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Mackenzie-Childs

Major Accounts Assistant Manager

Mackenzie-Childs, Northville, New York, United States

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Position Summary Assistant Manager‑Major Accounts responsible for assisting the Major Account Manager in overseeing the operations process related to the fulfillment and delivery of sales orders to the company’s national retail accounts.

Essential Job Duties and Responsibilities

Analyzing, reviewing, coordinating and tracking time‑sensitive sales orders

Supervising the control and movement of merchandise and materials

Knowing, integrating and employing each client’s compliance standards

Supervising the selection and preparation of merchandise

Supervising the method and process of packing merchandise for shipping

Maintaining a detailed and accurate serialization and manifesting scheme

Supervising the proper consolidation and preparation of ready‑to‑ship goods

Scheduling, documenting, and tendering domestic parcel, LTL and FTL shipments

Recording and reporting shipments using EDI, web, back‑office and other solutions

Tracking, reporting, verifying and disputing shipment or billing inquiries as necessary

Maintaining records, logs, files and communications related to ongoing business

Maintaining department facilities, equipment, resources and material volumes

Supervising staff volumes, assignments and distribution

Maintaining company policies related to safety, etiquette and staff relations

Supervisory Responsibilities This position has no direct supervisory role, however, assists the Major Accounts Manager in their absence.

Education and Experience

High school diploma or GED required

Demonstrated success at the collegiate level or equivalent experience

One to three years of supervisory or management experience in retail, or other customer‑oriented, order‑fulfillment workplaces

Special Requirements

Ability to work overtime on a regular basis and weekends

Ability to work in an open, warehouse environment

Location Fulton, NY

Knowledge, Skills, and Abilities

Computer proficiency including word processing, data entry, spreadsheets and generating reports using standard software applications

Planning, allocating resources, managing production and coordinating people and equipment

Strong organizational skills and the ability to manage multiple projects and details simultaneously

Gathering data, compiling information and preparing reports

Working independently, investigating problems, initiating solutions, and managing multiple tasks under deadline constraints

Ability to analyze and solve problems

Reading and interpreting paperwork

Knowledge of inventory management practices

Excellent attention to detail

Multitasking in a fast‑paced, dynamic and changing environment with a focus on meeting deadlines

Interpersonal and communication skills to interact with customers, vendors and co‑workers in a professional and helpful manner

Demonstrated success in developing, incorporating, maintaining and improving compliance standards, processes and protocols

Consistent, dependable attendance

Equipment Used

Computer, printer, telephone, photocopier, fax machine, scanner, calculator, various hand and power tools, and pallet jack

Common computer software: Microsoft Outlook, Word and Excel

Safety equipment: safety shoes

Physical and Mental Requirements

Ability to sit, stand, walk, talk, hear, perform repetitive hand motions, use hands to finger, grasp, handle or feel; push and/or pull with arms and reach with arms and/or hands; crouch, kneel, crawl or bend; climb/balance

Exerting in excess of 50 pounds of force occasionally, and/or in excess of 25 pounds of force frequently, and/or in excess of 10 pounds of force constantly to move objects

Close mental and visual attention required to perform work dealing primarily with preparing, analyzing, and interpreting data and figures, using a computer terminal, and/or extensive reading

Environmental Conditions

Work is performed in a typical warehouse with exposure to temperature changes, noise, potential for physical injury

EEO Statement MacKenzie‑Childs is an EEO Employer

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