ADP
Associate Client Support Consultant - Time & Labor Chat Support
ADP, El Paso, Texas, us, 88568
Associate Client Support Consultant - Time & Labor Chat Support
2 days ago Be among the first 25 applicants
ADP is hiring an
Associate Client Support Consultant Chat Support .
Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award‑winning training and world‑class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP’s front‑line for solving clients’ challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands.
The nature of what you do every day will not change – your #1 goal is to help clients who have between 1‑49 employees. Every day will be different because the questions you receive will vary, as will the solutions you provide. There will be no shortage of new questions that will keep things interesting, and our top‑ranked training will help you set up for success.
To thrive in this role, you must be comfortable working in a metrics‑driven call‑center environment as part of a structured day. You build rapport, establish trust, and shine with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. Your client satisfaction scores will reflect your success. Pace should not scare you – we also have a healthy dose of fun. It’s not only a career here but also friendships that last in a company that values inclusion.
What You’ll Do Client Support: Resolve payroll issues and provide troubleshooting. Support may involve partnering with multiple business units and teams for seamless client experience.
Learn: Continuously upgrade knowledge on payroll, compliance, standard operating procedures, and desktop support tools.
Organize: Maintain a daily schedule and manage a high volume of inbound calls. Phone time may increase during peak seasons.
To Succeed in This Role – Required Qualifications
At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
Ability to work overtime hours during peak seasons.
Preferred Experience
A college degree is great but not required. What’s more important is having the skills to do the job.
Experience noted above, OR Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table.
Benefits & Culture
Equity, inclusion, and belonging with a safe space for diverse perspectives.
Business Resource Groups to connect globally.
Agile, fast‑paced environment with opportunities to progress.
Ongoing training, development, and mentorship.
Best‑in‑class benefits starting on Day 1.
Focus on mental health and well‑being.
Commitment to giving back and generating positive community impact.
Company‑paid time off for volunteering.
AK #MakeYourMark – Apply Now! Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. Click https://jobs.adp.com/life‑at‑adp/ to learn more about ADP’s culture and our full set of values.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic. Hiring decisions are based upon ADP’s operating needs and applicant merit, including but not limited to qualifications, experience, ability, availability, cooperation, and job performance.
#J-18808-Ljbffr
ADP is hiring an
Associate Client Support Consultant Chat Support .
Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award‑winning training and world‑class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP’s front‑line for solving clients’ challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands.
The nature of what you do every day will not change – your #1 goal is to help clients who have between 1‑49 employees. Every day will be different because the questions you receive will vary, as will the solutions you provide. There will be no shortage of new questions that will keep things interesting, and our top‑ranked training will help you set up for success.
To thrive in this role, you must be comfortable working in a metrics‑driven call‑center environment as part of a structured day. You build rapport, establish trust, and shine with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. Your client satisfaction scores will reflect your success. Pace should not scare you – we also have a healthy dose of fun. It’s not only a career here but also friendships that last in a company that values inclusion.
What You’ll Do Client Support: Resolve payroll issues and provide troubleshooting. Support may involve partnering with multiple business units and teams for seamless client experience.
Learn: Continuously upgrade knowledge on payroll, compliance, standard operating procedures, and desktop support tools.
Organize: Maintain a daily schedule and manage a high volume of inbound calls. Phone time may increase during peak seasons.
To Succeed in This Role – Required Qualifications
At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
Ability to work overtime hours during peak seasons.
Preferred Experience
A college degree is great but not required. What’s more important is having the skills to do the job.
Experience noted above, OR Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table.
Benefits & Culture
Equity, inclusion, and belonging with a safe space for diverse perspectives.
Business Resource Groups to connect globally.
Agile, fast‑paced environment with opportunities to progress.
Ongoing training, development, and mentorship.
Best‑in‑class benefits starting on Day 1.
Focus on mental health and well‑being.
Commitment to giving back and generating positive community impact.
Company‑paid time off for volunteering.
AK #MakeYourMark – Apply Now! Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. Click https://jobs.adp.com/life‑at‑adp/ to learn more about ADP’s culture and our full set of values.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic. Hiring decisions are based upon ADP’s operating needs and applicant merit, including but not limited to qualifications, experience, ability, availability, cooperation, and job performance.
#J-18808-Ljbffr