Sompo International
As one of the leading writers of Federal Crop Insurance, AgriSompo North America combines industry experience, resources, capital, and talent to deliver both traditional and innovative crop insurance and productivity tools to farmers, ranchers, insurers, and agribusinesses in the United States. Our organization operates within a culture rooted in ethics, integrity, and a belief that accountability, collaboration, and agility are crucial to long-term success.
AgriSompo North America is part of AgriSompo, Sompo International’s global agriculture platform. This platform is an integrated underwriting, technology, and distribution platform delivering innovative insurance and reinsurance solutions worldwide. Sompo International, AgriSompo’s parent company, is a global organization driven by core values of promise, trust, and commitment to protect. Through operating subsidiaries, Sompo International writes agriculture, casualty, and other specialty lines of insurance and reinsurance.
We recognize that our success is derived directly from our people. AgriSompo North America has major offices in Lenexa, Kansas, and Des Moines, Iowa, as well as regional offices across the country. Our culture is defined by integrity, accountability, collaboration, and agility, and we strive to create value for our clients and shareholders while maintaining a desirable workplace environment.
Job Description AgriSompo provides renowned, cutting-edge analytics to address risk and exposures across its product lines. With a deep commitment to customer service, AgriSompo aims to make a lasting impact on farmers and ranchers nationwide.
This role is vital to the organization because of its focus on providing superior customer service to Agents and Insureds. Ensuring timeliness and accuracy in billing statements, indemnity payments, posting of insured payments, cashed checks, refunds, debt notifications, collection activities, and compliance with the Risk Management Agency (RMA) standards is of utmost importance.
Job Responsibilities
Handle daily processing of indemnity payments with accuracy and timeliness.
Post and allocate incoming payments correctly and reconcile accounts.
Prepare, review, and implement payment agreements, ensuring adherence to policies and resolution of issues.
Issue debt notifications and oversee collection of outstanding balances, complying with RMA requirements.
Prepare, review, and distribute monthly billing statements accurately.
Review refunds for accuracy and compliance.
Provide exceptional customer service, addressing inquiries and resolving issues related to billing, claims, and refunds.
Research and utilize AI tools and emerging technologies to improve processes and decision-making.
Report non-compliance with laws, regulations, or ethical standards to senior management.
Perform other duties as assigned to support departmental goals and organizational efficiency.
Education
High School Diploma or equivalent, or relevant experience.
Experience
At least 1 year of experience in an office setting and customer service.
Knowledge of crop insurance policies, agricultural practices, or regulatory requirements is a plus, gained through coursework, internships, or related industries.
Knowledge, Skills, and Abilities
Strong attention to detail and ability to perform complex functions.
Ability to work independently and as part of a team.
Exceptional analytical and problem-solving skills.
Basic understanding of AI tools and emerging technologies, with willingness to learn.
Ability to multi-task and complete tasks promptly.
Excellent customer service skills and ability to develop strong relationships.
Proficiency with Microsoft Office, especially advanced Excel skills.
Ability to work effectively in a fast-paced environment.
Proficiency in researching and understanding RMA guidelines and requirements.
Ability to learn necessary software applications, policies, and procedures.
Respond promptly and professionally to requests.
Maintain a positive and professional attitude with internal and external customers.
Communicate clearly and effectively.
Continuously assess and improve current processes.
Bring an innovative mindset to address daily issues.
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AgriSompo North America is part of AgriSompo, Sompo International’s global agriculture platform. This platform is an integrated underwriting, technology, and distribution platform delivering innovative insurance and reinsurance solutions worldwide. Sompo International, AgriSompo’s parent company, is a global organization driven by core values of promise, trust, and commitment to protect. Through operating subsidiaries, Sompo International writes agriculture, casualty, and other specialty lines of insurance and reinsurance.
We recognize that our success is derived directly from our people. AgriSompo North America has major offices in Lenexa, Kansas, and Des Moines, Iowa, as well as regional offices across the country. Our culture is defined by integrity, accountability, collaboration, and agility, and we strive to create value for our clients and shareholders while maintaining a desirable workplace environment.
Job Description AgriSompo provides renowned, cutting-edge analytics to address risk and exposures across its product lines. With a deep commitment to customer service, AgriSompo aims to make a lasting impact on farmers and ranchers nationwide.
This role is vital to the organization because of its focus on providing superior customer service to Agents and Insureds. Ensuring timeliness and accuracy in billing statements, indemnity payments, posting of insured payments, cashed checks, refunds, debt notifications, collection activities, and compliance with the Risk Management Agency (RMA) standards is of utmost importance.
Job Responsibilities
Handle daily processing of indemnity payments with accuracy and timeliness.
Post and allocate incoming payments correctly and reconcile accounts.
Prepare, review, and implement payment agreements, ensuring adherence to policies and resolution of issues.
Issue debt notifications and oversee collection of outstanding balances, complying with RMA requirements.
Prepare, review, and distribute monthly billing statements accurately.
Review refunds for accuracy and compliance.
Provide exceptional customer service, addressing inquiries and resolving issues related to billing, claims, and refunds.
Research and utilize AI tools and emerging technologies to improve processes and decision-making.
Report non-compliance with laws, regulations, or ethical standards to senior management.
Perform other duties as assigned to support departmental goals and organizational efficiency.
Education
High School Diploma or equivalent, or relevant experience.
Experience
At least 1 year of experience in an office setting and customer service.
Knowledge of crop insurance policies, agricultural practices, or regulatory requirements is a plus, gained through coursework, internships, or related industries.
Knowledge, Skills, and Abilities
Strong attention to detail and ability to perform complex functions.
Ability to work independently and as part of a team.
Exceptional analytical and problem-solving skills.
Basic understanding of AI tools and emerging technologies, with willingness to learn.
Ability to multi-task and complete tasks promptly.
Excellent customer service skills and ability to develop strong relationships.
Proficiency with Microsoft Office, especially advanced Excel skills.
Ability to work effectively in a fast-paced environment.
Proficiency in researching and understanding RMA guidelines and requirements.
Ability to learn necessary software applications, policies, and procedures.
Respond promptly and professionally to requests.
Maintain a positive and professional attitude with internal and external customers.
Communicate clearly and effectively.
Continuously assess and improve current processes.
Bring an innovative mindset to address daily issues.
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