Motorola Solutions
**Motorola Solutions values your privacy**
.* Provide first- and second-level technical support to end-users via phone, email, chat, and in-person.* Troubleshoot and resolve technical issues related to hardware, software, operating systems, network connectivity, and applications.* Configure, deploy, and maintain desktop computers, laptops, mobile devices, and peripherals.* Install, configure, and support various software applications.* Assist with network troubleshooting, including diagnosing connectivity problems and resolving basic network issues.* Create and maintain documentation of common issues, troubleshooting steps, and resolutions in a knowledge base.* Escalate complex issues to higher-level support teams or subject matter experts as needed.* Follow up with end-users to ensure issues are resolved to their satisfaction.* Monitor and respond to alerts and notifications from system monitoring tools.* Adhere to ITIL (or other relevant IT service management) best practices.* Be willing to work different shifts and be on call.* 2+ Years of Technical Support experience* Proven experience in a technical support role.* Strong knowledge of Windows and/or macOS operating systems.* Experience with troubleshooting hardware and software issues.* Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP, etc.).* Experience with mobile device support (iOS, Android).* Excellent problem-solving and troubleshooting skills.* Strong communication and interpersonal skills.* Ability to work independently and as part of a team.* Ability to prioritize and manage multiple tasks simultaneously.* Customer service oriented.* Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).* Experience with help desk ticketing systems (e.g., Zendesk, ServiceNow, Jira).* Experience with remote support tools.* Knowledge of ITIL framework.* Experience with scripting languages (e.g., PowerShell, Python).* Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).* High School Degree or equivalent* 2+ Years of Technical Support experience* Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.* Must be able to obtain background clearance as required by government customer* Incentive Bonus Plans* Medical, Dental, Vision benefits* 401K* 10 Paid Holidays* Generous Paid Time Off Packages* Employee Stock Purchase Plan* Paid Parental & Family Leave* and more! #J-18808-Ljbffr
.* Provide first- and second-level technical support to end-users via phone, email, chat, and in-person.* Troubleshoot and resolve technical issues related to hardware, software, operating systems, network connectivity, and applications.* Configure, deploy, and maintain desktop computers, laptops, mobile devices, and peripherals.* Install, configure, and support various software applications.* Assist with network troubleshooting, including diagnosing connectivity problems and resolving basic network issues.* Create and maintain documentation of common issues, troubleshooting steps, and resolutions in a knowledge base.* Escalate complex issues to higher-level support teams or subject matter experts as needed.* Follow up with end-users to ensure issues are resolved to their satisfaction.* Monitor and respond to alerts and notifications from system monitoring tools.* Adhere to ITIL (or other relevant IT service management) best practices.* Be willing to work different shifts and be on call.* 2+ Years of Technical Support experience* Proven experience in a technical support role.* Strong knowledge of Windows and/or macOS operating systems.* Experience with troubleshooting hardware and software issues.* Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP, etc.).* Experience with mobile device support (iOS, Android).* Excellent problem-solving and troubleshooting skills.* Strong communication and interpersonal skills.* Ability to work independently and as part of a team.* Ability to prioritize and manage multiple tasks simultaneously.* Customer service oriented.* Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).* Experience with help desk ticketing systems (e.g., Zendesk, ServiceNow, Jira).* Experience with remote support tools.* Knowledge of ITIL framework.* Experience with scripting languages (e.g., PowerShell, Python).* Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).* High School Degree or equivalent* 2+ Years of Technical Support experience* Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.* Must be able to obtain background clearance as required by government customer* Incentive Bonus Plans* Medical, Dental, Vision benefits* 401K* 10 Paid Holidays* Generous Paid Time Off Packages* Employee Stock Purchase Plan* Paid Parental & Family Leave* and more! #J-18808-Ljbffr