred Qualifications
Microsoft Certified Azure Administrator Associate or Microsoft Certified Systems Engineer (MCSE).
One (1) year of work experience in one or more of the following areas: Nutanix Environment, File Print Server, Group Policy Administrator, Server configuring and troubleshooting, SQL 2018 or higher, Network Administration, Batch or VB Script Server update and maintenance, Administer Back-Up Software, Hyper-V, SCVMM.
Knowledge, Skills, and Abilities
Ability to work independently with minimal supervision and communicate effectively with non-technical departments.
Strong discretion, time management, and the ability to meet deadlines.
Knowledge of CCAO procedures, policies, practices and guidelines or the ability to quickly gain such knowledge.
Proficiency in data entry and retrieval; ability to interact with the public and taxpayers, providing guidance on computer systems used by CCAO.
Ability to mentor and provide guidance to junior IT staff.
Knowledge of infrastructure environments including on-premises, cloud, and hybrid solutions; understanding of server virtualization, networking principles (TCP/IP, DNS, DHCP, routing, switching), storage technologies, and data center operations.
Knowledge of cloud platforms (AWS, Azure, Google Cloud Platform) and cloud infrastructure management.
Understanding of ITIL or other IT service management frameworks; skilled with automation and orchestration tools.
Ability to think strategically, make sound decisions, and drive operational excellence.
Knowledge of security frameworks, standards, and best practices (e.g., NIST CSF, ISO 27001, CIS Controls) and experience with risk assessment, vulnerability management, and penetration testing.
Knowledge and experience with cloud security (e.g., AWS Security, Azure Security Center, GCP Security Command Center).
Knowledge of data privacy and protection regulations and experience with performance monitoring and troubleshooting tools.
Skilled with disaster recovery and business continuity planning for network infrastructure.
Physical Requirements
Visual acuity to review and edit written and electronic communications; walking between offices and meetings may be required.
Repetitive use of hands to operate standard office equipment; regular use of a telephone to communicate.
Lift, carry, and push computer systems, printers, and equipment.
Ability to work extended hours as needed or be on-call for emergency situations to address network outages or issues; occasional travel to satellite offices as necessary.
COOK COUNTY ASSESSOR S OFFICE IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr