Salvation Army ARC
Position Description
POSITION TITLE: Welcome Desk Attendant (Temp) LOCATION/DEPT: Ray & Joan Kroc Corps Community Center REPORTS TO: Welcome Desk Supervisor FLSA CATEGORY: Non-Exempt STATUS TYPE: TPT PAY GRADE: 402 PAY RATE: $17.00/hr MISSION The Salvation Army Ray and Joan Kroc Corps Community Center of Chicago exists to express the mission and ministry of The Salvation Army through a safe, enriching and sacred environment where all individuals have access to opportunities to reach their physical, intellectual, social and spiritual potential. The Vision of the Chicago Kroc Center is to touch individuals, families and seniors of the Southside with: Community - Wellness - Excellence - Character - Faith. OUTCOMES The Welcome Center Attendant works at the Front Desk to provide customer and guest services. Essential Duties And Responsibilities Clients Ensure the most enjoyable experience for all Ray & Joan Kroc Corps Community Center members and guests. Provide exceptional customer service to customers, clients and members entering the facility and offer directions and answer questions as needed. Maintain information material to ensure that customers have access to needed material. Maintain knowledge of all Kroc Center facility and programs in order to share information with guests and customers. Greet members and guests enthusiastically and cheerfully. Answer all incoming calls quickly and politely; be able to answer basic questions about facility-wide events and programs. Finance: Properly input all sales and data into the Point of Sales system (Club Automation). Manage cash drawer. Open the till and cash out at the end of shift in accordance with Salvation Army Policies and Procedures. Collect revenue in a timely, efficient and reliable manner. Secure the Point of Sales area at the close of shift. Maintenance and Safety: Maintain all public and restricted areas in a neat and clean fashion (cleaning equipment, removing trash and debris, vacuuming and sweeping, dusting and wiping down counter tops). Ensure guest safety; immediately rectify and/or report any potentially unsafe conditions to supervisor. Assist and direct members and guests in moving about the facility to avoid crowded conditions and maximize service efficiency. Assist in filing client records and maintaining information current and organized. Report any suspicion of Child Abuse to the appropriate supervisor and Child Protective Services. Generate legible and accurate accident and incident reports as required and forward to supervisor within established timeframes. Notify security of any problems in the registration area. RELATIONSHIPS In contacts related to this position's duties this individual acts as a representative of The Salvation Army and its mission. SUPERVISION RECEIVED Under general supervision of the Membership Director with considerable freedom to plan, schedule and carry out responsibilities within established policies and guidelines. PERFORMANCE MEASURES This individual will be evaluated on how effectively the outcomes of this position are achieved. Timeliness and accuracy of accomplishing assigned goals; quality of service provided. Education/Experience High school diploma or GED required. 1 year of experience in customer service with data entry duties. Experience with a computer-based work environment. Familiarity with web-based and smartphone applications preferred. COMPETENCIES Willingness to promote the mission of The Salvation Army and integrate Christian faith and services in a community center setting. A professional style responsive to guest expectations/needs/concerns. Service orientation and excellent guest relations; anticipate and respond to the needs of clients, employees and management. Attentive to and able to work with culturally and socio-economically diverse client populations. Ability to handle challenging customer situations. Ability to multi-task and remain calm under pressure. Knowledge of the Army's history, mission, and structure, and its services, policies and procedures. Knowledge of registration and welcome desk operations. Understanding of customer service, guest relations principles and security protocols. Part-time schedule with evenings and weekends required. Pay in accordance with the city of Chicago minimum wage ordinance. POSITION LIMITATIONS This position commits Army resources that are allocated or approved and requires keeping the Marketing Manager informed of critical issues. Adheres to all Army policies and procedures in carrying out responsibilities. PHYSICAL DEMANDS/WORK ENVIRONMENT Moderate physical work; use standard office equipment and a PC. May participate in community center activities. Environment has medium to high noise levels. May require occasional driving. Must be able to lift and carry 50 lbs. COMPENSATION Non-Exempt; Regular Part-Time DOING THE MOST GOOD The Salvation Army is a mission-driven, diverse, collaborative organization focused on positive outcomes. We offer a competitive benefits package for eligible employees, including medical, dental, vision, disability and life insurance, flexible spending accounts, 403(b) retirement plan, and generous time-off policies. In compliance with the ADA Amendments Act, applicants may request an accommodation to apply for this position. Equal Opportunity Employer: Minority/Female/Veterans/Disabled. Veterans, people with disabilities, and those previously impacted by the justice system are encouraged to apply. Seniority level
Entry level Employment type
Temporary Job function
Other Industries
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POSITION TITLE: Welcome Desk Attendant (Temp) LOCATION/DEPT: Ray & Joan Kroc Corps Community Center REPORTS TO: Welcome Desk Supervisor FLSA CATEGORY: Non-Exempt STATUS TYPE: TPT PAY GRADE: 402 PAY RATE: $17.00/hr MISSION The Salvation Army Ray and Joan Kroc Corps Community Center of Chicago exists to express the mission and ministry of The Salvation Army through a safe, enriching and sacred environment where all individuals have access to opportunities to reach their physical, intellectual, social and spiritual potential. The Vision of the Chicago Kroc Center is to touch individuals, families and seniors of the Southside with: Community - Wellness - Excellence - Character - Faith. OUTCOMES The Welcome Center Attendant works at the Front Desk to provide customer and guest services. Essential Duties And Responsibilities Clients Ensure the most enjoyable experience for all Ray & Joan Kroc Corps Community Center members and guests. Provide exceptional customer service to customers, clients and members entering the facility and offer directions and answer questions as needed. Maintain information material to ensure that customers have access to needed material. Maintain knowledge of all Kroc Center facility and programs in order to share information with guests and customers. Greet members and guests enthusiastically and cheerfully. Answer all incoming calls quickly and politely; be able to answer basic questions about facility-wide events and programs. Finance: Properly input all sales and data into the Point of Sales system (Club Automation). Manage cash drawer. Open the till and cash out at the end of shift in accordance with Salvation Army Policies and Procedures. Collect revenue in a timely, efficient and reliable manner. Secure the Point of Sales area at the close of shift. Maintenance and Safety: Maintain all public and restricted areas in a neat and clean fashion (cleaning equipment, removing trash and debris, vacuuming and sweeping, dusting and wiping down counter tops). Ensure guest safety; immediately rectify and/or report any potentially unsafe conditions to supervisor. Assist and direct members and guests in moving about the facility to avoid crowded conditions and maximize service efficiency. Assist in filing client records and maintaining information current and organized. Report any suspicion of Child Abuse to the appropriate supervisor and Child Protective Services. Generate legible and accurate accident and incident reports as required and forward to supervisor within established timeframes. Notify security of any problems in the registration area. RELATIONSHIPS In contacts related to this position's duties this individual acts as a representative of The Salvation Army and its mission. SUPERVISION RECEIVED Under general supervision of the Membership Director with considerable freedom to plan, schedule and carry out responsibilities within established policies and guidelines. PERFORMANCE MEASURES This individual will be evaluated on how effectively the outcomes of this position are achieved. Timeliness and accuracy of accomplishing assigned goals; quality of service provided. Education/Experience High school diploma or GED required. 1 year of experience in customer service with data entry duties. Experience with a computer-based work environment. Familiarity with web-based and smartphone applications preferred. COMPETENCIES Willingness to promote the mission of The Salvation Army and integrate Christian faith and services in a community center setting. A professional style responsive to guest expectations/needs/concerns. Service orientation and excellent guest relations; anticipate and respond to the needs of clients, employees and management. Attentive to and able to work with culturally and socio-economically diverse client populations. Ability to handle challenging customer situations. Ability to multi-task and remain calm under pressure. Knowledge of the Army's history, mission, and structure, and its services, policies and procedures. Knowledge of registration and welcome desk operations. Understanding of customer service, guest relations principles and security protocols. Part-time schedule with evenings and weekends required. Pay in accordance with the city of Chicago minimum wage ordinance. POSITION LIMITATIONS This position commits Army resources that are allocated or approved and requires keeping the Marketing Manager informed of critical issues. Adheres to all Army policies and procedures in carrying out responsibilities. PHYSICAL DEMANDS/WORK ENVIRONMENT Moderate physical work; use standard office equipment and a PC. May participate in community center activities. Environment has medium to high noise levels. May require occasional driving. Must be able to lift and carry 50 lbs. COMPENSATION Non-Exempt; Regular Part-Time DOING THE MOST GOOD The Salvation Army is a mission-driven, diverse, collaborative organization focused on positive outcomes. We offer a competitive benefits package for eligible employees, including medical, dental, vision, disability and life insurance, flexible spending accounts, 403(b) retirement plan, and generous time-off policies. In compliance with the ADA Amendments Act, applicants may request an accommodation to apply for this position. Equal Opportunity Employer: Minority/Female/Veterans/Disabled. Veterans, people with disabilities, and those previously impacted by the justice system are encouraged to apply. Seniority level
Entry level Employment type
Temporary Job function
Other Industries
Restaurants Referrals increase your chances of interviewing at Salvation Army ARC by 2x Get notified about new Attendant jobs in Chicago, IL.
#J-18808-Ljbffr