Troon
An Aquatics Coordinator oversees the day-to-day operations, safety, and programming of a pool or aquatics facility at Phoenix Country Club. This leadership role includes supervising staff, developing programs, and ensuring all facility policies and regulations are followed to provide a safe and engaging environment for guests.
Key Responsibilities
Supervise daily operations for the club pools. Communicate regularly with our contracted pool service company daily to ensure maintenance and cleanliness. Communicate regularly with the Aquatics Director on day-to-day operations and monthly operations. Manage the guest check-in processes and ensure a welcoming experience. Maintain a safe, clean, and inviting pool environment for members and guests. Oversee the cleanliness of pool areas, remove debris, discard garbage, spray surfaces, and maintain patio furniture. Conduct routine maintenance checks (e.g., pumps, skimmers, drains). Train staff and uphold high service standards. Address member concerns with professionalism, patience, and strong customer service skills. Staff management
Scheduling:
Create and manage staff work schedules to ensure appropriate staffing levels for all programs and operational hours. Training and development:
Plan and lead in-service training and weekly meetings to keep staff current on policies, procedures, and emergency response techniques. Conflict resolution:
Address staff conflicts and provide coaching and guidance to foster a positive team environment. Program and event management
Program development:
Assist in developing, marketing, and implementing new aquatics programs for various age groups, including swimming lessons, competitive programs, and fitness classes. Budgeting:
Assist in managing the program budget for certain programming, including monitoring expenditure, collecting revenue, and processing payments. Event coordination:
Assist with planning and overseeing special events, such as birthday parties, swim meets, and other facility activities. Facility operations and maintenance
Safety and risk management:
Ensure all facility safety protocols are followed and respond appropriately during aquatic emergencies. Water chemistry:
Monitor and maintain proper pool water chemistry, temperature, and cleanliness. Report to the Director if issues with water chemistry are off. Inspections:
Conduct daily inspections of equipment and the pool area to check for and correct any safety hazards. General maintenance:
Schedule and monitor regular facility maintenance and repairs. Customer service and communication
Patron relations:
Provide excellent customer service to guests, answer inquiries, and resolve issues or complaints. Marketing:
Assist with the promotion and marketing of aquatic services through reports and other communication channels. Qualifications and requirements
Education:
A high school diploma or GED, a bachelor's degree in recreation administration or a related field, is often preferred. Experience:
Prior experience as a lifeguard, swim instructor, or in a supervisory aquatic role is required. Certifications: Current Lifeguard Certification (Star Guard or equivalent). CPR/AED and First Aid certifications. Water Safety Instructor (WSI) certification. Lifeguard Instructor certification is preferred or required within a set timeframe. A Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification may also be preferred, not required. Skills and abilities: Strong interpersonal, communication, and customer service skills. Excellent leadership, supervisory, and team-building skills. Effective problem-solving and decision-making capabilities. Ability to work independently and manage multiple projects. Competency with relevant software for scheduling, registration, and budgeting. Physical demands
Must be able to see and hear distress signals and other hazards within a noisy pool environment. Must have the physical ability to swim distances, perform water rescues, lift heavy objects, and remain on one's feet for long periods. Must be willing to work in a variety of conditions. Compensation:
$52,000 + incentives Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Supervise daily operations for the club pools. Communicate regularly with our contracted pool service company daily to ensure maintenance and cleanliness. Communicate regularly with the Aquatics Director on day-to-day operations and monthly operations. Manage the guest check-in processes and ensure a welcoming experience. Maintain a safe, clean, and inviting pool environment for members and guests. Oversee the cleanliness of pool areas, remove debris, discard garbage, spray surfaces, and maintain patio furniture. Conduct routine maintenance checks (e.g., pumps, skimmers, drains). Train staff and uphold high service standards. Address member concerns with professionalism, patience, and strong customer service skills. Staff management
Scheduling:
Create and manage staff work schedules to ensure appropriate staffing levels for all programs and operational hours. Training and development:
Plan and lead in-service training and weekly meetings to keep staff current on policies, procedures, and emergency response techniques. Conflict resolution:
Address staff conflicts and provide coaching and guidance to foster a positive team environment. Program and event management
Program development:
Assist in developing, marketing, and implementing new aquatics programs for various age groups, including swimming lessons, competitive programs, and fitness classes. Budgeting:
Assist in managing the program budget for certain programming, including monitoring expenditure, collecting revenue, and processing payments. Event coordination:
Assist with planning and overseeing special events, such as birthday parties, swim meets, and other facility activities. Facility operations and maintenance
Safety and risk management:
Ensure all facility safety protocols are followed and respond appropriately during aquatic emergencies. Water chemistry:
Monitor and maintain proper pool water chemistry, temperature, and cleanliness. Report to the Director if issues with water chemistry are off. Inspections:
Conduct daily inspections of equipment and the pool area to check for and correct any safety hazards. General maintenance:
Schedule and monitor regular facility maintenance and repairs. Customer service and communication
Patron relations:
Provide excellent customer service to guests, answer inquiries, and resolve issues or complaints. Marketing:
Assist with the promotion and marketing of aquatic services through reports and other communication channels. Qualifications and requirements
Education:
A high school diploma or GED, a bachelor's degree in recreation administration or a related field, is often preferred. Experience:
Prior experience as a lifeguard, swim instructor, or in a supervisory aquatic role is required. Certifications: Current Lifeguard Certification (Star Guard or equivalent). CPR/AED and First Aid certifications. Water Safety Instructor (WSI) certification. Lifeguard Instructor certification is preferred or required within a set timeframe. A Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification may also be preferred, not required. Skills and abilities: Strong interpersonal, communication, and customer service skills. Excellent leadership, supervisory, and team-building skills. Effective problem-solving and decision-making capabilities. Ability to work independently and manage multiple projects. Competency with relevant software for scheduling, registration, and budgeting. Physical demands
Must be able to see and hear distress signals and other hazards within a noisy pool environment. Must have the physical ability to swim distances, perform water rescues, lift heavy objects, and remain on one's feet for long periods. Must be willing to work in a variety of conditions. Compensation:
$52,000 + incentives Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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