Inside Higher Ed
Overview
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Desktop Support Specialist
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Inside Higher Ed . Job details and description for the
Desktop Support Specialist
role at
Inside Higher Ed . Job details
Job No:
537465 Work Type:
Full Time Location:
Main Campus (Gainesville, FL) Categories:
Information Technology, Veteran's Preference Eligible Department:
14200200 - IT-AT TECHNOLOGY SUPPORT SERVI Classification
Classification Title:
End User Computing Spec I Classification Minimum Requirements:
Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s). Job Description
UF Information Technology (UFIT) is currently seeking an entry-level Desktop Support Specialist to join Academic Technology, a unit within UFIT. The UFIT Help Desk is a fully staffed call center that provides IT support to the entire campus. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida's innovative and inspirational community. Key Responsibilities and Characteristics
Assists end users with getting set up on supported equipment and software Assist with inventory Familiarizing end-users with how to use the equipment and software Assists end users with resolving software issues pertaining to supported software Installs and moves computers, printers, and other end-user technology devices, including installing designated system images and application software Troubleshoots and resolves entry-level problems and provides entry-level maintenance for computers, printers, and other end-user technology devices About UF Information Technology
Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/. About the University of Florida
One of America's all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida's West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF's large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville. Benefits
Exceptional Benefits UF provides various leave programs based on an employee's salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package. Salary
Expected Salary:
$19.23/hr - $21.63/hr; commensurate based on education and experience Qualifications
Required Qualifications:
Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s). Preferred
The ideal candidate will possess the following education, experience, and skills: Knowledge of various current OS environments Experience providing direct customer support Troubleshooting basic hardware and software, operating systems and utilities, and Internet client/server software Knowledge of Microsoft Office Suite, Adobe Suite, G Suite, Dropbox, and other software used across campus Special Instructions To Applicants
Work visa sponsorship is not available for this position. Florida Driver's License required at the time of hire. Level 2 Criminal Background Screening is required. Application materials
Applicants are required to submit the following with their application: Cover Letter, Resume, List of professional references with contact information (Minimum of 3 with one from a previous or current supervisor). The application must be submitted by 11:55 p.m. (E.T.) of the posting end date. Additional information
Our Commitment: The University of Florida is an Equal Employment Opportunity Employer. Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF. Posted by the recruitment advertising agency. Copyright ©2025 Jobelephant.com Inc. All rights reserved. Status/metadata
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Online Audio and Video Media Note: Referrals increase your chances of interviewing at Inside Higher Ed by 2x Sign in to set job alerts for “Desktop Support Specialist” roles.
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Join to apply for the
Desktop Support Specialist
role at
Inside Higher Ed . Job details and description for the
Desktop Support Specialist
role at
Inside Higher Ed . Job details
Job No:
537465 Work Type:
Full Time Location:
Main Campus (Gainesville, FL) Categories:
Information Technology, Veteran's Preference Eligible Department:
14200200 - IT-AT TECHNOLOGY SUPPORT SERVI Classification
Classification Title:
End User Computing Spec I Classification Minimum Requirements:
Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s). Job Description
UF Information Technology (UFIT) is currently seeking an entry-level Desktop Support Specialist to join Academic Technology, a unit within UFIT. The UFIT Help Desk is a fully staffed call center that provides IT support to the entire campus. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida's innovative and inspirational community. Key Responsibilities and Characteristics
Assists end users with getting set up on supported equipment and software Assist with inventory Familiarizing end-users with how to use the equipment and software Assists end users with resolving software issues pertaining to supported software Installs and moves computers, printers, and other end-user technology devices, including installing designated system images and application software Troubleshoots and resolves entry-level problems and provides entry-level maintenance for computers, printers, and other end-user technology devices About UF Information Technology
Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/. About the University of Florida
One of America's all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida's West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF's large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville. Benefits
Exceptional Benefits UF provides various leave programs based on an employee's salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package. Salary
Expected Salary:
$19.23/hr - $21.63/hr; commensurate based on education and experience Qualifications
Required Qualifications:
Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s). Preferred
The ideal candidate will possess the following education, experience, and skills: Knowledge of various current OS environments Experience providing direct customer support Troubleshooting basic hardware and software, operating systems and utilities, and Internet client/server software Knowledge of Microsoft Office Suite, Adobe Suite, G Suite, Dropbox, and other software used across campus Special Instructions To Applicants
Work visa sponsorship is not available for this position. Florida Driver's License required at the time of hire. Level 2 Criminal Background Screening is required. Application materials
Applicants are required to submit the following with their application: Cover Letter, Resume, List of professional references with contact information (Minimum of 3 with one from a previous or current supervisor). The application must be submitted by 11:55 p.m. (E.T.) of the posting end date. Additional information
Our Commitment: The University of Florida is an Equal Employment Opportunity Employer. Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF. Posted by the recruitment advertising agency. Copyright ©2025 Jobelephant.com Inc. All rights reserved. Status/metadata
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Online Audio and Video Media Note: Referrals increase your chances of interviewing at Inside Higher Ed by 2x Sign in to set job alerts for “Desktop Support Specialist” roles.
#J-18808-Ljbffr