DMI
Join to apply for the
IT Service Desk Analyst
role at
DMI Join to apply for the
IT Service Desk Analyst
role at
DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About The Opportunity
DMI is seeking a
Service Desk Analyst – Tier 1
to provide first-level technical support to a federal client in Arlington, VA. The ideal candidate will have a strong background in customer service and technical troubleshooting, with a proactive attitude toward problem-solving and user support.
Duties And Responsibilities
Respond to incoming Help Desk inquiries via phone or email providing Tier I support. Log, prioritize, and track service requests using ServiceNow or similar ticketing systems, ensuring issues are resolved in alignment with established Service Level Agreements (SLAs). Troubleshoot hardware and software issues across various systems, including Windows OS and Microsoft Office applications. Maintain detailed documentation of issues, resolutions, and user communications. Provide exceptional customer service by actively listening, communicating clearly, and following through to resolution. Manage high volumes of support requests effectively while maintaining a professional demeanor.
Qualifications
Education and Years of Experience:
3–4 years of experience in a Federal IT Service Desk environment. Proficiency in Microsoft Office and Windows Operating Systems. Familiarity with ServiceNow or similar IT Service Management tools (creating, updating, and closing tickets). Excellent written and verbal communication skills. Strong interpersonal and problem-solving skills, with the ability to analyze and resolve issues efficiently. Experience handling high call volumes in a fast-paced environment.
Preferred Skills
Previous experience supporting federal government clients. Must be able to work flexible shifts, including nights and weekends, as needed. Ability to obtain security clearance.
Additional Requirements:
Successful completion of a Public Trust background investigation and/or a Public Trust clearance.
Min Citizenship Status Required:
US Citizenship Required
Physical Requirements:
No Physical requirement needed for this position .
Location:
Arlington, VA
Working at DMI
DMI Is a Diverse, Prosperous, And Rewarding Place To Work. Our Culture Is Shaped By Five Core Values That Guide How We Work, Grow, And Succeed Together
Do What’s Right – We lead with honesty and integrity. Own the Outcome – We take responsibility and deliver. Deliver for Our Customers – We are relentless about delivering value. Think Bold, Act Smart – We innovate with purpose. Win Together – We collaborate and celebrate our success.
These values aren’t just ideals—they show up in how we support every part of your well-being:
Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
Job ID:
2024-27402 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at DMI by 2x Get notified about new Service Desk Analyst jobs in
Texas, United States . Austin, Texas Metropolitan Area $28.00-$28.00 15 hours ago Greater Houston $60,000.00-$80,000.00 51 minutes ago IT Support Specialist (Advanced Service Desk)
The Woodlands, TX $55,000.00-$60,000.00 22 hours ago Technical Support Specialist - Swing Shift
Texas, United States $54,000.00-$80,000.00 1 week ago Dallas, TX $40,000.00-$50,000.00 2 weeks ago Houston, TX $55,000.00-$57,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
IT Service Desk Analyst
role at
DMI Join to apply for the
IT Service Desk Analyst
role at
DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About The Opportunity
DMI is seeking a
Service Desk Analyst – Tier 1
to provide first-level technical support to a federal client in Arlington, VA. The ideal candidate will have a strong background in customer service and technical troubleshooting, with a proactive attitude toward problem-solving and user support.
Duties And Responsibilities
Respond to incoming Help Desk inquiries via phone or email providing Tier I support. Log, prioritize, and track service requests using ServiceNow or similar ticketing systems, ensuring issues are resolved in alignment with established Service Level Agreements (SLAs). Troubleshoot hardware and software issues across various systems, including Windows OS and Microsoft Office applications. Maintain detailed documentation of issues, resolutions, and user communications. Provide exceptional customer service by actively listening, communicating clearly, and following through to resolution. Manage high volumes of support requests effectively while maintaining a professional demeanor.
Qualifications
Education and Years of Experience:
3–4 years of experience in a Federal IT Service Desk environment. Proficiency in Microsoft Office and Windows Operating Systems. Familiarity with ServiceNow or similar IT Service Management tools (creating, updating, and closing tickets). Excellent written and verbal communication skills. Strong interpersonal and problem-solving skills, with the ability to analyze and resolve issues efficiently. Experience handling high call volumes in a fast-paced environment.
Preferred Skills
Previous experience supporting federal government clients. Must be able to work flexible shifts, including nights and weekends, as needed. Ability to obtain security clearance.
Additional Requirements:
Successful completion of a Public Trust background investigation and/or a Public Trust clearance.
Min Citizenship Status Required:
US Citizenship Required
Physical Requirements:
No Physical requirement needed for this position .
Location:
Arlington, VA
Working at DMI
DMI Is a Diverse, Prosperous, And Rewarding Place To Work. Our Culture Is Shaped By Five Core Values That Guide How We Work, Grow, And Succeed Together
Do What’s Right – We lead with honesty and integrity. Own the Outcome – We take responsibility and deliver. Deliver for Our Customers – We are relentless about delivering value. Think Bold, Act Smart – We innovate with purpose. Win Together – We collaborate and celebrate our success.
These values aren’t just ideals—they show up in how we support every part of your well-being:
Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
Job ID:
2024-27402 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at DMI by 2x Get notified about new Service Desk Analyst jobs in
Texas, United States . Austin, Texas Metropolitan Area $28.00-$28.00 15 hours ago Greater Houston $60,000.00-$80,000.00 51 minutes ago IT Support Specialist (Advanced Service Desk)
The Woodlands, TX $55,000.00-$60,000.00 22 hours ago Technical Support Specialist - Swing Shift
Texas, United States $54,000.00-$80,000.00 1 week ago Dallas, TX $40,000.00-$50,000.00 2 weeks ago Houston, TX $55,000.00-$57,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr