College of DuPage
Financial Aid Assistant (FT), CFRN13563SFA
College of DuPage, Glen Ellyn, Illinois, us, 60138
Overview
The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago. We prepare students for a lifelong passion for learning on our 273-acre campus and offer nine associate degrees and a variety of professional and technical certificates. Many credentials prepare students to articulate into bachelor’s programs at our higher education partner institutions. The College is committed to student success, an inclusive and welcoming community, and is an equal opportunity employer committed to diversity in the workforce. Position:
Financial Aid Assistant (FT), CFRN13563SFA Primary Duties and Responsibilities
Assess student need and provide outstanding customer service to students, parents and the College community. Evaluate and respond to the level of student need and disseminate financial aid information regarding application processes, community resources and available internet resources. Maintain comprehensive knowledge of Federal and State financial aid program regulations, policies and procedures. Advise and counsel students, parents and the general public regarding financial aid issues at the front counter and on the telephone. Assist students with completing the online FAFSA application, entrance loan counseling and master promissory note. Provide outstanding customer service at the front counter and on the telephone. Serve as the first point of contact for the front counter. Communicate effectively with students and parents regarding documents required for verification. Identify and analyze unusual problems pertaining to financial aid with emphasis on problem resolution and student service. Understand professional judgment in concert with Federal Policies and Procedures in determining student eligibility. Actively participate in FAFSA nights and other financial aid outreach events across campus. Assist students with the admission process, myACCESS, payment arrangements and registration and records questions. Assist students with navigation of the College website and Department of Education websites. Document student interaction in Colleague, set up appointments in Outlook as well as other technologies when necessary. Contribute to the implementation and development/modification of operation procedures of the office. Other related duties as assigned. Qualifications
Education
High School diploma or GED required. Associate's degree preferred.
Experience
Two years full-time equivalent customer service experience including experience in a compliance driven field required. Evidence of commitment and sensitivity to students from diverse backgrounds required. Three years experience in higher education with strong customer service background preferred.
Working Conditions
PC, fax, calculator, copier, laser printer, multi-line telephone and scanner. High traffic office. Greeting the public and answering telephone calls. Must be able to stand for several hours at a time. A lot of walking; some lifting up to 20 lbs. Must not be in default on federal student loans to have authorization to access Federal Student Aid databases (NSLDS, COD, FAAaccess). This position is subject to a background check at the College's expense. Hybrid Remote Eligible:
Yes Hiring Range:
5 Hourly/Starting Salary beginning at $18.83/hour, based on experience. Competitive starting pay is dependent on education and experience. The College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment. The College of DuPage is an equal opportunity employer. The College is committed to recruiting and retaining high performing talent and encourages all people across the broad spectrum of the communities we serve to apply for positions for which they are qualified. The College does not discriminate in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans\' status, marital status, disability, military status, or any other basis protected by law. To apply, describe the process or note: COD careers site. This job posting is provided for informational purposes and may be removed at any time.
#J-18808-Ljbffr
The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago. We prepare students for a lifelong passion for learning on our 273-acre campus and offer nine associate degrees and a variety of professional and technical certificates. Many credentials prepare students to articulate into bachelor’s programs at our higher education partner institutions. The College is committed to student success, an inclusive and welcoming community, and is an equal opportunity employer committed to diversity in the workforce. Position:
Financial Aid Assistant (FT), CFRN13563SFA Primary Duties and Responsibilities
Assess student need and provide outstanding customer service to students, parents and the College community. Evaluate and respond to the level of student need and disseminate financial aid information regarding application processes, community resources and available internet resources. Maintain comprehensive knowledge of Federal and State financial aid program regulations, policies and procedures. Advise and counsel students, parents and the general public regarding financial aid issues at the front counter and on the telephone. Assist students with completing the online FAFSA application, entrance loan counseling and master promissory note. Provide outstanding customer service at the front counter and on the telephone. Serve as the first point of contact for the front counter. Communicate effectively with students and parents regarding documents required for verification. Identify and analyze unusual problems pertaining to financial aid with emphasis on problem resolution and student service. Understand professional judgment in concert with Federal Policies and Procedures in determining student eligibility. Actively participate in FAFSA nights and other financial aid outreach events across campus. Assist students with the admission process, myACCESS, payment arrangements and registration and records questions. Assist students with navigation of the College website and Department of Education websites. Document student interaction in Colleague, set up appointments in Outlook as well as other technologies when necessary. Contribute to the implementation and development/modification of operation procedures of the office. Other related duties as assigned. Qualifications
Education
High School diploma or GED required. Associate's degree preferred.
Experience
Two years full-time equivalent customer service experience including experience in a compliance driven field required. Evidence of commitment and sensitivity to students from diverse backgrounds required. Three years experience in higher education with strong customer service background preferred.
Working Conditions
PC, fax, calculator, copier, laser printer, multi-line telephone and scanner. High traffic office. Greeting the public and answering telephone calls. Must be able to stand for several hours at a time. A lot of walking; some lifting up to 20 lbs. Must not be in default on federal student loans to have authorization to access Federal Student Aid databases (NSLDS, COD, FAAaccess). This position is subject to a background check at the College's expense. Hybrid Remote Eligible:
Yes Hiring Range:
5 Hourly/Starting Salary beginning at $18.83/hour, based on experience. Competitive starting pay is dependent on education and experience. The College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment. The College of DuPage is an equal opportunity employer. The College is committed to recruiting and retaining high performing talent and encourages all people across the broad spectrum of the communities we serve to apply for positions for which they are qualified. The College does not discriminate in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans\' status, marital status, disability, military status, or any other basis protected by law. To apply, describe the process or note: COD careers site. This job posting is provided for informational purposes and may be removed at any time.
#J-18808-Ljbffr