PNC
Overview
Position
Overview: Personal Banker at PNC, based in Bloomington, IL. Join to apply for the
Personal Banker
role at
PNC . Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner. Responsibilities and Behaviors
Customer Focused – Knowledgeable of values and practices that prioritize customer needs in decisions and tailor solutions accordingly. Managing Risk – Assessing and managing risks to adhere to PNC's Enterprise Risk Management Framework. Qualifications
Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies : Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs Work Experience : Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education : No Degree Certifications : No Required Certification(s) Licenses : Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Pay and Benefits
Base Salary: $44,720.00 – $57,500.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance. Application Window
Generally, this opening is expected to be posted for two business days from 09/23/2025, although it may be longer with business discretion. Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full-time employees include medical/prescription drug coverage (HSA), dental and vision, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and wellness programs. Paid time off may include maternity/parental leave, up to 11 paid holidays per year, 8 occasional absence days, 15–25 vacation days per year depending on career level, and years of service. Disability Accommodations
If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com with “accommodation request” in the subject line and include your name, job ID, and preferred contact method. Applicants may also call 877-968-7762 for accommodation assistance. All information will be kept confidential and used to provide needed reasonable accommodations. EEO
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of FDIA Section 19 and, for registered roles, the SAFE Act and/or FINRA requirements, which prohibit hiring individuals with certain criminal histories. California Residents
Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.
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Position
Overview: Personal Banker at PNC, based in Bloomington, IL. Join to apply for the
Personal Banker
role at
PNC . Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner. Responsibilities and Behaviors
Customer Focused – Knowledgeable of values and practices that prioritize customer needs in decisions and tailor solutions accordingly. Managing Risk – Assessing and managing risks to adhere to PNC's Enterprise Risk Management Framework. Qualifications
Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies : Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs Work Experience : Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education : No Degree Certifications : No Required Certification(s) Licenses : Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Pay and Benefits
Base Salary: $44,720.00 – $57,500.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance. Application Window
Generally, this opening is expected to be posted for two business days from 09/23/2025, although it may be longer with business discretion. Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full-time employees include medical/prescription drug coverage (HSA), dental and vision, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and wellness programs. Paid time off may include maternity/parental leave, up to 11 paid holidays per year, 8 occasional absence days, 15–25 vacation days per year depending on career level, and years of service. Disability Accommodations
If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com with “accommodation request” in the subject line and include your name, job ID, and preferred contact method. Applicants may also call 877-968-7762 for accommodation assistance. All information will be kept confidential and used to provide needed reasonable accommodations. EEO
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of FDIA Section 19 and, for registered roles, the SAFE Act and/or FINRA requirements, which prohibit hiring individuals with certain criminal histories. California Residents
Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr