TEKsystems
Overview
The Desktop Support Technician is responsible for providing on-site technical support to end users for hardware, software, and network-related issues. This role involves troubleshooting, diagnosing, and resolving IT problems efficiently to ensure minimal disruption to business operations. The Desktop Support Technician serves as a key point of contact between the IT department and employees, delivering high-quality customer service and technical expertise. Responsibilities
Respond promptly to service requests and incidents via phone, email, or in person. Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment. Install, configure, and upgrade hardware and software according to standards. Assist users with application problems, operating systems, and network connectivity. Document all support activities, solutions, and updates in the ticketing system. Collaborate with other IT staff for escalated issues and project implementation. Provide guidance and training to users on IT policies, procedures, and best practices. Maintain inventory of IT assets and ensure compliance with security protocols. Qualifications
High school diploma or equivalent; associate or bachelor's degree in information technology or related field preferred. 1-3 years of experience in technical support or IT helpdesk roles. Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common IT hardware. Strong problem-solving skills and ability to work independently. Excellent interpersonal and communication skills. Customer service-oriented attitude with attention to detail. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Experience Level: Intermediate Level. Additional Qualifications: 3-5 years of Desktop Support experience in a corporate environment; broad knowledge of Windows OS, Active Directory, Microsoft Office 365, OneDrive; experience using remote desktop tools like Bomgar/RDP; experience supporting virtual meeting tools (preferably MS Teams); experience with Service Now ticketing system; strong customer service orientation; adaptability and strong problem-solving skills; effective written and verbal communication. Physical and Work Environment
Ability to lift and move computers, monitors, and other equipment up to 25 lbs. Work may require walking between offices, kneeling, or crouching to access equipment. Standard business hours. Pay, Benefits, and Work Location
Pay range: $23.00 - $25.00/hr. Benefits eligibility and details vary by classification and length of employment; benefits may include medical, dental & vision, life insurance, disability, 401(k), HSA, transportation benefits, PTO, and more, subject to plan terms. Work location: This is a fully onsite position in Waukegan, IL. Application Deadline: This position is anticipated to close on Oct 15, 2025. About TEKsystems:
We are a partner in transformation, with a global team and broad capabilities. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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The Desktop Support Technician is responsible for providing on-site technical support to end users for hardware, software, and network-related issues. This role involves troubleshooting, diagnosing, and resolving IT problems efficiently to ensure minimal disruption to business operations. The Desktop Support Technician serves as a key point of contact between the IT department and employees, delivering high-quality customer service and technical expertise. Responsibilities
Respond promptly to service requests and incidents via phone, email, or in person. Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment. Install, configure, and upgrade hardware and software according to standards. Assist users with application problems, operating systems, and network connectivity. Document all support activities, solutions, and updates in the ticketing system. Collaborate with other IT staff for escalated issues and project implementation. Provide guidance and training to users on IT policies, procedures, and best practices. Maintain inventory of IT assets and ensure compliance with security protocols. Qualifications
High school diploma or equivalent; associate or bachelor's degree in information technology or related field preferred. 1-3 years of experience in technical support or IT helpdesk roles. Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common IT hardware. Strong problem-solving skills and ability to work independently. Excellent interpersonal and communication skills. Customer service-oriented attitude with attention to detail. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Experience Level: Intermediate Level. Additional Qualifications: 3-5 years of Desktop Support experience in a corporate environment; broad knowledge of Windows OS, Active Directory, Microsoft Office 365, OneDrive; experience using remote desktop tools like Bomgar/RDP; experience supporting virtual meeting tools (preferably MS Teams); experience with Service Now ticketing system; strong customer service orientation; adaptability and strong problem-solving skills; effective written and verbal communication. Physical and Work Environment
Ability to lift and move computers, monitors, and other equipment up to 25 lbs. Work may require walking between offices, kneeling, or crouching to access equipment. Standard business hours. Pay, Benefits, and Work Location
Pay range: $23.00 - $25.00/hr. Benefits eligibility and details vary by classification and length of employment; benefits may include medical, dental & vision, life insurance, disability, 401(k), HSA, transportation benefits, PTO, and more, subject to plan terms. Work location: This is a fully onsite position in Waukegan, IL. Application Deadline: This position is anticipated to close on Oct 15, 2025. About TEKsystems:
We are a partner in transformation, with a global team and broad capabilities. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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