Hilton Worldwide, Inc.
Front Desk Agent (Part Time) - DoubleTree by Hilton Hotel San Jose
Hilton Worldwide, Inc., San Jose, California, United States, 95199
Job Description - Front Desk Agent (Part Time) - DoubleTree by Hilton Hotel San Jose (HOT0C05N)
Overview The DoubleTree by Hilton Hotel San Jose is looking for a Front Desk Agent to join the team. This is a perfect opportunity for someone who has a passion for customer service and desire to grow within the hospitality industry. We’re less than five minutes from San Jose International Airport and ten minutes from downtown San Jose. We are proud to be ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list. Here our Team Members love being a part of our award-winning culture that includes a friendly workplace environment, best-in-class benefits package, career growth opportunities, free meal during shift, plus Hilton room discounts for you and your family worldwide through our Go Hilton Travel discount program!
Location Work Locations: DoubleTree San Jose, 2050 Gateway Place, San Jose 95110
Hourly Rate The starting hourly rate for this role is $25.56 and it will increase after a 90-day probation period to $31.95 per hour. This rate is based on applicable and specialized experience and location.
Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or has a bell person accompany them.
Respond to guest inquiries in a timely, friendly, and efficient manner.
Provide driving and/or walking directions to guests to local destinations.
Maintain a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, events, and local attractions.
Assist fellow team members and other departments to maintain positive working relationships.
Provide or obtain accurate information as needed.
Qualifications
Availability to work a flexible schedule that includes nights, weekends, holidays, and overnight shifts if needed.
Ability to effectively communicate in English.
At least one year of customer service experience.
Hotel experience is highly desired.
Experience with OnQ PM System for Front Desk and/or related systems is a plus.
What we are looking for - Hilton Values
Hospitality – delivering exceptional guest experiences.
Integrity – doing the right thing, all the time.
Leadership – leaders in our industry and communities.
Teamwork – team players in everything we do.
Ownership – owning our actions and decisions.
Now – operating with urgency and discipline.
Key Attributes
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our Team Members are at the heart of it all!
Compensation and Benefits Other Compensation: Front Office Upselling Incentive Program – Commission based program based on upsell generated revenue. Revenue is calculated at the time of guest check-out. Upsell revenue can include room type upgrades, early check-in fee, late check-out fees, and late cancellation fees.
#LI-BM1
Job: Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Overview The DoubleTree by Hilton Hotel San Jose is looking for a Front Desk Agent to join the team. This is a perfect opportunity for someone who has a passion for customer service and desire to grow within the hospitality industry. We’re less than five minutes from San Jose International Airport and ten minutes from downtown San Jose. We are proud to be ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list. Here our Team Members love being a part of our award-winning culture that includes a friendly workplace environment, best-in-class benefits package, career growth opportunities, free meal during shift, plus Hilton room discounts for you and your family worldwide through our Go Hilton Travel discount program!
Location Work Locations: DoubleTree San Jose, 2050 Gateway Place, San Jose 95110
Hourly Rate The starting hourly rate for this role is $25.56 and it will increase after a 90-day probation period to $31.95 per hour. This rate is based on applicable and specialized experience and location.
Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or has a bell person accompany them.
Respond to guest inquiries in a timely, friendly, and efficient manner.
Provide driving and/or walking directions to guests to local destinations.
Maintain a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, events, and local attractions.
Assist fellow team members and other departments to maintain positive working relationships.
Provide or obtain accurate information as needed.
Qualifications
Availability to work a flexible schedule that includes nights, weekends, holidays, and overnight shifts if needed.
Ability to effectively communicate in English.
At least one year of customer service experience.
Hotel experience is highly desired.
Experience with OnQ PM System for Front Desk and/or related systems is a plus.
What we are looking for - Hilton Values
Hospitality – delivering exceptional guest experiences.
Integrity – doing the right thing, all the time.
Leadership – leaders in our industry and communities.
Teamwork – team players in everything we do.
Ownership – owning our actions and decisions.
Now – operating with urgency and discipline.
Key Attributes
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our Team Members are at the heart of it all!
Compensation and Benefits Other Compensation: Front Office Upselling Incentive Program – Commission based program based on upsell generated revenue. Revenue is calculated at the time of guest check-out. Upsell revenue can include room type upgrades, early check-in fee, late check-out fees, and late cancellation fees.
#LI-BM1
Job: Guest Services, Operations, and Front Office
#J-18808-Ljbffr