WizeHire, Inc
Overview
Front Desk Manager
Reports to: General Manager
The Front Desk Manager oversees all aspects of the front office, including guest check-in/check-out, reservations, and team leadership. This role requires a balance of operational expertise and a guest-first mindset, ensuring every interaction reflects the warmth, attentiveness, and professionalism of a luxury boutique hotel. The Front Desk Manager will also collaborate closely with the Concierge Manager to build detailed guest profiles and create surprise-and-delight experiences that elevate every guest's stay.
Benefits
Base salary with performance-based bonus opportunities.
Health, dental, and vision benefits.
SIMPLE IRA with company match.
Paid time off and hotel discounts.
Professional growth and development in a boutique luxury setting.
The opportunity to lead and inspire a guest services team at one of Saratoga's most distinctive hotels.
Responsibilities Guest Experience
Serve as the primary ambassador of the hotel’s brand and service philosophy.
Anticipate and fulfill guest needs, ensuring a seamless and personalized stay.
Resolve guest concerns and service issues with professionalism, empathy, and efficiency.
Collaborate with the Concierge Manager to build guest profiles, capture preferences, and curate personalized touches throughout the guest journey.
Front Office Operations
Supervise daily front desk operations, including check-ins, check-outs, room assignments, and billing.
Oversee and manage the hotel’s reservation system, ensuring accuracy in bookings, confirmations, and pre-arrival communication.
Monitor room availability and work with housekeeping and maintenance to ensure readiness and smooth turnover.
Uphold service standards that reflect luxury-level hospitality.
Ensure compliance with all hotel policies, safety procedures, and industry regulations.
Leadership & Team Development
Recruit, train, schedule, and mentor front desk associates and night auditors.
Lead by example with a hands-on, visible presence at the front desk.
Conduct regular team meetings, coaching sessions, and performance evaluations.
Foster a culture of hospitality, teamwork, and continuous improvement.
Assist in developing and managing the front office budget.
Monitor and reconcile daily transactions, deposits, and reporting.
Track and improve key performance indicators (guest satisfaction, efficiency, upselling success).
Support revenue goals by promoting hotel amenities, upgrades, and packages.
Work closely with the Concierge Manager to ensure a seamless guest journey and to align on surprise-and-delight strategies.
Partner with housekeeping, food & beverage, and sales teams to deliver consistent service across departments.
Provide feedback to leadership on guest preferences, booking trends, and opportunities to enhance offerings.
Qualifications
3–5 years of front office or guest services experience in luxury hotels, resorts, or upscale boutique properties.
Minimum 1–2 years of leadership experience in a hospitality setting.
Proficiency in property management systems (PMS) and reservations software.
Strong leadership, communication, and organizational skills.
Hands-on, service-driven, and detail-oriented.
Ability to work flexible hours, including evenings, weekends, and holidays.
Familiarity with local attractions, dining, and cultural offerings is a plus.
Compensation $55,000 - $60,000 yearly
About Saratoga Arms Hotel The Saratoga Arms Hotel is a luxury boutique hotel that gives guests a quiet, relaxing, and restorative vacation experience. We make sure our guests have an excellent stay in Saratoga Springs, providing sumptuous rooms, high-end amenities, friendly service, and a farm-to-table food experience for breakfast and evening cocktails. We spoil our guests with unparalleled advice about and access to all that Saratoga Springs has to offer: fabulous restaurants, historic sites, performing arts venues, and the famed Saratoga Race Course.
#J-18808-Ljbffr
Reports to: General Manager
The Front Desk Manager oversees all aspects of the front office, including guest check-in/check-out, reservations, and team leadership. This role requires a balance of operational expertise and a guest-first mindset, ensuring every interaction reflects the warmth, attentiveness, and professionalism of a luxury boutique hotel. The Front Desk Manager will also collaborate closely with the Concierge Manager to build detailed guest profiles and create surprise-and-delight experiences that elevate every guest's stay.
Benefits
Base salary with performance-based bonus opportunities.
Health, dental, and vision benefits.
SIMPLE IRA with company match.
Paid time off and hotel discounts.
Professional growth and development in a boutique luxury setting.
The opportunity to lead and inspire a guest services team at one of Saratoga's most distinctive hotels.
Responsibilities Guest Experience
Serve as the primary ambassador of the hotel’s brand and service philosophy.
Anticipate and fulfill guest needs, ensuring a seamless and personalized stay.
Resolve guest concerns and service issues with professionalism, empathy, and efficiency.
Collaborate with the Concierge Manager to build guest profiles, capture preferences, and curate personalized touches throughout the guest journey.
Front Office Operations
Supervise daily front desk operations, including check-ins, check-outs, room assignments, and billing.
Oversee and manage the hotel’s reservation system, ensuring accuracy in bookings, confirmations, and pre-arrival communication.
Monitor room availability and work with housekeeping and maintenance to ensure readiness and smooth turnover.
Uphold service standards that reflect luxury-level hospitality.
Ensure compliance with all hotel policies, safety procedures, and industry regulations.
Leadership & Team Development
Recruit, train, schedule, and mentor front desk associates and night auditors.
Lead by example with a hands-on, visible presence at the front desk.
Conduct regular team meetings, coaching sessions, and performance evaluations.
Foster a culture of hospitality, teamwork, and continuous improvement.
Assist in developing and managing the front office budget.
Monitor and reconcile daily transactions, deposits, and reporting.
Track and improve key performance indicators (guest satisfaction, efficiency, upselling success).
Support revenue goals by promoting hotel amenities, upgrades, and packages.
Work closely with the Concierge Manager to ensure a seamless guest journey and to align on surprise-and-delight strategies.
Partner with housekeeping, food & beverage, and sales teams to deliver consistent service across departments.
Provide feedback to leadership on guest preferences, booking trends, and opportunities to enhance offerings.
Qualifications
3–5 years of front office or guest services experience in luxury hotels, resorts, or upscale boutique properties.
Minimum 1–2 years of leadership experience in a hospitality setting.
Proficiency in property management systems (PMS) and reservations software.
Strong leadership, communication, and organizational skills.
Hands-on, service-driven, and detail-oriented.
Ability to work flexible hours, including evenings, weekends, and holidays.
Familiarity with local attractions, dining, and cultural offerings is a plus.
Compensation $55,000 - $60,000 yearly
About Saratoga Arms Hotel The Saratoga Arms Hotel is a luxury boutique hotel that gives guests a quiet, relaxing, and restorative vacation experience. We make sure our guests have an excellent stay in Saratoga Springs, providing sumptuous rooms, high-end amenities, friendly service, and a farm-to-table food experience for breakfast and evening cocktails. We spoil our guests with unparalleled advice about and access to all that Saratoga Springs has to offer: fabulous restaurants, historic sites, performing arts venues, and the famed Saratoga Race Course.
#J-18808-Ljbffr