IronOrbit
Overview
The Deskside IT Support Specialist L1 will deliver a combination of remote and onsite technical assistance to end-users, focusing on timely issue resolution, user account support, hardware/software troubleshooting, and IT asset maintenance. The specialist is expected to have experience with Google Workspace and foundational knowledge of MacOS administration using JAMF. Details
Department:
Managed Services Location:
IronOrbit - NYC Compensation:
$32.00 - $35.00 / hour Key Responsibilities On-Site Support Troubleshoot hardware, software, peripherals, and connectivity issues Set up desktops, laptops, printers, mobile devices, and audiovisual tools Manage onboarding/offboarding activities and update equipment tracking systems Collaborate with Tier 2+ support for escalated or complex technical problems Maintain inventory, replace faulty equipment, and process warranty returns Conduct regular upkeep of local infrastructure and devices
Remote Support
Resolve support requests via phone, email, or remote session Assist with virtual desktop setup and application deployment Manage account access, MFA, and provisioning in Active Directory, Microsoft 365, and Google Workspace Escalate unresolved tickets as needed while maintaining ITSM documentation Contribute to IT initiatives such as system migrations and remote deployments
Skills, Knowledge & Expertise
Practical experience with Google Workspace administration Familiarity with MacOS and JAMF device support Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP) Exposure to ITSM platforms and support ticket workflows Proficient in tools such as Zoom, Dropbox, Slack, Microsoft 365 Strong communication and task management abilities Comfortable working independently or collaboratively within engineering and support teams
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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The Deskside IT Support Specialist L1 will deliver a combination of remote and onsite technical assistance to end-users, focusing on timely issue resolution, user account support, hardware/software troubleshooting, and IT asset maintenance. The specialist is expected to have experience with Google Workspace and foundational knowledge of MacOS administration using JAMF. Details
Department:
Managed Services Location:
IronOrbit - NYC Compensation:
$32.00 - $35.00 / hour Key Responsibilities On-Site Support Troubleshoot hardware, software, peripherals, and connectivity issues Set up desktops, laptops, printers, mobile devices, and audiovisual tools Manage onboarding/offboarding activities and update equipment tracking systems Collaborate with Tier 2+ support for escalated or complex technical problems Maintain inventory, replace faulty equipment, and process warranty returns Conduct regular upkeep of local infrastructure and devices
Remote Support
Resolve support requests via phone, email, or remote session Assist with virtual desktop setup and application deployment Manage account access, MFA, and provisioning in Active Directory, Microsoft 365, and Google Workspace Escalate unresolved tickets as needed while maintaining ITSM documentation Contribute to IT initiatives such as system migrations and remote deployments
Skills, Knowledge & Expertise
Practical experience with Google Workspace administration Familiarity with MacOS and JAMF device support Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP) Exposure to ITSM platforms and support ticket workflows Proficient in tools such as Zoom, Dropbox, Slack, Microsoft 365 Strong communication and task management abilities Comfortable working independently or collaboratively within engineering and support teams
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr