Texas Workforce Commission
Overview
The West Texas Tele-Center of the Texas Workforce Commission (TWC) is hiring Investigator I positions to handle unemployment claim eligibility determinations. The role is located at 1359 Lomaland Dr, El Paso, Texas. TWC is the front line in supporting individuals navigating the UI benefit claim filing and eligibility process. The mission of TWC is to promote and support a workforce system that creates value and offers employers, individuals, and communities the opportunity to achieve and sustain economic prosperity. Responsibilities
Review and determine eligibility for unemployment benefits, including liability of employers for reimbursement Interview claimants and employers to gather facts on claims being investigated and enter fact‑finding statements Review requests from claimants for additional wages and deletions of wages Document reason for accepting one set of facts over another in the determination’s rationale Provide information on unemployment insurance claims provisions, processes, and requirements to claimants and employers Check wage data for unreported earnings and investigate improper payments when needed Provide information about the appeal process to claimants, as applicable Perform other duties as assigned Qualifications
Six months of full‑time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling; or instruction, demonstration, and interpretation of policies in a public or private enterprise Relevant academic credits may be applied toward experience qualifications for this position Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications What You Will Be Expected To Do
The Investigator I performs entry‑level to routine investigative work under moderate supervision, with limited latitude for the use of initiative and independent judgment. Physical Requirements
Lift and carry up to 15 pounds of job‑related materials Up to 25% travel within the state of Texas Benefits
A Family Friendly Certified Workplace Competitive starting salary: $3,311.14–$3,470.12/month Defined Retirement Benefit Plan Optional 401(k) and 457 accounts Medical Insurance Paid time off, including vacation, sick, and family care leave Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits Additional Information
This is a full‑time position that works 40 hours a week, generally Monday through Friday from 8:00 AM–5:00 PM local time, with possible alternative hours. The position is security sensitive and requires a criminal background investigation. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.
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The West Texas Tele-Center of the Texas Workforce Commission (TWC) is hiring Investigator I positions to handle unemployment claim eligibility determinations. The role is located at 1359 Lomaland Dr, El Paso, Texas. TWC is the front line in supporting individuals navigating the UI benefit claim filing and eligibility process. The mission of TWC is to promote and support a workforce system that creates value and offers employers, individuals, and communities the opportunity to achieve and sustain economic prosperity. Responsibilities
Review and determine eligibility for unemployment benefits, including liability of employers for reimbursement Interview claimants and employers to gather facts on claims being investigated and enter fact‑finding statements Review requests from claimants for additional wages and deletions of wages Document reason for accepting one set of facts over another in the determination’s rationale Provide information on unemployment insurance claims provisions, processes, and requirements to claimants and employers Check wage data for unreported earnings and investigate improper payments when needed Provide information about the appeal process to claimants, as applicable Perform other duties as assigned Qualifications
Six months of full‑time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling; or instruction, demonstration, and interpretation of policies in a public or private enterprise Relevant academic credits may be applied toward experience qualifications for this position Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications What You Will Be Expected To Do
The Investigator I performs entry‑level to routine investigative work under moderate supervision, with limited latitude for the use of initiative and independent judgment. Physical Requirements
Lift and carry up to 15 pounds of job‑related materials Up to 25% travel within the state of Texas Benefits
A Family Friendly Certified Workplace Competitive starting salary: $3,311.14–$3,470.12/month Defined Retirement Benefit Plan Optional 401(k) and 457 accounts Medical Insurance Paid time off, including vacation, sick, and family care leave Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits Additional Information
This is a full‑time position that works 40 hours a week, generally Monday through Friday from 8:00 AM–5:00 PM local time, with possible alternative hours. The position is security sensitive and requires a criminal background investigation. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.
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