Caesars Sportsbook & Casino
Sportsbook Supervisor - Full Time (Harrah's Kansas City)
Caesars Sportsbook & Casino, Kansas City, Kansas, United States, 66115
Sportsbook Supervisor – Full Time (Harrah's Kansas City)
Join to apply for the
Sportsbook Supervisor – Full Time (Harrah's Kansas City)
role at
Caesars Sportsbook & Casino .
Job Description William Hill, America's leading sports book provider, has an immediate opening at its sports book. Do you love interacting with the public? Thrive in a fast‑paced work environment? If you answered yes, keep on reading.
Reporting to the District Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors,” you will ensure everyone feels welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.
What You Will Do
Help the Book Manager become aware of operational information that will help maximize the profitability of the sports book
Manage the operational cost of the sports book, focusing on labor costs and inventory management/control
Hold regular meetings with sports book leadership to develop strategic initiatives for the promotion of the sports book
Mentor employees to help them become better ticket writers
Drive and motivate staff to deliver a high level of customer service to both regular customers and novice bettors
Handle escalated customer complaints/issues as needed
Ensure that the sports book staff operates in a manner that follows all company and state gaming agency rules and regulations
What You Will Need
Prior work experience in a sports book is highly preferred
Ability to motivate, lead, and mentor staff members
Strong communication skills, both written and verbal
Professional appearance and demeanor
Self‑starter attitude who shows initiative
Committed to delivering a high level of customer service
Physical Requirements
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs
Must be able to write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
This position may be exposed to a smoke‑filled environment
About Us At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience and industry excellence. From cutting‑edge digital platforms to the continuing expansion of our retail footprint and our William Hill legacy, we’re building something extraordinary. Join us and shape the future of gaming.
#J-18808-Ljbffr
Sportsbook Supervisor – Full Time (Harrah's Kansas City)
role at
Caesars Sportsbook & Casino .
Job Description William Hill, America's leading sports book provider, has an immediate opening at its sports book. Do you love interacting with the public? Thrive in a fast‑paced work environment? If you answered yes, keep on reading.
Reporting to the District Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors,” you will ensure everyone feels welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.
What You Will Do
Help the Book Manager become aware of operational information that will help maximize the profitability of the sports book
Manage the operational cost of the sports book, focusing on labor costs and inventory management/control
Hold regular meetings with sports book leadership to develop strategic initiatives for the promotion of the sports book
Mentor employees to help them become better ticket writers
Drive and motivate staff to deliver a high level of customer service to both regular customers and novice bettors
Handle escalated customer complaints/issues as needed
Ensure that the sports book staff operates in a manner that follows all company and state gaming agency rules and regulations
What You Will Need
Prior work experience in a sports book is highly preferred
Ability to motivate, lead, and mentor staff members
Strong communication skills, both written and verbal
Professional appearance and demeanor
Self‑starter attitude who shows initiative
Committed to delivering a high level of customer service
Physical Requirements
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs
Must be able to write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
This position may be exposed to a smoke‑filled environment
About Us At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience and industry excellence. From cutting‑edge digital platforms to the continuing expansion of our retail footprint and our William Hill legacy, we’re building something extraordinary. Join us and shape the future of gaming.
#J-18808-Ljbffr