Regions Bank
Relationship Banker I (Farrport Branch)
Regions Bank, Knoxville, Tennessee, United States, 37955
Overview
Thank you for your interest in a career at Regions. Regions believes associates deserve more than just a job and offers performance-driven individuals a place to build a career with opportunities for growth. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, Regions is your employer of choice. Regions is dedicated to safeguarding private and personally identifiable information submitted for job opportunities. The information you submit will be reviewed by Regions associates, consultants, and vendors to evaluate your qualifications and experience and will not be used for marketing, sold, or shared outside Regions unless required by law. Information will be stored in accordance with regulatory requirements and Regions’ retention schedule for a minimum of three years. You may review, modify, or update your information by visiting the careers section of the system. Position
Relationship Banker I at Regions is responsible for providing an exceptional customer experience on the cash line and over the phone, contributing to the financial wellness of customers, creating meaningful personal connections while processing transactions, identifying ways Regions can meet customer needs, and assisting in resolving end-to-end customer service inquiries. This role is suitable for candidates with prior teller, limited banking, or some retail sales experience who are seeking growth, development, and upward mobility. Regions' mission is to make life better for customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on banking availability when, where, and how they want to bank. This requires strong communication skills and the ability to provide personalized customer service. Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new or replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, designed to make banking easier Assists branch and fellow team members with basic tasks to aid in customer problem resolution May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs Refers customers to an internal team of experts when more complex financial goals and needs are recognized Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. Requirements
High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer frequently, including typing and sustaining attention to a monitor Ability to walk and stand for extended periods Ability to lift up to twenty (20) pounds Preferences
One (1) year of banking, cash-handling, and/or customer service experience Skills and Competencies
Ability to adhere to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Strong customer focus and relationship-building skills Position Type
Full time Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and performance in the job role. As these factors vary by individuals, pay will vary among associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum:
$37,260.55 USD Median:
$42,465.00 USD Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals. Benefits
Regions offers a benefits package that is flexible and comprehensive. Listed below is a synopsis of the benefits offered for informational purposes, not a complete summary of plan terms and conditions: Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note benefits and plans may be changed, amended, or terminated for all or any class of associates at any time. To learn more about Regions’ benefits, please review the information provided in the benefits section. Location: Farrport, Alcoa, Tennessee Equal Opportunity Employer/including Disabled/Veterans Job applications are accepted electronically through Regions’ career site for a minimum of five business days from the posting date. Higher-volume postings may remain active longer due to business need and may be closed any time thereafter at the company’s discretion.
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Thank you for your interest in a career at Regions. Regions believes associates deserve more than just a job and offers performance-driven individuals a place to build a career with opportunities for growth. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, Regions is your employer of choice. Regions is dedicated to safeguarding private and personally identifiable information submitted for job opportunities. The information you submit will be reviewed by Regions associates, consultants, and vendors to evaluate your qualifications and experience and will not be used for marketing, sold, or shared outside Regions unless required by law. Information will be stored in accordance with regulatory requirements and Regions’ retention schedule for a minimum of three years. You may review, modify, or update your information by visiting the careers section of the system. Position
Relationship Banker I at Regions is responsible for providing an exceptional customer experience on the cash line and over the phone, contributing to the financial wellness of customers, creating meaningful personal connections while processing transactions, identifying ways Regions can meet customer needs, and assisting in resolving end-to-end customer service inquiries. This role is suitable for candidates with prior teller, limited banking, or some retail sales experience who are seeking growth, development, and upward mobility. Regions' mission is to make life better for customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on banking availability when, where, and how they want to bank. This requires strong communication skills and the ability to provide personalized customer service. Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new or replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, designed to make banking easier Assists branch and fellow team members with basic tasks to aid in customer problem resolution May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs Refers customers to an internal team of experts when more complex financial goals and needs are recognized Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. Requirements
High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer frequently, including typing and sustaining attention to a monitor Ability to walk and stand for extended periods Ability to lift up to twenty (20) pounds Preferences
One (1) year of banking, cash-handling, and/or customer service experience Skills and Competencies
Ability to adhere to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Strong customer focus and relationship-building skills Position Type
Full time Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and performance in the job role. As these factors vary by individuals, pay will vary among associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum:
$37,260.55 USD Median:
$42,465.00 USD Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals. Benefits
Regions offers a benefits package that is flexible and comprehensive. Listed below is a synopsis of the benefits offered for informational purposes, not a complete summary of plan terms and conditions: Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note benefits and plans may be changed, amended, or terminated for all or any class of associates at any time. To learn more about Regions’ benefits, please review the information provided in the benefits section. Location: Farrport, Alcoa, Tennessee Equal Opportunity Employer/including Disabled/Veterans Job applications are accepted electronically through Regions’ career site for a minimum of five business days from the posting date. Higher-volume postings may remain active longer due to business need and may be closed any time thereafter at the company’s discretion.
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