Xtensys
Overview
Join to apply for the
Remote Customer Service Collector
role at
Xtensys .
Xtensys is a recently established managed service provider delivering cutting‑edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing and seeking an experienced collector to join our team of 500.
Job Summary As a Remote Customer Service Collector you will ensure the timely and efficient collection of outstanding patient balances from guarantors while providing exceptional customer service to patients, families, and healthcare providers. This role involves assisting with patient inquiries, resolving billing issues, and maintaining accurate financial transaction records within a healthcare setting.
Key Responsibilities Guarantor Collection
Contact patients/guarantors by phone, mail, or e‑mail to request payment for outstanding balances.
Set up payment plans or settlements for outstanding accounts, working with patients and their families to ensure affordability and adherence to agreements.
Review patient accounts for accuracy, identify discrepancies, and resolve billing issues.
Escalate unresolved issues to the appropriate department or supervisor.
Customer Service
Serve as the primary point of contact for patient/guarantor inquiries regarding billing, insurance, and financial matters.
Provide clear and accurate explanations of charges, insurance coverage, and payment options.
Address and resolve patient complaints or concerns related to billing and payments in a professional and empathetic manner.
Provide guidance and support to patients navigating insurance coverage, payment options, and financial assistance programs.
Billing And Documentation
Maintain detailed, accurate, and up‑to‑date records of all interactions and payments in the patient accounting financial system.
Ensure compliance with health system policies, federal regulations, and patient privacy standards (HIPAA).
Collaboration
Collaborate with other departments such as Billing and Patient Access teams to resolve complex cases.
Work closely with the Patient Access team to ensure correct patient information and resolve outstanding claims.
Compliance And Training
Stay informed about changes in healthcare billing regulations, insurance policies, and financial assistance programs.
Participate in ongoing training to ensure consistent and up‑to‑date knowledge of billing practices and financial assistance programs.
Qualifications And Experience
Strong organizational skills and attention to detail.
High level of accountability and adherence to performance metrics.
Strong communication skills, written and verbal, with the ability to interact with diverse populations in a professional and empathetic manner.
Ability to manage multiple tasks and priorities in a fast‑paced environment.
Proficient in using billing and customer service software and healthcare management systems.
Knowledge of medical billing, insurance, and payment processes.
Ability to remain calm and professional under pressure.
Understanding of HIPAA regulations and patient confidentiality.
Strong problem‑solving and negotiation skills.
Ability to handle difficult conversations with patience and empathy.
Perform other job‑specific duties as assigned.
Education / Certifications
High School Diploma or GED required; Associate’s Degree or billing/coding certification preferred.
Associate’s Degree with 5 years of billing experience in an acute healthcare environment; or High School Diploma with 7 years of billing experience in an acute healthcare environment.
Epic experience is preferred but not mandatory.
Travel Requirements
No travel
Physical Requirements
Ability to sit or stand for extended periods and perform repetitive hand and finger motions.
Why Join Us
You can help shape the future of healthcare managed services delivery.
You can work alongside dynamic leaders and a passionate, mission‑driven team.
You can take ownership of building scalable project management practices from the ground up.
You’re able to enjoy a flexible, high‑impact role with major opportunities for growth.
You’ll receive a competitive salary, bonus plan, benefits, and career development pathways.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Accounting / Auditing and Finance
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Xtensys by 2x.
Get notified about new Collector jobs in
Ithaca, NY .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Remote Customer Service Collector
role at
Xtensys .
Xtensys is a recently established managed service provider delivering cutting‑edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing and seeking an experienced collector to join our team of 500.
Job Summary As a Remote Customer Service Collector you will ensure the timely and efficient collection of outstanding patient balances from guarantors while providing exceptional customer service to patients, families, and healthcare providers. This role involves assisting with patient inquiries, resolving billing issues, and maintaining accurate financial transaction records within a healthcare setting.
Key Responsibilities Guarantor Collection
Contact patients/guarantors by phone, mail, or e‑mail to request payment for outstanding balances.
Set up payment plans or settlements for outstanding accounts, working with patients and their families to ensure affordability and adherence to agreements.
Review patient accounts for accuracy, identify discrepancies, and resolve billing issues.
Escalate unresolved issues to the appropriate department or supervisor.
Customer Service
Serve as the primary point of contact for patient/guarantor inquiries regarding billing, insurance, and financial matters.
Provide clear and accurate explanations of charges, insurance coverage, and payment options.
Address and resolve patient complaints or concerns related to billing and payments in a professional and empathetic manner.
Provide guidance and support to patients navigating insurance coverage, payment options, and financial assistance programs.
Billing And Documentation
Maintain detailed, accurate, and up‑to‑date records of all interactions and payments in the patient accounting financial system.
Ensure compliance with health system policies, federal regulations, and patient privacy standards (HIPAA).
Collaboration
Collaborate with other departments such as Billing and Patient Access teams to resolve complex cases.
Work closely with the Patient Access team to ensure correct patient information and resolve outstanding claims.
Compliance And Training
Stay informed about changes in healthcare billing regulations, insurance policies, and financial assistance programs.
Participate in ongoing training to ensure consistent and up‑to‑date knowledge of billing practices and financial assistance programs.
Qualifications And Experience
Strong organizational skills and attention to detail.
High level of accountability and adherence to performance metrics.
Strong communication skills, written and verbal, with the ability to interact with diverse populations in a professional and empathetic manner.
Ability to manage multiple tasks and priorities in a fast‑paced environment.
Proficient in using billing and customer service software and healthcare management systems.
Knowledge of medical billing, insurance, and payment processes.
Ability to remain calm and professional under pressure.
Understanding of HIPAA regulations and patient confidentiality.
Strong problem‑solving and negotiation skills.
Ability to handle difficult conversations with patience and empathy.
Perform other job‑specific duties as assigned.
Education / Certifications
High School Diploma or GED required; Associate’s Degree or billing/coding certification preferred.
Associate’s Degree with 5 years of billing experience in an acute healthcare environment; or High School Diploma with 7 years of billing experience in an acute healthcare environment.
Epic experience is preferred but not mandatory.
Travel Requirements
No travel
Physical Requirements
Ability to sit or stand for extended periods and perform repetitive hand and finger motions.
Why Join Us
You can help shape the future of healthcare managed services delivery.
You can work alongside dynamic leaders and a passionate, mission‑driven team.
You can take ownership of building scalable project management practices from the ground up.
You’re able to enjoy a flexible, high‑impact role with major opportunities for growth.
You’ll receive a competitive salary, bonus plan, benefits, and career development pathways.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Accounting / Auditing and Finance
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Xtensys by 2x.
Get notified about new Collector jobs in
Ithaca, NY .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr