Sales Associate - Atlanta Job at Cartier in Atlanta

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Sales Associate – Cartier | Atlanta, GA – Reports to: Sales Experience Manager

Overview

As an Ambassador of the Maison, you achieve and exceed sales targets as directed by management and proactively develop your client portfolio. You ensure a unique client experience throughout all touch points and participate in the daily boutique operations.

Key Responsibilities

• Sales Achievement: Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Provide outstanding customer service by greeting and acknowledging every customer, maintaining high standards, product knowledge, and all components of Customer Service before, during and after sales.
• Support after-sales clients if a Cartier after-sales area/staff is not available; adapt approach to client needs and motivations; negotiate and handle objections with ease.
• Assist and support after-sales clients in line with Maison values; act as a referent and provide recommendations that enhance the client experience.
• Remain current on industry news and competitors; cultivate and manage client relationships to drive loyalty and repeat business.

Client Relationship Management

• Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives; partner with Management to develop plans for clients and prospects.
• Capture client data accurately for follow-up and relationship building using available tools; resolve issues/concerns and escalate as needed.
• Support events and networking in-store and offsite, in collaboration with Management.

Daily Boutique Operations

• Understand and comply with security and operational policies for the Group, Maison and boutique.
• Assist with daily set-up and breakdown of the boutique; communicate maintenance issues as needed.
• Assist in merchandising and daily maintenance of displays and back-stock; participate in inventories and cycle counts for audits.
• Support special projects (e.g., price changes, back-office tasks) as needed.

Education and Experience

• Education: College degree preferred.
• Experience: 2 to 5 years in luxury retail, service or hospitality; general knowledge of timepiece movements.

Technical Skills

• Ability to work in a fast-paced retail store environment; computer and internet savvy; MS Office experience; SAP knowledge preferred.

Personal Skills/Abilities

• Additional language skills are a plus; excellent interpersonal and communication skills; strong customer service orientation.
• Strong attention to detail with ability to handle multiple tasks; ambassadorial demeanor; self-starter with team-player approach.
• Must be available to work retail hours including weekends and travel for trainings and events.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority. Benefits include medical, dental, and vision programs; health savings and flexible spending accounts; life insurance, disability benefits, and 401(k) with employer match. We support work-life balance with paid time off, wellness reimbursement, and access to the employee assistance program. Employees may have volunteer days off to support community initiatives.

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Sales, Business Development, and Administrative
• Industries: Retail Luxury Goods and Jewelry

Note: This job description reflects the information in the original listing and is for refinement purposes only.