Jobs via Dice
Desktop Support Technician
The Desktop Support Technician provides on-site technical support for hardware, software, and network-related issues. This role is essential in ensuring minimal disruption to business operations by efficiently troubleshooting and resolving IT problems. The technician acts as a key liaison between the IT department and end users, delivering exceptional customer service and technical expertise.
Key Responsibilities
Respond promptly to service requests and incidents via phone, email, or in person.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, and peripherals.
Install, configure, and upgrade hardware and software in accordance with company standards.
Assist users with application, operating system, and network connectivity issues.
Document support activities and resolutions in the ticketing system.
Collaborate with IT teams on escalated issues and project implementations.
Educate users on IT policies, procedures, and best practices.
Maintain IT asset inventory and ensure compliance with security protocols.
Qualifications
High school diploma or equivalent required; associate or bachelor's degree in IT or related field preferred.
1-3 years of experience in desktop support or IT helpdesk roles.
Proficiency in Windows and macOS, Microsoft Office Suite, and common IT hardware.
Strong problem-solving skills and ability to work independently.
Excellent communication and interpersonal skills.
Customer-focused with strong attention to detail.
Certifications such as CompTIA A+ or Microsoft Certified Professional are a plus.
Physical & Work Environment Requirements
Ability to lift and move equipment up to 25 lbs.
May require walking between offices and accessing equipment in tight spaces.
Standard business hours; occasional after-hours support may be required.
Required Skills
Windows 10, Active Directory, Office 365, Outlook
Desktop and hardware support, imaging, deployment, SCCM
Printer and peripheral troubleshooting
Remote support tools (e.g., Bomgar, RDP)
ServiceNow or similar ticketing systems
Virtual meeting tools (preferably Microsoft Teams)
Mobile device support (iOS/Android)
Asset management and inventory tracking
Strong customer service and communication skills
Preferred Experience
3-5 years of desktop support in a corporate environment
Experience with OneDrive and Microsoft 365 collaboration tools
Familiarity with Mac support and cross-platform environments
Adaptive, flexible, and able to prioritize in a fast-paced setting
Pay and Benefits Pay range: $23.00 - $25.00/hr.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Waukegan, IL.
Application Deadline This position is anticipated to close on Oct 29, 2025.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Key Responsibilities
Respond promptly to service requests and incidents via phone, email, or in person.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, and peripherals.
Install, configure, and upgrade hardware and software in accordance with company standards.
Assist users with application, operating system, and network connectivity issues.
Document support activities and resolutions in the ticketing system.
Collaborate with IT teams on escalated issues and project implementations.
Educate users on IT policies, procedures, and best practices.
Maintain IT asset inventory and ensure compliance with security protocols.
Qualifications
High school diploma or equivalent required; associate or bachelor's degree in IT or related field preferred.
1-3 years of experience in desktop support or IT helpdesk roles.
Proficiency in Windows and macOS, Microsoft Office Suite, and common IT hardware.
Strong problem-solving skills and ability to work independently.
Excellent communication and interpersonal skills.
Customer-focused with strong attention to detail.
Certifications such as CompTIA A+ or Microsoft Certified Professional are a plus.
Physical & Work Environment Requirements
Ability to lift and move equipment up to 25 lbs.
May require walking between offices and accessing equipment in tight spaces.
Standard business hours; occasional after-hours support may be required.
Required Skills
Windows 10, Active Directory, Office 365, Outlook
Desktop and hardware support, imaging, deployment, SCCM
Printer and peripheral troubleshooting
Remote support tools (e.g., Bomgar, RDP)
ServiceNow or similar ticketing systems
Virtual meeting tools (preferably Microsoft Teams)
Mobile device support (iOS/Android)
Asset management and inventory tracking
Strong customer service and communication skills
Preferred Experience
3-5 years of desktop support in a corporate environment
Experience with OneDrive and Microsoft 365 collaboration tools
Familiarity with Mac support and cross-platform environments
Adaptive, flexible, and able to prioritize in a fast-paced setting
Pay and Benefits Pay range: $23.00 - $25.00/hr.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Fully onsite position in Waukegan, IL.
Application Deadline This position is anticipated to close on Oct 29, 2025.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr