Sage Hospitality Group
Overview
Sage Hospitality Group is set to hire a
Group Housing Manager
for the Hotel Van Zandt in Austin, Texas. Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our onsite restaurant Geraldine’s, host pool parties, or check out one of the many pop-up events. Join us here to make a difference!
As part of Sage Hospitality Group, we strive to be the best and create excellence in everything we do. We empower our employees to make positive impacts on the communities in which we live and work, providing genuine service to build relationships with our guests and value for our shareholders, and to create unforgettable experiences. We are looking for independent thinkers who harness their entrepreneurial spirit and are willing to forge their own path. Sage recognizes that success is about who you are as well as what you do, and we invest in your growth. Consider joining us!
Responsibilities
Responsible for assisting in the coordination and management of group and corporate travel reservations, ensuring accuracy, efficiency, and exceptional service in support of overall hotel operations.
Handle assigned property’s reservation calls, faxes, and emails when necessary to provide optimal customer service while speaking in the appropriate brand voice.
Maintain accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates, etc.
Ensure accurate billing set‑up for prompt and accurate processing. Identify, block, and process staff, VIP, and comp room reservations with each group.
Ensure appropriate inventory and information is available for individual call‑in groups via all designated booking channels.
Set up and maintain master file for each group with pertinent information, including changes applied to the group and documented conversations with clients, convention service managers, sales managers, and other applicable managers.
Monitor group pick up, cut‑off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction.
Audit all assigned group blocks, room rates, and concessions against PMS per contract once group has turned definite.
Ensure blocks entered are consistent with pattern for group and that room type blocks flow for duration of the block; update as necessary as group rooms pick up and/or cut‑off date is reached; seek approval for additional rooms beyond contracted block as needed.
Facilitate rooming list entry through method chosen by meeting planner. Ensure all appropriate information is available for individual call‑in groups.
Coordinate all group activity and information, including processing of reservations, rooming lists, advance deposits, and group resumes to the necessary departments.
Review rooming lists for accuracy of information, format, and billing requirements. Identify, process, and block rooms for staff and VIP lists as necessary.
Block special request reservations and suites required. Facilitate special requests using available systems as needed, as well as direct property communication to needed areas/departments.
Monitor housing bureau pickup as required and make adjustments accordingly. Communicate with management team as necessary.
Facilitate consumption of any complimentary rooms or other contractual room requirements and communicate with appropriate departments.
Serve as liaison with the accounting department to ensure all billing requests are configured and executed as necessary.
Prepare all necessary reports for each hotel's Group Pick Up meeting and be prepared to discuss pickup and trends of groups during the meeting.
Communicate effectively and in a timely manner to internal Revenue Management and CS teams any information received that could impact the performance of each group.
All other duties as assigned, requested or deemed necessary by management.
Qualifications
Education/Formal Training 4-year college degree or equivalent hospitality experience.
Experience Previous sales, hospitality &/or analysis experience preferred.
Knowledge / Skills
Ability to type minimum of 60 WPM.
Microsoft Word applications Word, Excel, Publisher and PowerPoint.
Alphabetizing, grammar, and punctuation skills.
Standard business letter formats. Strong editing skills.
Excellent attention to detail and multi-tasking skills.
Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to respond to telephone inquiries and handle clients and associates
Ability to use a computer, file, check diary
Excellent speech communication skills necessary to communicate clearly with customers and other departments.
Excellent comprehension and literacy required to read contracts, manager's letters and help prepare contracts and proposals.
Bending/kneeling - repeated bending and kneeling required while filing; mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Environment General office and indoors of a hotel environment for 95% of the time.
Compensation: USD $48,000.00 - USD $54,000.00 /Yr.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitality
#J-18808-Ljbffr
Group Housing Manager
for the Hotel Van Zandt in Austin, Texas. Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our onsite restaurant Geraldine’s, host pool parties, or check out one of the many pop-up events. Join us here to make a difference!
As part of Sage Hospitality Group, we strive to be the best and create excellence in everything we do. We empower our employees to make positive impacts on the communities in which we live and work, providing genuine service to build relationships with our guests and value for our shareholders, and to create unforgettable experiences. We are looking for independent thinkers who harness their entrepreneurial spirit and are willing to forge their own path. Sage recognizes that success is about who you are as well as what you do, and we invest in your growth. Consider joining us!
Responsibilities
Responsible for assisting in the coordination and management of group and corporate travel reservations, ensuring accuracy, efficiency, and exceptional service in support of overall hotel operations.
Handle assigned property’s reservation calls, faxes, and emails when necessary to provide optimal customer service while speaking in the appropriate brand voice.
Maintain accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates, etc.
Ensure accurate billing set‑up for prompt and accurate processing. Identify, block, and process staff, VIP, and comp room reservations with each group.
Ensure appropriate inventory and information is available for individual call‑in groups via all designated booking channels.
Set up and maintain master file for each group with pertinent information, including changes applied to the group and documented conversations with clients, convention service managers, sales managers, and other applicable managers.
Monitor group pick up, cut‑off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction.
Audit all assigned group blocks, room rates, and concessions against PMS per contract once group has turned definite.
Ensure blocks entered are consistent with pattern for group and that room type blocks flow for duration of the block; update as necessary as group rooms pick up and/or cut‑off date is reached; seek approval for additional rooms beyond contracted block as needed.
Facilitate rooming list entry through method chosen by meeting planner. Ensure all appropriate information is available for individual call‑in groups.
Coordinate all group activity and information, including processing of reservations, rooming lists, advance deposits, and group resumes to the necessary departments.
Review rooming lists for accuracy of information, format, and billing requirements. Identify, process, and block rooms for staff and VIP lists as necessary.
Block special request reservations and suites required. Facilitate special requests using available systems as needed, as well as direct property communication to needed areas/departments.
Monitor housing bureau pickup as required and make adjustments accordingly. Communicate with management team as necessary.
Facilitate consumption of any complimentary rooms or other contractual room requirements and communicate with appropriate departments.
Serve as liaison with the accounting department to ensure all billing requests are configured and executed as necessary.
Prepare all necessary reports for each hotel's Group Pick Up meeting and be prepared to discuss pickup and trends of groups during the meeting.
Communicate effectively and in a timely manner to internal Revenue Management and CS teams any information received that could impact the performance of each group.
All other duties as assigned, requested or deemed necessary by management.
Qualifications
Education/Formal Training 4-year college degree or equivalent hospitality experience.
Experience Previous sales, hospitality &/or analysis experience preferred.
Knowledge / Skills
Ability to type minimum of 60 WPM.
Microsoft Word applications Word, Excel, Publisher and PowerPoint.
Alphabetizing, grammar, and punctuation skills.
Standard business letter formats. Strong editing skills.
Excellent attention to detail and multi-tasking skills.
Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to respond to telephone inquiries and handle clients and associates
Ability to use a computer, file, check diary
Excellent speech communication skills necessary to communicate clearly with customers and other departments.
Excellent comprehension and literacy required to read contracts, manager's letters and help prepare contracts and proposals.
Bending/kneeling - repeated bending and kneeling required while filing; mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Environment General office and indoors of a hotel environment for 95% of the time.
Compensation: USD $48,000.00 - USD $54,000.00 /Yr.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitality
#J-18808-Ljbffr