Sycomp
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Sycomp provided pay range
This range is provided by Sycomp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$75,000.00/yr - $90,000.00/yr About Sycomp We have a unique opportunity for best-in-class technology leaders. We are well positioned to help businesses expand and thrive globally by untangling the complex global commerce model to deliver high-quality, end-to-end implementation of solutions supported by Sycomp’s logistics and global, world-class services. For more than 30 years, Sycomp has successfully created, delivered and implemented complex IT solutions for the global marketplace. Internationally recognized, Sycomp has locations in major cities throughout the United States, Europe, Asia and South America. We are a fast growth, profitable business serving the technology requirements of the largest companies in the U.S. Overview
We are seeking a skilled and dedicated Desktop Support Technician to join our IT team. The Desktop Support Specialist will play a critical role in supporting our internal staff by providing technical assistance, troubleshooting hardware and software issues, and ensuring a seamless computing experience. The ideal candidate is a problem-solver with excellent communication skills and a passion for technology. Key Responsibilities
Provide technical support for desktop systems, mobile devices, and peripherals. Provide first and second-tier support for desktops, laptops, printers, and mobile devices. Provide first and second-tier support for SaaS administration tasks as designated. Troubleshoot and resolve hardware and software issues, including operating systems (Windows, MacOS), applications, and network connectivity. Install, configure, and maintain desktop systems, peripherals, and software. Respond to IT service requests and document solutions using our ticketing system. Perform system updates, upgrades, and patches as required. Assist in user account setup, password resets, and access management. Support remote users and resolve connectivity issues via phone, email, or remote tools. Maintain asset inventory and track equipment assignments. Collaborate with other IT team members on projects and escalated tickets. Provide excellent customer service and follow up with users to ensure issues are resolved. Qualifications
3+ years of experience in desktop or technical support. Strong troubleshooting skills for Windows and MacOS environments. Experience with Microsoft Office Suite (O365), Active Directory (on-prem and Entra), and remote support tools. Familiarity with networking fundamentals (TCP/IP, DNS, DHCP). MDM experience (JAMF, Intune). Excellent verbal and written communication skills. Ability to work independently and prioritize multiple tasks. Customer-focused attitude and team spirit. Salary range posted is depending on experience Seniority level
Associate Employment type
Full-time Job function
Information Technology
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This range is provided by Sycomp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$75,000.00/yr - $90,000.00/yr About Sycomp We have a unique opportunity for best-in-class technology leaders. We are well positioned to help businesses expand and thrive globally by untangling the complex global commerce model to deliver high-quality, end-to-end implementation of solutions supported by Sycomp’s logistics and global, world-class services. For more than 30 years, Sycomp has successfully created, delivered and implemented complex IT solutions for the global marketplace. Internationally recognized, Sycomp has locations in major cities throughout the United States, Europe, Asia and South America. We are a fast growth, profitable business serving the technology requirements of the largest companies in the U.S. Overview
We are seeking a skilled and dedicated Desktop Support Technician to join our IT team. The Desktop Support Specialist will play a critical role in supporting our internal staff by providing technical assistance, troubleshooting hardware and software issues, and ensuring a seamless computing experience. The ideal candidate is a problem-solver with excellent communication skills and a passion for technology. Key Responsibilities
Provide technical support for desktop systems, mobile devices, and peripherals. Provide first and second-tier support for desktops, laptops, printers, and mobile devices. Provide first and second-tier support for SaaS administration tasks as designated. Troubleshoot and resolve hardware and software issues, including operating systems (Windows, MacOS), applications, and network connectivity. Install, configure, and maintain desktop systems, peripherals, and software. Respond to IT service requests and document solutions using our ticketing system. Perform system updates, upgrades, and patches as required. Assist in user account setup, password resets, and access management. Support remote users and resolve connectivity issues via phone, email, or remote tools. Maintain asset inventory and track equipment assignments. Collaborate with other IT team members on projects and escalated tickets. Provide excellent customer service and follow up with users to ensure issues are resolved. Qualifications
3+ years of experience in desktop or technical support. Strong troubleshooting skills for Windows and MacOS environments. Experience with Microsoft Office Suite (O365), Active Directory (on-prem and Entra), and remote support tools. Familiarity with networking fundamentals (TCP/IP, DNS, DHCP). MDM experience (JAMF, Intune). Excellent verbal and written communication skills. Ability to work independently and prioritize multiple tasks. Customer-focused attitude and team spirit. Salary range posted is depending on experience Seniority level
Associate Employment type
Full-time Job function
Information Technology
#J-18808-Ljbffr