The Salvation Army USA Central Territory
Welcome Desk Attendant (Temp)
The Salvation Army USA Central Territory, Chicago, Illinois, United States, 60290
The Salvation Army Ray and Joan Kroc Corps Community Center of Chicago exists to express the mission and ministry of The Salvation Army through a safe, enriching and sacred environment where all individuals have access to opportunities to reach their physical, intellectual, social and spiritual potential.
POSITION TITLE: Welcome Desk Attendant (Temp)
LOCATION/DEPT: Ray & Joan Kroc Corps Community Center
REPORTS TO: Welcome Desk Supervisor
MISSION
The Vision of the Chicago Kroc Center is to touch individuals, families and seniors of the Southside with: Community – Wellness – Excellence – Character – Faith.
Outcomes
The Welcome Center Attendant works at the Front Desk to provide customer and guest services. Essential Duties And Responsibilities Ensure the most enjoyable experience for all Ray & Joan Kroc Corps Community Center members and guests. Provide exceptional customer service to customers, clients and members entering the facility. Maintain information material to ensure that customers have access to needed material. Maintain knowledge of all Kroc Center facility and programs in order to share information to guests and customers. Greet members and guest enthusiastically and cheerfully. Answer all incoming calls quickly and politely, ability to answer basic questions about facility wide events and programs. Properly input all sales and data into the Point of Sales system (Club Automation) Manage cash drawer. Collect revenue in a timely, efficient and reliable manner. Secure the Point of Sales area at the close of shift. Maintain all public and restricted areas in a neat and clean fashion. Ensure Guest safety, immediately rectify and/or report any potentially unsafe conditions to supervisor. Assist and direct members and guests in moving about the facility to avoid crowded conditions and maximize service efficiently. Assist in filing client records and keeping all information current and maintained Report any suspicion of Child Abuse to the appropriate supervisor and Child Protective Services. Generate legible and accurate accident and incident reports as required and forward to supervisor in time frames established. Notify security of any problems in registration area. Education/Experience
High school diploma or GED required. 1 year of experience in customer service with data entry duties. Experience with a computer-based work environment. Familiarity with Web based, and smart phone application preferred.
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The Welcome Center Attendant works at the Front Desk to provide customer and guest services. Essential Duties And Responsibilities Ensure the most enjoyable experience for all Ray & Joan Kroc Corps Community Center members and guests. Provide exceptional customer service to customers, clients and members entering the facility. Maintain information material to ensure that customers have access to needed material. Maintain knowledge of all Kroc Center facility and programs in order to share information to guests and customers. Greet members and guest enthusiastically and cheerfully. Answer all incoming calls quickly and politely, ability to answer basic questions about facility wide events and programs. Properly input all sales and data into the Point of Sales system (Club Automation) Manage cash drawer. Collect revenue in a timely, efficient and reliable manner. Secure the Point of Sales area at the close of shift. Maintain all public and restricted areas in a neat and clean fashion. Ensure Guest safety, immediately rectify and/or report any potentially unsafe conditions to supervisor. Assist and direct members and guests in moving about the facility to avoid crowded conditions and maximize service efficiently. Assist in filing client records and keeping all information current and maintained Report any suspicion of Child Abuse to the appropriate supervisor and Child Protective Services. Generate legible and accurate accident and incident reports as required and forward to supervisor in time frames established. Notify security of any problems in registration area. Education/Experience
High school diploma or GED required. 1 year of experience in customer service with data entry duties. Experience with a computer-based work environment. Familiarity with Web based, and smart phone application preferred.
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