Expedite Technology Solutions LLC
Purpose
To assist in daily tasks of the IT Department. Mainly store handheld devices.
Location and Work Hours
Must be located in greater NY/NJ area, travel to customer HQ on 5th Ave NYC for in-person meetings weekly. Will need to support Pacific/West Coast hours virtually on some days. Must be able to come into office Mon‑Thu 9AM‑6PM and Fridays work virtually covering West Coast stores 11AM‑8PM.
Language
Must read, write, speak Spanish in addition to English. Communicate with IT team in Spanish and read documents mostly in Spanish.
Technical Skills
Proficiency in hardware, software, and networking. Device Lifecycle: CMDB and Remedy Asset Manager. Power BI. Knowledge of common software applications (MS Office, Google Workspace).
Key Responsibilities
Assets management: configuration of store handheld devices (PDAs, iPods, iPads, etc.) Reception and evaluation of inbound packages. Maintain inventory status updated (CMDB). Maintain a healthy stock of repaired devices by processing RMAs timely. Provide technical support to our stores (in person, over phone or MS Teams). Walk store staff through steps to help resolve technical problems. Responding in a timely manner to incidents and requests mainly for handheld devices. Prioritize and manage many open cases at one time.
Experience and Qualifications
Previous experience in IT Support Helpdesk (preferred but not required). Experience with Microsoft OS W10 and MS Office 365 Suite (preferred but not required). Experience with iOS and Android.
Skills and Attitudes
IT knowledge. Able to work autonomously with high initiative. Fluent in English (knowledge of Spanish is a plus). Good communication and interpersonal skills. Highly organized and prioritization skills. Ability to work in a fast‑paced environment under pressure. Strong customer service ethos. Excellent organizational skills.
Other
Must have their own laptop/desktop.
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To assist in daily tasks of the IT Department. Mainly store handheld devices.
Location and Work Hours
Must be located in greater NY/NJ area, travel to customer HQ on 5th Ave NYC for in-person meetings weekly. Will need to support Pacific/West Coast hours virtually on some days. Must be able to come into office Mon‑Thu 9AM‑6PM and Fridays work virtually covering West Coast stores 11AM‑8PM.
Language
Must read, write, speak Spanish in addition to English. Communicate with IT team in Spanish and read documents mostly in Spanish.
Technical Skills
Proficiency in hardware, software, and networking. Device Lifecycle: CMDB and Remedy Asset Manager. Power BI. Knowledge of common software applications (MS Office, Google Workspace).
Key Responsibilities
Assets management: configuration of store handheld devices (PDAs, iPods, iPads, etc.) Reception and evaluation of inbound packages. Maintain inventory status updated (CMDB). Maintain a healthy stock of repaired devices by processing RMAs timely. Provide technical support to our stores (in person, over phone or MS Teams). Walk store staff through steps to help resolve technical problems. Responding in a timely manner to incidents and requests mainly for handheld devices. Prioritize and manage many open cases at one time.
Experience and Qualifications
Previous experience in IT Support Helpdesk (preferred but not required). Experience with Microsoft OS W10 and MS Office 365 Suite (preferred but not required). Experience with iOS and Android.
Skills and Attitudes
IT knowledge. Able to work autonomously with high initiative. Fluent in English (knowledge of Spanish is a plus). Good communication and interpersonal skills. Highly organized and prioritization skills. Ability to work in a fast‑paced environment under pressure. Strong customer service ethos. Excellent organizational skills.
Other
Must have their own laptop/desktop.
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