Life Time Inc.
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Membership Concierge Leader
role at
Life Time Inc.
Position Summary The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in a culture that delivers excellence in the guest experience, service execution, and member retention aligned with our premium brand. In this role, you will leverage your expertise to drive a team creating value-based relationships connecting members and guests to programs and services that help meet healthy lifestyle goals. This position serves as the right hand to the Club General Manager, connecting all in‑center departments to ensure seamless operations, partnership, and member engagement. The Membership Concierge Leader embodies a growth mindset, desire to develop professionally, and ambition to advance into a General Manager role. This role requires excellent leadership, communication skills, and a deep commitment to enhancing the member experience while aiding the success of the entire club.
Job Duties / Responsibilities
Regularly participates in Life Time’s classes, activities, events, and programming.
Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally.
Leads in zone by exemplifying service excellence and serving as a member connectivity specialist.
Encourages team members to exceed their own expectations and aim for higher performance.
Onboards and certifies team members—casts to perfection and certifies to exhaustion.
Provides guidance, coaching, and feedback to enhance member engagement.
Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency.
Executes business protocols including new member acquisition, existing member retention, and new member connectivity.
Minimum Required Qualifications This position requires a high level of skill related to written and verbal communication, customer service, service recovery, business planning, management of processes, expense and revenue tracking, team building, and sales.
Education
High School Diploma or Equivalent
Years of Experience
3+ years of managerial experience
3+ years of customer service experience
3+ years of sales experience
3+ years of achieving budget goals
Licenses / Certifications / Registrations
CPR/AED certification required within 30 days of hire
Preferred Qualifications
Bachelor’s or Associate’s degree
Hospitality management or similar degree/certification
Fitness-related experience including PT or Group Fitness certification
Superior time management skills
Ability to prioritize tasks
Adapts to change and innovation
Experience with Microsoft Dynamics CRM and Microsoft Office Suite
Pay This is a salaried position starting at $66,900.00 and pays up to $92,000.00, based on experience and qualifications. In addition, this role is eligible for bonuses based on performance metrics.
Benefits
A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Full-time team members are eligible for additional benefits, including:
Medical, dental, vision, and prescription drug coverage
Short-term and long-term disability insurance
Life insurance
Pre-tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold
For California residents, please review
https://my.lifetime.life/policy/ca-privacy-policy.html
for information about our privacy practices, including the information we collect and your rights relating to your information.
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
#J-18808-Ljbffr
Membership Concierge Leader
role at
Life Time Inc.
Position Summary The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in a culture that delivers excellence in the guest experience, service execution, and member retention aligned with our premium brand. In this role, you will leverage your expertise to drive a team creating value-based relationships connecting members and guests to programs and services that help meet healthy lifestyle goals. This position serves as the right hand to the Club General Manager, connecting all in‑center departments to ensure seamless operations, partnership, and member engagement. The Membership Concierge Leader embodies a growth mindset, desire to develop professionally, and ambition to advance into a General Manager role. This role requires excellent leadership, communication skills, and a deep commitment to enhancing the member experience while aiding the success of the entire club.
Job Duties / Responsibilities
Regularly participates in Life Time’s classes, activities, events, and programming.
Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally.
Leads in zone by exemplifying service excellence and serving as a member connectivity specialist.
Encourages team members to exceed their own expectations and aim for higher performance.
Onboards and certifies team members—casts to perfection and certifies to exhaustion.
Provides guidance, coaching, and feedback to enhance member engagement.
Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency.
Executes business protocols including new member acquisition, existing member retention, and new member connectivity.
Minimum Required Qualifications This position requires a high level of skill related to written and verbal communication, customer service, service recovery, business planning, management of processes, expense and revenue tracking, team building, and sales.
Education
High School Diploma or Equivalent
Years of Experience
3+ years of managerial experience
3+ years of customer service experience
3+ years of sales experience
3+ years of achieving budget goals
Licenses / Certifications / Registrations
CPR/AED certification required within 30 days of hire
Preferred Qualifications
Bachelor’s or Associate’s degree
Hospitality management or similar degree/certification
Fitness-related experience including PT or Group Fitness certification
Superior time management skills
Ability to prioritize tasks
Adapts to change and innovation
Experience with Microsoft Dynamics CRM and Microsoft Office Suite
Pay This is a salaried position starting at $66,900.00 and pays up to $92,000.00, based on experience and qualifications. In addition, this role is eligible for bonuses based on performance metrics.
Benefits
A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Full-time team members are eligible for additional benefits, including:
Medical, dental, vision, and prescription drug coverage
Short-term and long-term disability insurance
Life insurance
Pre-tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold
For California residents, please review
https://my.lifetime.life/policy/ca-privacy-policy.html
for information about our privacy practices, including the information we collect and your rights relating to your information.
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
#J-18808-Ljbffr