Recruit Express
(URGENT) IT Support Engineer #ISW (Tampines/ Changi Business Park)
Recruit Express, Orchard, Nebraska, United States, 68764
Key Responsibilities
Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
Provide technical assistance for operating systems, applications, and other software tools.
Hardware and Software Installation
Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
Install and configure operating systems, software applications, and updates.
Set up and configure network printers and other peripherals.
System Maintenance and Monitoring
Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
Manage user accounts, permissions, and access levels as per company policies.
Documentation and Reporting
Maintain accurate records of hardware inventory, software licenses, and configurations.
Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
Generate reports on system performance, incidents, and resolutions for management review.
Collaboration and Training
Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.
Any other ad hoc duties assigned by the supervisors.
Qualifications and Skills
Nitec / Diploma Information Technology, or related field (or equivalent work experience).
Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
Familiarity with hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.
Interested applicants, please email your resume to Surin Su Sandar Win
Email: surin@recruitexpress.com.sg
CEI Reg No: R23117721
EA Licence No: 99C4599
Recruit Express Pte Ltd
#J-18808-Ljbffr
Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
Provide technical assistance for operating systems, applications, and other software tools.
Hardware and Software Installation
Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
Install and configure operating systems, software applications, and updates.
Set up and configure network printers and other peripherals.
System Maintenance and Monitoring
Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
Manage user accounts, permissions, and access levels as per company policies.
Documentation and Reporting
Maintain accurate records of hardware inventory, software licenses, and configurations.
Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
Generate reports on system performance, incidents, and resolutions for management review.
Collaboration and Training
Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.
Any other ad hoc duties assigned by the supervisors.
Qualifications and Skills
Nitec / Diploma Information Technology, or related field (or equivalent work experience).
Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
Familiarity with hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.
Interested applicants, please email your resume to Surin Su Sandar Win
Email: surin@recruitexpress.com.sg
CEI Reg No: R23117721
EA Licence No: 99C4599
Recruit Express Pte Ltd
#J-18808-Ljbffr