Cartier
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Sales Associate - Atlanta
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Cartier
Sales Associate – Cartier | Atlanta, GA – Reports to: Sales Experience Manager
Overview As an Ambassador of the Maison, you achieve and exceed sales targets as directed by management and proactively develop your client portfolio. You ensure a unique client experience throughout all touch points and participate in the daily boutique operations.
Key Responsibilities
Sales Achievement: Consistently achieve and/or exceed the monthly sales target, as directed by management.
Provide outstanding customer service by greeting and acknowledging every customer, maintaining high standards, product knowledge, and all components of Customer Service before, during and after sales.
Support after-sales clients if a Cartier after-sales area/staff is not available; adapt approach to client needs and motivations; negotiate and handle objections with ease.
Assist and support after-sales clients in line with Maison values; act as a referent and provide recommendations that enhance the client experience.
Remain current on industry news and competitors; cultivate and manage client relationships to drive loyalty and repeat business.
Client Relationship Management
Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives; partner with Management to develop plans for clients and prospects.
Capture client data accurately for follow-up and relationship building using available tools; resolve issues/concerns and escalate as needed.
Support events and networking in-store and offsite, in collaboration with Management.
Daily Boutique Operations
Understand and comply with security and operational policies for the Group, Maison and boutique.
Assist with daily set-up and breakdown of the boutique; communicate maintenance issues as needed.
Assist in merchandising and daily maintenance of displays and back-stock; participate in inventories and cycle counts for audits.
Support special projects (e.g., price changes, back-office tasks) as needed.
Education and Experience
Education: College degree preferred.
Experience: 2 to 5 years in luxury retail, service or hospitality; general knowledge of timepiece movements.
Technical Skills
Ability to work in a fast-paced retail store environment; computer and internet savvy; MS Office experience; SAP knowledge preferred.
Personal Skills/Abilities
Additional language skills are a plus; excellent interpersonal and communication skills; strong customer service orientation.
Strong attention to detail with ability to handle multiple tasks; ambassadorial demeanor; self-starter with team-player approach.
Must be available to work retail hours including weekends and travel for trainings and events.
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States Employee wellbeing is a top priority. Benefits include medical, dental, and vision programs; health savings and flexible spending accounts; life insurance, disability benefits, and 401(k) with employer match. We support work-life balance with paid time off, wellness reimbursement, and access to the employee assistance program. Employees may have volunteer days off to support community initiatives.
Job Details
Seniority level: Associate
Employment type: Full-time
Job function: Sales, Business Development, and Administrative
Industries: Retail Luxury Goods and Jewelry
Note: This job description reflects the information in the original listing and is for refinement purposes only.
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Sales Associate - Atlanta
role at
Cartier
Sales Associate – Cartier | Atlanta, GA – Reports to: Sales Experience Manager
Overview As an Ambassador of the Maison, you achieve and exceed sales targets as directed by management and proactively develop your client portfolio. You ensure a unique client experience throughout all touch points and participate in the daily boutique operations.
Key Responsibilities
Sales Achievement: Consistently achieve and/or exceed the monthly sales target, as directed by management.
Provide outstanding customer service by greeting and acknowledging every customer, maintaining high standards, product knowledge, and all components of Customer Service before, during and after sales.
Support after-sales clients if a Cartier after-sales area/staff is not available; adapt approach to client needs and motivations; negotiate and handle objections with ease.
Assist and support after-sales clients in line with Maison values; act as a referent and provide recommendations that enhance the client experience.
Remain current on industry news and competitors; cultivate and manage client relationships to drive loyalty and repeat business.
Client Relationship Management
Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives; partner with Management to develop plans for clients and prospects.
Capture client data accurately for follow-up and relationship building using available tools; resolve issues/concerns and escalate as needed.
Support events and networking in-store and offsite, in collaboration with Management.
Daily Boutique Operations
Understand and comply with security and operational policies for the Group, Maison and boutique.
Assist with daily set-up and breakdown of the boutique; communicate maintenance issues as needed.
Assist in merchandising and daily maintenance of displays and back-stock; participate in inventories and cycle counts for audits.
Support special projects (e.g., price changes, back-office tasks) as needed.
Education and Experience
Education: College degree preferred.
Experience: 2 to 5 years in luxury retail, service or hospitality; general knowledge of timepiece movements.
Technical Skills
Ability to work in a fast-paced retail store environment; computer and internet savvy; MS Office experience; SAP knowledge preferred.
Personal Skills/Abilities
Additional language skills are a plus; excellent interpersonal and communication skills; strong customer service orientation.
Strong attention to detail with ability to handle multiple tasks; ambassadorial demeanor; self-starter with team-player approach.
Must be available to work retail hours including weekends and travel for trainings and events.
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States Employee wellbeing is a top priority. Benefits include medical, dental, and vision programs; health savings and flexible spending accounts; life insurance, disability benefits, and 401(k) with employer match. We support work-life balance with paid time off, wellness reimbursement, and access to the employee assistance program. Employees may have volunteer days off to support community initiatives.
Job Details
Seniority level: Associate
Employment type: Full-time
Job function: Sales, Business Development, and Administrative
Industries: Retail Luxury Goods and Jewelry
Note: This job description reflects the information in the original listing and is for refinement purposes only.
#J-18808-Ljbffr