WorkGenius Group
Title:
IT Desktop Analyst Industry:
Beauty Location:
New York, NY Duration:
Through end of year Responsibilities
Troubleshoot hardware and software issues courteously and efficiently. Handle customer support requests via phone, ServiceNow, email, and in-person. Document and track all problem/resolution activity to ensure timely resolution. Install basic PC software applications (MS Office, Citrix, etc.). Stage and configure new and existing desktops, laptops, and peripherals. Requirements
Proven experience in desktop support and troubleshooting in corporate environments. Familiarity with ServiceNow or similar ticketing systems. Proficiency in Windows and macOS systems. Excellent communication, organizational, and customer service skills. Experience working in fast-paced, high-volume support environments. Skills
IT Support Desktop Support Troubleshooting ServiceNow Windows macOS Customer Service Hardware Management Software Installation Problem Resolution Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius.
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IT Desktop Analyst Industry:
Beauty Location:
New York, NY Duration:
Through end of year Responsibilities
Troubleshoot hardware and software issues courteously and efficiently. Handle customer support requests via phone, ServiceNow, email, and in-person. Document and track all problem/resolution activity to ensure timely resolution. Install basic PC software applications (MS Office, Citrix, etc.). Stage and configure new and existing desktops, laptops, and peripherals. Requirements
Proven experience in desktop support and troubleshooting in corporate environments. Familiarity with ServiceNow or similar ticketing systems. Proficiency in Windows and macOS systems. Excellent communication, organizational, and customer service skills. Experience working in fast-paced, high-volume support environments. Skills
IT Support Desktop Support Troubleshooting ServiceNow Windows macOS Customer Service Hardware Management Software Installation Problem Resolution Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius.
#J-18808-Ljbffr