College of DuPage
Financial Aid Representative (FT), CF2N13612SFA
College of DuPage, Glen Ellyn, Illinois, us, 60138
Overview
Financial Aid Representative (FT), CF2N13612SFA The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago. We prepare students for a lifelong passion for learning on our 273-acre campus and offer credentials that prepare students to articulate into baccalaureate programs with our higher education partner institutions. We are an equal opportunity employer committed to diversity in the workforce.
Primary Duties and Responsibilities
Responsible for understanding student need and providing outstanding customer service to students, parents and the college community. Responsible for evaluating and responding appropriately to student inquiries and providing clear and concise dissemination of financial aid information regarding application, processes, eligibility and resources.
Maintain a comprehensive knowledge of Federal and State financial aid programs, regulations, policies and procedures.
Assist students with completion of the FAFSA and other financial aid document requirements.
Advise and provide thorough counseling to students, parents, and the general public, effectively communicating financial aid information on a walk-in or appointment basis.
Identify problems pertaining to financial aid with emphasis on prompt resolution, compliance and student service.
Provide support services to the reception and intake function of the office and telephone functions of the office.
Actively participate in FAFSA Workshops, loan counseling, orientations and other office outreach efforts and college functions on and off-campus.
Other related duties as assigned.
Coordinate and review process for selected agencies, maintain relationships with agency constituencies, award vouchers, coordinate with Finance department and advise students.
Coordinate, monitor eligibility and administer Federal Work Study and College Work Study programs, in conjunction with Finance department and Human Resources.
Coordinate and administer scholarships, including institutional, state, private and Foundation.
Secondary Duties
Contribute to the development, modification and implementation of operational procedures of the office.
Coordinate and review processes for selected agencies, maintain relationships with agency constituencies, award vouchers, coordinate with Finance department and advise students.
Coordinate, monitor eligibility and administer Federal Work Study and College Work Study programs, in conjunction with Finance department and Human Resources.
Coordinate and administer scholarships, including institutional, state, private and Foundation.
Qualifications
Education
Bachelor's Degree required.
Financial Aid Credentialing preferred.
Experience
Minimum two (2) years' customer service experience in a higher education setting or similar environment required.
Demonstrated ability to communicate complex information required.
Evidence of commitment and sensitivity to students from different backgrounds required.
Evidence of strong service skills required.
Three (3) years' experience in a high-volume Financial Aid Office in a multicultural student environment preferred.
Physical/Work Environment: PC, mainframe, FAX, calculator, copier, laser printer, multi-line telephone, video recorder and overhead projector. High traffic office with heavy incoming phone calls, standing at counter for periods of time and minor lifting of boxes up to 20 lbs. Saturday and evening hours required as scheduled.
Pay Pay Grade: 8. Hourly rate beginning at $23.87, based on experience. Competitive starting salaries are dependent on education and experience. College of DuPage offers a generous benefits plan.
Equal Opportunity College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees. We do not discriminate in employment opportunities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans’ status, marital status, disability, military status, or any other status protected by law.
How to Apply To apply, visit the designated application site (no external links in this description).
#J-18808-Ljbffr
Financial Aid Representative (FT), CF2N13612SFA The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago. We prepare students for a lifelong passion for learning on our 273-acre campus and offer credentials that prepare students to articulate into baccalaureate programs with our higher education partner institutions. We are an equal opportunity employer committed to diversity in the workforce.
Primary Duties and Responsibilities
Responsible for understanding student need and providing outstanding customer service to students, parents and the college community. Responsible for evaluating and responding appropriately to student inquiries and providing clear and concise dissemination of financial aid information regarding application, processes, eligibility and resources.
Maintain a comprehensive knowledge of Federal and State financial aid programs, regulations, policies and procedures.
Assist students with completion of the FAFSA and other financial aid document requirements.
Advise and provide thorough counseling to students, parents, and the general public, effectively communicating financial aid information on a walk-in or appointment basis.
Identify problems pertaining to financial aid with emphasis on prompt resolution, compliance and student service.
Provide support services to the reception and intake function of the office and telephone functions of the office.
Actively participate in FAFSA Workshops, loan counseling, orientations and other office outreach efforts and college functions on and off-campus.
Other related duties as assigned.
Coordinate and review process for selected agencies, maintain relationships with agency constituencies, award vouchers, coordinate with Finance department and advise students.
Coordinate, monitor eligibility and administer Federal Work Study and College Work Study programs, in conjunction with Finance department and Human Resources.
Coordinate and administer scholarships, including institutional, state, private and Foundation.
Secondary Duties
Contribute to the development, modification and implementation of operational procedures of the office.
Coordinate and review processes for selected agencies, maintain relationships with agency constituencies, award vouchers, coordinate with Finance department and advise students.
Coordinate, monitor eligibility and administer Federal Work Study and College Work Study programs, in conjunction with Finance department and Human Resources.
Coordinate and administer scholarships, including institutional, state, private and Foundation.
Qualifications
Education
Bachelor's Degree required.
Financial Aid Credentialing preferred.
Experience
Minimum two (2) years' customer service experience in a higher education setting or similar environment required.
Demonstrated ability to communicate complex information required.
Evidence of commitment and sensitivity to students from different backgrounds required.
Evidence of strong service skills required.
Three (3) years' experience in a high-volume Financial Aid Office in a multicultural student environment preferred.
Physical/Work Environment: PC, mainframe, FAX, calculator, copier, laser printer, multi-line telephone, video recorder and overhead projector. High traffic office with heavy incoming phone calls, standing at counter for periods of time and minor lifting of boxes up to 20 lbs. Saturday and evening hours required as scheduled.
Pay Pay Grade: 8. Hourly rate beginning at $23.87, based on experience. Competitive starting salaries are dependent on education and experience. College of DuPage offers a generous benefits plan.
Equal Opportunity College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees. We do not discriminate in employment opportunities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans’ status, marital status, disability, military status, or any other status protected by law.
How to Apply To apply, visit the designated application site (no external links in this description).
#J-18808-Ljbffr