Mission Loans, LLC
Overview
Mission Loans is seeking experienced mortgage professionals who thrive in a fast-paced environment without losing focus on quality of work and delivering an exceptional customer experience. As a
Retail Loan Officer , your primary mission is to deliver a best-in-class customer experience by helping customers assess their financial situation, select the best loan product, and guide them through the mortgage loan process to lead to on-time closings. Responsibilities
Deliver a best-in-class customer experience to all customers Contact customers through inbound and outbound calls via company-provided leads and marketing resources Assess customer needs and financial situation and structure loan offers to help guide the customer to select the best loan product for them Accurately input borrower information for a complete loan application and maintain an accurate borrower profile within the CRM and/or LOS throughout the loan transaction Collect borrower qualification documentation and review it to verify that supporting documentation matches the application to ensure a complete loan submission to processing Communicate clearly, frequently, and effectively with borrowers to guide them through the loan process Partner with the processing department to resolve problems, qualification issues, or conditions throughout the production and fulfillment process Operate with a goal to meet and exceed customer expectations Promote loan quality and compliance with lending laws Maintain loan production and quality performance at or above required goals Focus on marketing and promotional strategies to attract new purchase business and promote a broad spectrum of mortgage products Build network and community relationships by promoting Mission Loans to realtors, builders, financial planners, and other referral sources Skills & Abilities
Commitment to a customer- and team-member-centric environment Strong phone skills with the ability to build rapport and connection with customers Highly motivated, enthusiastic, and a self-starter who can work as part of a team Excellent written and verbal communication skills Strong problem-solving and creative thinking skills Ability to work in a fast-paced, multi-tasking environment and manage multiple deadlines Strong organization, follow-through, and time management skills Attention to detail with a commitment to accuracy and quality Ability to learn and adapt to guideline changes Flexibility to work up to 50 hours per week, which may include some weekend hours Qualifications & Experience
Licensed Loan Originator compliant with NMLS SAFE Act and actively holds 3 or more licenses Ability to correctly and accurately structure and price loans Extensive knowledge of conventional, FHA, VA, refinance and purchase loan programs/products (a plus: Jumbo, Non-QM) Current referral base from realtors, financial planners, builders, etc Basic proficiency in Microsoft Office products (Excel, Word) and Google Suite Experience with Byte is a plus Bi lingual in Spanish is a plus Other duties: This position profile is not intended to be an all-inclusive list of job duties and responsibilities. One may be asked to perform additional related duties, as assigned, to meet the organization's needs. This is a commission-only role with unlimited earning potential. Location: Remote opportunity available Mission Loans, LLC. is proud to be an Equal Opportunity Employer. Mission Loans does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Notice to Agencies: Mission Loans, LLC. has an internal recruiting department. Agencies are directed not to contact Mission Loans employees directly. This policy ensures that all candidates are presented through the internal recruiting team or authorized personnel. Unsolicited resumes will be considered the property of the Company, and Mission Loans will not pay a fee for such submissions. Powered by JazzHR
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Mission Loans is seeking experienced mortgage professionals who thrive in a fast-paced environment without losing focus on quality of work and delivering an exceptional customer experience. As a
Retail Loan Officer , your primary mission is to deliver a best-in-class customer experience by helping customers assess their financial situation, select the best loan product, and guide them through the mortgage loan process to lead to on-time closings. Responsibilities
Deliver a best-in-class customer experience to all customers Contact customers through inbound and outbound calls via company-provided leads and marketing resources Assess customer needs and financial situation and structure loan offers to help guide the customer to select the best loan product for them Accurately input borrower information for a complete loan application and maintain an accurate borrower profile within the CRM and/or LOS throughout the loan transaction Collect borrower qualification documentation and review it to verify that supporting documentation matches the application to ensure a complete loan submission to processing Communicate clearly, frequently, and effectively with borrowers to guide them through the loan process Partner with the processing department to resolve problems, qualification issues, or conditions throughout the production and fulfillment process Operate with a goal to meet and exceed customer expectations Promote loan quality and compliance with lending laws Maintain loan production and quality performance at or above required goals Focus on marketing and promotional strategies to attract new purchase business and promote a broad spectrum of mortgage products Build network and community relationships by promoting Mission Loans to realtors, builders, financial planners, and other referral sources Skills & Abilities
Commitment to a customer- and team-member-centric environment Strong phone skills with the ability to build rapport and connection with customers Highly motivated, enthusiastic, and a self-starter who can work as part of a team Excellent written and verbal communication skills Strong problem-solving and creative thinking skills Ability to work in a fast-paced, multi-tasking environment and manage multiple deadlines Strong organization, follow-through, and time management skills Attention to detail with a commitment to accuracy and quality Ability to learn and adapt to guideline changes Flexibility to work up to 50 hours per week, which may include some weekend hours Qualifications & Experience
Licensed Loan Originator compliant with NMLS SAFE Act and actively holds 3 or more licenses Ability to correctly and accurately structure and price loans Extensive knowledge of conventional, FHA, VA, refinance and purchase loan programs/products (a plus: Jumbo, Non-QM) Current referral base from realtors, financial planners, builders, etc Basic proficiency in Microsoft Office products (Excel, Word) and Google Suite Experience with Byte is a plus Bi lingual in Spanish is a plus Other duties: This position profile is not intended to be an all-inclusive list of job duties and responsibilities. One may be asked to perform additional related duties, as assigned, to meet the organization's needs. This is a commission-only role with unlimited earning potential. Location: Remote opportunity available Mission Loans, LLC. is proud to be an Equal Opportunity Employer. Mission Loans does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Notice to Agencies: Mission Loans, LLC. has an internal recruiting department. Agencies are directed not to contact Mission Loans employees directly. This policy ensures that all candidates are presented through the internal recruiting team or authorized personnel. Unsolicited resumes will be considered the property of the Company, and Mission Loans will not pay a fee for such submissions. Powered by JazzHR
#J-18808-Ljbffr