TEKsystems
Overview
Join a fast-paced, enterprise-level IT support team in Austin! We\'re seeking a mid-level Service Desk Analyst with strong customer service and technical troubleshooting skills to support internal users via phone and chat. Responsibilities
Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and applications Resolve issues via phone, chat, and remote tools Support Windows 10/11, Office 365, VPN, Citrix, and MDM platforms Use ticketing systems and knowledge base articles to resolve incidents Maintain high performance in a metric-driven environment Qualifications
2-3 years of helpdesk experience in a corporate/enterprise setting Experience with Windows 10/11, Office 365, and remote support tools Prior experience handling phone and chat support (2-3 concurrent chats) Familiarity with ITSM platforms (ServiceNow, Remedy, Cherwell) Ability to type 40+ WPM and multitask effectively Strong communication and customer service skills Role Details
Location: Austin, TX (Hybrid: 3 days onsite, 2 days remote after 90 days) Schedule: Monday-Friday, 7:00 AM-3:30 PM Type: Contract (18 months, with potential for early conversion) Approximate Start Date: November 9, 2025 Pre-Employment Requirement: Fingerprinting background check and drug screening Pay & Benefits
Pay Range: $20-$23.25/hr (flexible based on experience). The listing also notes a pay range of $20.00-$24.00/hr and benefits eligibility. Eligible benefits may include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation benefits, PTO/vacation/sick leave, and more. Eligibility varies by role and length of employment. Work Environment
Monthly performance reviews and career growth potential Hybrid work model after 90 days of meeting performance metrics One of the largest financial institutions; exposure to over 1,500 applications and cutting-edge technologies Application Deadline
This position is anticipated to close on Oct 20, 2025. About TEKsystems
We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company. Equal Opportunity
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Join a fast-paced, enterprise-level IT support team in Austin! We\'re seeking a mid-level Service Desk Analyst with strong customer service and technical troubleshooting skills to support internal users via phone and chat. Responsibilities
Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and applications Resolve issues via phone, chat, and remote tools Support Windows 10/11, Office 365, VPN, Citrix, and MDM platforms Use ticketing systems and knowledge base articles to resolve incidents Maintain high performance in a metric-driven environment Qualifications
2-3 years of helpdesk experience in a corporate/enterprise setting Experience with Windows 10/11, Office 365, and remote support tools Prior experience handling phone and chat support (2-3 concurrent chats) Familiarity with ITSM platforms (ServiceNow, Remedy, Cherwell) Ability to type 40+ WPM and multitask effectively Strong communication and customer service skills Role Details
Location: Austin, TX (Hybrid: 3 days onsite, 2 days remote after 90 days) Schedule: Monday-Friday, 7:00 AM-3:30 PM Type: Contract (18 months, with potential for early conversion) Approximate Start Date: November 9, 2025 Pre-Employment Requirement: Fingerprinting background check and drug screening Pay & Benefits
Pay Range: $20-$23.25/hr (flexible based on experience). The listing also notes a pay range of $20.00-$24.00/hr and benefits eligibility. Eligible benefits may include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation benefits, PTO/vacation/sick leave, and more. Eligibility varies by role and length of employment. Work Environment
Monthly performance reviews and career growth potential Hybrid work model after 90 days of meeting performance metrics One of the largest financial institutions; exposure to over 1,500 applications and cutting-edge technologies Application Deadline
This position is anticipated to close on Oct 20, 2025. About TEKsystems
We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company. Equal Opportunity
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr