Networking Technologies and Support, Inc.
Desktop Support Technician
Networking Technologies and Support, Inc., Charlottesville, Virginia, United States, 22904
Overview
Networking Technologies and Support, Inc. (NTS) is seeking a Desktop/PC Tech with 1-3 years of experience to provide day‑to‑day technical support for a large medical university. This role will support PCs and peripherals, including planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.
Responsibilities
Respond to requests for technical assistance via phone or electronically (tickets).
Educate end‑users on how to resolve various hardware and software problems.
Diagnose and resolve technical hardware and software issues.
Track and route problems and requests and document resolutions.
Stay current with system information, changes, and updates.
Set up new user hardware and software.
Maintain hardware and software inventory.
Clone computers using imaging software; maintain clone images.
Provide technical assistance for all printers and scanners.
Provide technical assistance to users for network, VPN, web‑based portal, and wireless issues.
Escalate incidents to IT Network Administrators, Business Analysts, or Developers when appropriate.
Skills Required
CompTIA A+ (preferred)
1 – 3 years’ experience supporting Windows 7/Win10/365 desktop/laptop PCs.
Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
Experience installing software, patches, updates on desktops, laptops, servers.
Experience troubleshooting basic network, software, printing problems.
Customer Service Experience a must!
Job Type Full‑time
Pay $17.00 – $19.00 per hour
Benefits Start on Day 91 of employment
Schedule M‑F 7am‑4pm or 8am – 5pm
EEO Statement NTS is a drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Responsibilities
Respond to requests for technical assistance via phone or electronically (tickets).
Educate end‑users on how to resolve various hardware and software problems.
Diagnose and resolve technical hardware and software issues.
Track and route problems and requests and document resolutions.
Stay current with system information, changes, and updates.
Set up new user hardware and software.
Maintain hardware and software inventory.
Clone computers using imaging software; maintain clone images.
Provide technical assistance for all printers and scanners.
Provide technical assistance to users for network, VPN, web‑based portal, and wireless issues.
Escalate incidents to IT Network Administrators, Business Analysts, or Developers when appropriate.
Skills Required
CompTIA A+ (preferred)
1 – 3 years’ experience supporting Windows 7/Win10/365 desktop/laptop PCs.
Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
Experience installing software, patches, updates on desktops, laptops, servers.
Experience troubleshooting basic network, software, printing problems.
Customer Service Experience a must!
Job Type Full‑time
Pay $17.00 – $19.00 per hour
Benefits Start on Day 91 of employment
Schedule M‑F 7am‑4pm or 8am – 5pm
EEO Statement NTS is a drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr