Confidential
Overview
We are a
high-performing IT services organization
that delivers
white-glove desktop and infrastructure support
to end users across dynamic and fast-paced environments. Our team is known for
exceptional responsiveness, deep technical expertise, and a commitment to delivering an outstanding user experience . We are seeking a
Desktop Support Engineer
to join our growing team. In this role, you will
support end users across Microsoft, Azure, and O365 environments , handling Level 1 and Level 2 incidents. Depending on business needs, you may work
dedicated to a single high-profile client
or
provide multi-client coverage
on-site. This is a
client-facing, hands-on position
where you’ll troubleshoot issues, resolve incidents, and contribute to an exceptional support experience for both everyday users and VIP executives. COMPENSATION: $55,000 to $60,000.
What You’ll Do
Resolve Level 1 and Level 2 support tickets, including: Microsoft 365 services (Outlook, Teams, SharePoint) Windows 10/11 desktop issues, application crashes, and connectivity problems Remote access (VPN, Citrix, Terminal Services) and client/server connectivity VIP user incidents, file restores, and networked printer troubleshooting Network and WiFi desktop-level issues Perform
basic system maintenance , patching, and version upgrades Manage
Active Directory
tasks: user creation/removal, password resets, and GPO application Utilize
RMM and MDM tools
for remote troubleshooting and endpoint management Coordinate with third-party vendors for
hardware support and warranty service Document all work thoroughly in the ticketing system
Who You Are
A
strong communicator
who can translate technical solutions into clear language for end users Proactive, customer-focused, and responsive , with a commitment to service excellence Experienced in desktop support (3+ years) with
hands-on expertise in : Microsoft 365 (Outlook, SharePoint, Teams) Windows 10/11 and Windows Server environments Active Directory, Group Policy, and user account management VPN setup and troubleshooting File system permissions, network shares, and basic backup/restoration Desktop, laptop, and basic network troubleshooting Familiar with
multi-factor authentication (MFA)
and
email security basics
Bonus Points For
Previous experience at a
Managed Services Provider (MSP) Exposure to
Microsoft Azure user and access management Experience with
VMware or virtual desktop infrastructure (VDI)
Why Work With Us
Meaningful client impact
– Deliver high-quality IT support that keeps organizations running smoothly Professional growth
– Access mentorship, certifications, and a path for career advancement Dynamic environment
– Gain experience in diverse client infrastructures, from desktops to cloud Supportive team culture
– Join a collaborative environment focused on excellence and continuous improvement Competitive package
– Receive a strong salary, benefits, and clear growth opportunities
#J-18808-Ljbffr
We are a
high-performing IT services organization
that delivers
white-glove desktop and infrastructure support
to end users across dynamic and fast-paced environments. Our team is known for
exceptional responsiveness, deep technical expertise, and a commitment to delivering an outstanding user experience . We are seeking a
Desktop Support Engineer
to join our growing team. In this role, you will
support end users across Microsoft, Azure, and O365 environments , handling Level 1 and Level 2 incidents. Depending on business needs, you may work
dedicated to a single high-profile client
or
provide multi-client coverage
on-site. This is a
client-facing, hands-on position
where you’ll troubleshoot issues, resolve incidents, and contribute to an exceptional support experience for both everyday users and VIP executives. COMPENSATION: $55,000 to $60,000.
What You’ll Do
Resolve Level 1 and Level 2 support tickets, including: Microsoft 365 services (Outlook, Teams, SharePoint) Windows 10/11 desktop issues, application crashes, and connectivity problems Remote access (VPN, Citrix, Terminal Services) and client/server connectivity VIP user incidents, file restores, and networked printer troubleshooting Network and WiFi desktop-level issues Perform
basic system maintenance , patching, and version upgrades Manage
Active Directory
tasks: user creation/removal, password resets, and GPO application Utilize
RMM and MDM tools
for remote troubleshooting and endpoint management Coordinate with third-party vendors for
hardware support and warranty service Document all work thoroughly in the ticketing system
Who You Are
A
strong communicator
who can translate technical solutions into clear language for end users Proactive, customer-focused, and responsive , with a commitment to service excellence Experienced in desktop support (3+ years) with
hands-on expertise in : Microsoft 365 (Outlook, SharePoint, Teams) Windows 10/11 and Windows Server environments Active Directory, Group Policy, and user account management VPN setup and troubleshooting File system permissions, network shares, and basic backup/restoration Desktop, laptop, and basic network troubleshooting Familiar with
multi-factor authentication (MFA)
and
email security basics
Bonus Points For
Previous experience at a
Managed Services Provider (MSP) Exposure to
Microsoft Azure user and access management Experience with
VMware or virtual desktop infrastructure (VDI)
Why Work With Us
Meaningful client impact
– Deliver high-quality IT support that keeps organizations running smoothly Professional growth
– Access mentorship, certifications, and a path for career advancement Dynamic environment
– Gain experience in diverse client infrastructures, from desktops to cloud Supportive team culture
– Join a collaborative environment focused on excellence and continuous improvement Competitive package
– Receive a strong salary, benefits, and clear growth opportunities
#J-18808-Ljbffr