TEKsystems
Overview
We are seeking a skilled and customer-focused IT Service Desk Analyst to join a fast-paced technical support team. This mid-level role is ideal for professionals with 3-5 years of experience in helpdesk or desktop support environments, particularly those who excel in phone and chat-based support. This is a full onsite position with no remote work, and offers the opportunity to convert to a full-time role based on performance. Responsibilities
Diagnose and troubleshoot desktop application issues; provide timely and effective solutions. Deliver exceptional customer service via phone and chat, handling 30-40 interactions daily. Maintain and update incident status per service level agreements. Support PCs, laptops, mobile devices (iPhones/iPads), and tablets. Assist users with applications including Microsoft Office, ERP, CRM, VPN, Citrix, and MDM. Perform account management tasks such as password resets and permission updates. Utilize ITSM platforms (e.g., ServiceNow, Remedy, Cherwell) and remote support tools (SCCM, Software Center). Follow SOPs and leverage a knowledge base to resolve issues efficiently. Participate in monthly performance reviews and receive constructive feedback. Qualifications
2+ years in a service desk or customer service environment. 1+ year of technical support and chat support experience. Strong multitasking skills; ability to manage 2-3 concurrent chat sessions. Proficiency in Windows 10, Active Directory, SCCM, and MS Office. Experience with remote support tools and ticketing systems. Ability to type at least 40 WPM. Excellent verbal and written communication skills. Bachelor's or Associate's degree in Information Technology or related field. Preferred Experience
Familiarity with MobileIron or similar MDM platforms. Background in retail tech support (e.g., Geek Squad) is a plus. Experience supporting Mac OS and mobile devices. Additional Information
No face-to-face user interaction; all support is remote from the onsite location. Candidates must pass a lifetime background check, including fingerprinting. Training provided during a 2-week onboarding period. Strong potential for full-time conversion after 6 months based on performance. Only candidates with current or previous Service Desk experience will be considered. System Admin backgrounds will not be reviewed. Workplace Type
This is a hybrid position in Phoenix, AZ. Pay and Benefits
Pay range: $18.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. Medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan; life insurance; disability; HSA; transportation benefits; EAP; PTO/vacation/sick leave. Deadline
Application Deadline: This position is anticipated to close on Oct 3, 2025. About TEKsystems
TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
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We are seeking a skilled and customer-focused IT Service Desk Analyst to join a fast-paced technical support team. This mid-level role is ideal for professionals with 3-5 years of experience in helpdesk or desktop support environments, particularly those who excel in phone and chat-based support. This is a full onsite position with no remote work, and offers the opportunity to convert to a full-time role based on performance. Responsibilities
Diagnose and troubleshoot desktop application issues; provide timely and effective solutions. Deliver exceptional customer service via phone and chat, handling 30-40 interactions daily. Maintain and update incident status per service level agreements. Support PCs, laptops, mobile devices (iPhones/iPads), and tablets. Assist users with applications including Microsoft Office, ERP, CRM, VPN, Citrix, and MDM. Perform account management tasks such as password resets and permission updates. Utilize ITSM platforms (e.g., ServiceNow, Remedy, Cherwell) and remote support tools (SCCM, Software Center). Follow SOPs and leverage a knowledge base to resolve issues efficiently. Participate in monthly performance reviews and receive constructive feedback. Qualifications
2+ years in a service desk or customer service environment. 1+ year of technical support and chat support experience. Strong multitasking skills; ability to manage 2-3 concurrent chat sessions. Proficiency in Windows 10, Active Directory, SCCM, and MS Office. Experience with remote support tools and ticketing systems. Ability to type at least 40 WPM. Excellent verbal and written communication skills. Bachelor's or Associate's degree in Information Technology or related field. Preferred Experience
Familiarity with MobileIron or similar MDM platforms. Background in retail tech support (e.g., Geek Squad) is a plus. Experience supporting Mac OS and mobile devices. Additional Information
No face-to-face user interaction; all support is remote from the onsite location. Candidates must pass a lifetime background check, including fingerprinting. Training provided during a 2-week onboarding period. Strong potential for full-time conversion after 6 months based on performance. Only candidates with current or previous Service Desk experience will be considered. System Admin backgrounds will not be reviewed. Workplace Type
This is a hybrid position in Phoenix, AZ. Pay and Benefits
Pay range: $18.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. Medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan; life insurance; disability; HSA; transportation benefits; EAP; PTO/vacation/sick leave. Deadline
Application Deadline: This position is anticipated to close on Oct 3, 2025. About TEKsystems
TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
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