Hi! Tech
Hi! Tech, a dynamic IT and technology consultancy located in New York City, is excited to announce an opportunity for a talented, enthusiastic, and personable technical professional to become a vital member of our team.
Overview We are seeking a Technical Support Specialist who will play a crucial role in providing exceptional technical support and solutions to our clients. You will diagnose, troubleshoot, implement, and optimize a range of IT hardware, software, and network systems. Technologies include operating systems (macOS, Windows, Chrome OS), SaaS applications (G Suite, Dropbox, Slack), networking protocols (DNS, DHCP, VPN, TCP/IP), and endpoint management solutions (MDM).
You will cultivate strong client relationships, offer insightful consultations, and ensure that our technology aligns with client needs. As a proactive problem-solver, you will simplify complex technical concepts for non-technical audiences.
You will report to a Manager and collaborate with AV Support Specialists and Network Engineers to deliver comprehensive technology solutions.
What We Offer
Competitive pay
Generous paid time off
Full benefits packages (medical, dental, vision, 401K, life insurance)
Opportunities for growth
Great company culture
A Successful Candidate
Takes initiative, is proactive, and self-motivated
Excellent communication with clients and team members
Thrives in uncertainty and creates solutions
Strong problem-solving skills
Ability to explain complex ideas to non-technical audiences
Internal locus of control and commitment to professional development
High interpersonal skills and broad IT knowledge across software, hardware, networking, and security
Key Responsibilities
Diagnose, troubleshoot, and resolve complex IT hardware, software, and network issues, providing on-site and remote support for macOS, Windows, and Chrome OS
Provide technical support, training, and guidance to end-users on IT systems and applications
Collaborate with on-site teams to troubleshoot complex IT environments
Maintain proactive, clear, and regular communications with customers and internal stakeholders across channels (Slack, Google Chat, Email, Jira, etc.)
Contribute to the creation, refinement, and maintenance of technical documentation and SOPs
Coordinate with manufacturers and service providers for equipment procurement, advanced support, and RMAs
Collaborate with other IT specialists, external contractors, and system integrators on troubleshooting, repairs, and new installations
Provide detailed, accurate reporting of work for client deliverables
Install, configure, and test IT equipment (desktops, laptops, peripherals, network hardware)
Configure and administer SaaS applications (G Suite, Dropbox, Slack, Jamf, Atlassian Suite, 1Password, OneLogin, Active Directory)
Manage device enrollment and asset management for client hardware
Perform proactive maintenance and firmware updates for IT systems
Assist in designing and implementing new IT solutions aligned with client requirements and Hi! Tech standards
Consult with clients to assess IT needs and recommend solutions
Manage inventory of IT equipment, spare parts, and accessories
Onboarding and offboarding of client team members
Manage software licenses and perform account recertifications
Run, test, and manage network cabling and network hardware (DNS, DHCP, VPN, TCP/IP)
Analyze technology pain points and provide cost-conscious recommendations
Deploy and operate video conferencing solutions
Provide time tracking and reporting on completed work
Maintain documentation for IT processes, knowledge bases, and change logs
Experience & Qualifications
Bachelor's degree
2+ years of post-collegiate technical experience
Extremely detail-oriented
Project management of complex efforts from start to finish
Ability to work with limited supervision
Ego-less team player with strong communication skills
Empathy and strong end-user support
Ability to explain technical concepts to non-technical audiences
Ability to research and resolve unfamiliar technical issues
Perseverance, resilience, and scrappiness
Ability to work on-site, on-the-go, or remotely
Ability to adapt to varying office cultures
Deep knowledge of Google Workspace
Experience with MDM systems (Kandji, Jamf, Mosyle, etc.)
Understanding of ISP and networking hardware; DNS, DHCP, VPN, TCP/IP
Experience planning and deploying Ethernet cabling and network hardware
Ability to troubleshoot Wi-Fi and wired network connectivity
Experience deploying video conferencing solutions
Understanding of basic audio hardware
Knowledge of common cables and interfaces (Ethernet, HDMI, USB-C, DVI)
Trustworthy with confidentiality; able to sign NDAs
Comfort with tools and hands-on hardware tasks
Company Description Friendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success. We offer competitive salaries and a complete benefits package, including generous paid time off, 401(k) with company match, medical/dental/vision insurance, life and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company. We are committed to fostering an inclusive and accessible workplace and provide accommodations during the application process if needed.
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Overview We are seeking a Technical Support Specialist who will play a crucial role in providing exceptional technical support and solutions to our clients. You will diagnose, troubleshoot, implement, and optimize a range of IT hardware, software, and network systems. Technologies include operating systems (macOS, Windows, Chrome OS), SaaS applications (G Suite, Dropbox, Slack), networking protocols (DNS, DHCP, VPN, TCP/IP), and endpoint management solutions (MDM).
You will cultivate strong client relationships, offer insightful consultations, and ensure that our technology aligns with client needs. As a proactive problem-solver, you will simplify complex technical concepts for non-technical audiences.
You will report to a Manager and collaborate with AV Support Specialists and Network Engineers to deliver comprehensive technology solutions.
What We Offer
Competitive pay
Generous paid time off
Full benefits packages (medical, dental, vision, 401K, life insurance)
Opportunities for growth
Great company culture
A Successful Candidate
Takes initiative, is proactive, and self-motivated
Excellent communication with clients and team members
Thrives in uncertainty and creates solutions
Strong problem-solving skills
Ability to explain complex ideas to non-technical audiences
Internal locus of control and commitment to professional development
High interpersonal skills and broad IT knowledge across software, hardware, networking, and security
Key Responsibilities
Diagnose, troubleshoot, and resolve complex IT hardware, software, and network issues, providing on-site and remote support for macOS, Windows, and Chrome OS
Provide technical support, training, and guidance to end-users on IT systems and applications
Collaborate with on-site teams to troubleshoot complex IT environments
Maintain proactive, clear, and regular communications with customers and internal stakeholders across channels (Slack, Google Chat, Email, Jira, etc.)
Contribute to the creation, refinement, and maintenance of technical documentation and SOPs
Coordinate with manufacturers and service providers for equipment procurement, advanced support, and RMAs
Collaborate with other IT specialists, external contractors, and system integrators on troubleshooting, repairs, and new installations
Provide detailed, accurate reporting of work for client deliverables
Install, configure, and test IT equipment (desktops, laptops, peripherals, network hardware)
Configure and administer SaaS applications (G Suite, Dropbox, Slack, Jamf, Atlassian Suite, 1Password, OneLogin, Active Directory)
Manage device enrollment and asset management for client hardware
Perform proactive maintenance and firmware updates for IT systems
Assist in designing and implementing new IT solutions aligned with client requirements and Hi! Tech standards
Consult with clients to assess IT needs and recommend solutions
Manage inventory of IT equipment, spare parts, and accessories
Onboarding and offboarding of client team members
Manage software licenses and perform account recertifications
Run, test, and manage network cabling and network hardware (DNS, DHCP, VPN, TCP/IP)
Analyze technology pain points and provide cost-conscious recommendations
Deploy and operate video conferencing solutions
Provide time tracking and reporting on completed work
Maintain documentation for IT processes, knowledge bases, and change logs
Experience & Qualifications
Bachelor's degree
2+ years of post-collegiate technical experience
Extremely detail-oriented
Project management of complex efforts from start to finish
Ability to work with limited supervision
Ego-less team player with strong communication skills
Empathy and strong end-user support
Ability to explain technical concepts to non-technical audiences
Ability to research and resolve unfamiliar technical issues
Perseverance, resilience, and scrappiness
Ability to work on-site, on-the-go, or remotely
Ability to adapt to varying office cultures
Deep knowledge of Google Workspace
Experience with MDM systems (Kandji, Jamf, Mosyle, etc.)
Understanding of ISP and networking hardware; DNS, DHCP, VPN, TCP/IP
Experience planning and deploying Ethernet cabling and network hardware
Ability to troubleshoot Wi-Fi and wired network connectivity
Experience deploying video conferencing solutions
Understanding of basic audio hardware
Knowledge of common cables and interfaces (Ethernet, HDMI, USB-C, DVI)
Trustworthy with confidentiality; able to sign NDAs
Comfort with tools and hands-on hardware tasks
Company Description Friendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success. We offer competitive salaries and a complete benefits package, including generous paid time off, 401(k) with company match, medical/dental/vision insurance, life and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company. We are committed to fostering an inclusive and accessible workplace and provide accommodations during the application process if needed.
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