Mansions at Acqualina
WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©
We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:
Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs
JOB OVERVIEW
The
Community Lifestyle Coordinator
plays a vital dual role, combining concierge services with administrative support to enhance the overall resident experience at Mansions. This position manages all aspects of the Lifestyle and Concierge operations while also supporting the Management Team with administrative, operational, and Association-related responsibilities. This role is perfect for a proactive, detail-oriented individual with a passion for hospitality, community building, and high-level administrative support. Exceptional communication, discretion, and multitasking abilities are essential, as the position requires working with high-profile residents, leadership teams, vendors, and community partners. REPORTS TO:
Residence Manager KEY RELATIONSHIPS Internal: Management Office, Reception/Security team, F&B team, Engineering team, Resort Managers and Staff, Finance Office. External: Resident Owner, Resident guests, Resident personal staff, visitors, key vendors, contractors, designers, architects and any other pertinent staff that the Resident Owners require. QUALIFICATIONS
Essential: High school diploma or equivalent Minimum 5 years of administrative or hospitality experience Strong written and verbal communication skills in English Expertise in Microsoft Office Suite (Word, Excel, PowerPoint) Proven ability to manage time effectively and handle multiple priorities Strong attention to detail, discretion, and organizational skills Ability to maintain confidentiality and deliver five-star service Experience handling resident and guest inquiries with professionalism Preferred: College degree in Hospitality, Business, or related field CAM License Experience in luxury hospitality, private residence, or condominium environment Fluency in a second language (Spanish, Russian preferred) Familiarity with BuildingLink or similar property management systems PHYSICAL ABILITIES
Essential: Standing and walking for extended periods Ability to lift up to 20 lbs Ability to remain seated at a desk for up to 8 hours Occasional kneeling, bending, climbing stairs Clear verbal communication and phone etiquette ESSENTIAL JOB FUNCTIONS
Plan, promote, and execute resident events, wellness activities, and social programming Coordinate and manage all bookings of private event spaces Develop relationships with vendors to provide exclusive offers and services to residents Greet visitors and assist residents, vendors, and guests as needed Create monthly newsletters, resident communications, and promotional collateral Promote local events and share recommendations tailored to resident interests Serve as on-site host or coordinator for community events and private functions Monitor event budgets and submit reports to management Attend concierge industry networking events and share insights with the team Provide comprehensive administrative support to the Management Team Answer calls and emails promptly; follow up thoroughly and support Front Desk as necessary Maintain calendars, coordinate meetings, and assist with project deadlines Support Residence Manager in preparing, tracking, and processing vendor invoices, ensuring accuracy and timely submission for payment and house account charges. SECONDARY JOB FUNCTIONS
Assist with creating and distributing Association documents and reports Track and order office supplies as needed Maintain organized filing systems for both digital and physical documents Maintain updated resident profiles, preferences, and contact lists in BuildingLink Maintain cleanliness and readiness of the Management Office Assist with internal celebrations (birthdays, anniversaries, staff recognition events)
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The
Community Lifestyle Coordinator
plays a vital dual role, combining concierge services with administrative support to enhance the overall resident experience at Mansions. This position manages all aspects of the Lifestyle and Concierge operations while also supporting the Management Team with administrative, operational, and Association-related responsibilities. This role is perfect for a proactive, detail-oriented individual with a passion for hospitality, community building, and high-level administrative support. Exceptional communication, discretion, and multitasking abilities are essential, as the position requires working with high-profile residents, leadership teams, vendors, and community partners. REPORTS TO:
Residence Manager KEY RELATIONSHIPS Internal: Management Office, Reception/Security team, F&B team, Engineering team, Resort Managers and Staff, Finance Office. External: Resident Owner, Resident guests, Resident personal staff, visitors, key vendors, contractors, designers, architects and any other pertinent staff that the Resident Owners require. QUALIFICATIONS
Essential: High school diploma or equivalent Minimum 5 years of administrative or hospitality experience Strong written and verbal communication skills in English Expertise in Microsoft Office Suite (Word, Excel, PowerPoint) Proven ability to manage time effectively and handle multiple priorities Strong attention to detail, discretion, and organizational skills Ability to maintain confidentiality and deliver five-star service Experience handling resident and guest inquiries with professionalism Preferred: College degree in Hospitality, Business, or related field CAM License Experience in luxury hospitality, private residence, or condominium environment Fluency in a second language (Spanish, Russian preferred) Familiarity with BuildingLink or similar property management systems PHYSICAL ABILITIES
Essential: Standing and walking for extended periods Ability to lift up to 20 lbs Ability to remain seated at a desk for up to 8 hours Occasional kneeling, bending, climbing stairs Clear verbal communication and phone etiquette ESSENTIAL JOB FUNCTIONS
Plan, promote, and execute resident events, wellness activities, and social programming Coordinate and manage all bookings of private event spaces Develop relationships with vendors to provide exclusive offers and services to residents Greet visitors and assist residents, vendors, and guests as needed Create monthly newsletters, resident communications, and promotional collateral Promote local events and share recommendations tailored to resident interests Serve as on-site host or coordinator for community events and private functions Monitor event budgets and submit reports to management Attend concierge industry networking events and share insights with the team Provide comprehensive administrative support to the Management Team Answer calls and emails promptly; follow up thoroughly and support Front Desk as necessary Maintain calendars, coordinate meetings, and assist with project deadlines Support Residence Manager in preparing, tracking, and processing vendor invoices, ensuring accuracy and timely submission for payment and house account charges. SECONDARY JOB FUNCTIONS
Assist with creating and distributing Association documents and reports Track and order office supplies as needed Maintain organized filing systems for both digital and physical documents Maintain updated resident profiles, preferences, and contact lists in BuildingLink Maintain cleanliness and readiness of the Management Office Assist with internal celebrations (birthdays, anniversaries, staff recognition events)
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