Sam's Club
Overview
Join to apply for the
(USA) Member Team Lead
role at
Sam's Club . Base pay range:
$22.00/hr - $30.00/hr Responsibilities
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, and ensuring compliance with company policies and procedures. Supports recruiting, hiring, scheduling, promoting, coaching and evaluating associates as part of the Open Door Policy. Communicates and supports membership by providing information on membership types, programs and benefits to current and prospective members, processing memberships and upgrades, encouraging membership renewals, participating in sales and marketing events, and maintaining required documentation. Provides and ensures member service by acknowledging the member, identifying member needs, assisting with purchasing decisions, locating merchandise, guiding self-service technology use, assisting with transactions, and ensuring club pick up orders are filled. Oversees area by handling claims and returns, zoning the area, organizing merchandise, identifying shrink and damages, maintaining availability of carts and assisting members with transporting items per policies and procedures. Completes accounting records and documents transactions by following procedures, handling funds for register operation, creating financial analysis, assisting with investigations, and maintaining confidentiality and accuracy of information. Develops, communicates and implements processes to meet business needs by collaborating with managers, coworkers, customers and partners, analyzing information, monitoring progress and outcomes, and addressing improvement opportunities. Promotes compliance with company policies, procedures and ethics, explains and demonstrates application in workflows, and assists management with correcting issues. Leads and participates in teams by coordinating resources and work assignments, providing feedback, and modeling adaptability to change. Fosters an inclusive culture that respects individuals and supports a sense of belonging. Maintains integrity and accountability, supports Walmart's values, and contributes to a safe and ethical work environment. Delivers customer-focused results and decisions informed by reliable data, balancing short- and long-term priorities. Strives for excellence by learning, taking calculated risks, and supporting change and continuous improvement. Benefits and pay details
Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes, with amounts dependent on job classification and tenure. For information about PTO, see One.Walmart notices. Other benefits include short-term and long-term disability, discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for associates. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid for by Walmart. Eligibility applies to some benefits and may depend on job classification and tenure. For information about eligibility, see One.Walmart at https://bit.ly/3iOOb1J. The hourly wage range for this position is $22.00 to $30.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Qualifications
Minimum Qualifications
— 6 months retail experience including operating front-end equipment (e.g., cash register) and 6 months customer service experience. Must be 18 years of age or older. Preferred Qualifications
— Experience leading a front-end team and supervising experience including hiring, evaluating, mentoring, developing, and managing the workload of others. Seniority level
Mid-Senior level Employment type
Part-time Job function
Information Technology Industry
Retail Note: This description reflects the content of the original posting and excludes irrelevant boilerplate and site notices.
#J-18808-Ljbffr
Join to apply for the
(USA) Member Team Lead
role at
Sam's Club . Base pay range:
$22.00/hr - $30.00/hr Responsibilities
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, and ensuring compliance with company policies and procedures. Supports recruiting, hiring, scheduling, promoting, coaching and evaluating associates as part of the Open Door Policy. Communicates and supports membership by providing information on membership types, programs and benefits to current and prospective members, processing memberships and upgrades, encouraging membership renewals, participating in sales and marketing events, and maintaining required documentation. Provides and ensures member service by acknowledging the member, identifying member needs, assisting with purchasing decisions, locating merchandise, guiding self-service technology use, assisting with transactions, and ensuring club pick up orders are filled. Oversees area by handling claims and returns, zoning the area, organizing merchandise, identifying shrink and damages, maintaining availability of carts and assisting members with transporting items per policies and procedures. Completes accounting records and documents transactions by following procedures, handling funds for register operation, creating financial analysis, assisting with investigations, and maintaining confidentiality and accuracy of information. Develops, communicates and implements processes to meet business needs by collaborating with managers, coworkers, customers and partners, analyzing information, monitoring progress and outcomes, and addressing improvement opportunities. Promotes compliance with company policies, procedures and ethics, explains and demonstrates application in workflows, and assists management with correcting issues. Leads and participates in teams by coordinating resources and work assignments, providing feedback, and modeling adaptability to change. Fosters an inclusive culture that respects individuals and supports a sense of belonging. Maintains integrity and accountability, supports Walmart's values, and contributes to a safe and ethical work environment. Delivers customer-focused results and decisions informed by reliable data, balancing short- and long-term priorities. Strives for excellence by learning, taking calculated risks, and supporting change and continuous improvement. Benefits and pay details
Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes, with amounts dependent on job classification and tenure. For information about PTO, see One.Walmart notices. Other benefits include short-term and long-term disability, discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for associates. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid for by Walmart. Eligibility applies to some benefits and may depend on job classification and tenure. For information about eligibility, see One.Walmart at https://bit.ly/3iOOb1J. The hourly wage range for this position is $22.00 to $30.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Qualifications
Minimum Qualifications
— 6 months retail experience including operating front-end equipment (e.g., cash register) and 6 months customer service experience. Must be 18 years of age or older. Preferred Qualifications
— Experience leading a front-end team and supervising experience including hiring, evaluating, mentoring, developing, and managing the workload of others. Seniority level
Mid-Senior level Employment type
Part-time Job function
Information Technology Industry
Retail Note: This description reflects the content of the original posting and excludes irrelevant boilerplate and site notices.
#J-18808-Ljbffr