Life Time Inc.
Overview
Position: Membership Concierge Leader
The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in a culture which delivers excellence in the guest experience, service execution and member retention as aligned with our premium brand. In this role, you will leverage your expertise to drive a team creating value-based relationships connecting members and guests to programs and services which help meet their healthy way of life goals. This position will serve as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge Leader embodies a growth mindset, desires to develop professionally, and aims to advance into a General Manager role. This role requires excellent leadership, excellent communication skills, and a deep commitment to enhancing the member experience while aiding in the success of the entire club.
Job Duties / Responsibilities
Regularly participates in Life Time’s classes, activities, events and programming
Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
Leads in zone by exemplifying service excellence and being a member connectivity specialist
Encourages team members to exceed their own expectations and aim for higher performance
Onboards and certifies team members
Provides guidance, coaching, and feedback to enhance member engagement
Manages schedules and zone rotations to ensure optimal performance and efficiency
Executes business protocols including new member acquisition, existing member retention and new member connectivity
Minimum Required Qualifications This position requires a high level of skill related to written and verbal communication, customer service, service recovery, business planning, management of processes, expense and revenue tracking, team building and sales.
Education
High School Diploma or Equivalent
Years of Experience
3+ years of managerial experience
3+ years of customer service experience
3+ years of sales experience
3+ years of achieving budget goals
Licenses / Certifications / Registrations
CPR/AED certification required within 30 days of hire
Preferred Qualifications
Bachelor’s or Associate’s degree
Hospitality management or similar degree/certification
Fitness related experience including PT or Group Fitness certification
Superior time management skills
Ability to prioritize tasks
Adapts to change and innovation
Experience with Microsoft Dynamics CRM and Microsoft Office Suite
Salary & Benefits Pay: This is a salaried position starting at $69,800.00 and pays up to $96,000.00, based on experience and qualifications. In addition, this role is eligible for bonuses based on performance metrics.
Benefits: All team members receive the following benefits while working for Life Time:
A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Full-time Team Members are eligible for additional benefits, including:
Medical, dental, vision, and prescription drug coverage
Short term and long term disability insurance
Life insurance
Pre-tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold
Privacy: For California residents, please review https://my.lifetime.life/policy/ca-privacy-policy.html for information about our privacy practices, including the information we collect and your rights relating to your information.
Equal Opportunity: Life Time is a place for everyone. We are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Senior level Mid-Senior level
Employment type Full-time
Job function Other
Industries Wellness and Fitness Services
Referrals increase your chances of interviewing at Life Time Inc. by 2x
Get notified about new Lead Concierge jobs in
San Clemente, CA .
#J-18808-Ljbffr
The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in a culture which delivers excellence in the guest experience, service execution and member retention as aligned with our premium brand. In this role, you will leverage your expertise to drive a team creating value-based relationships connecting members and guests to programs and services which help meet their healthy way of life goals. This position will serve as the right hand to the Club General Manager, connecting all in-center departments to ensure seamless operations, partnership and member engagement. The Membership Concierge Leader embodies a growth mindset, desires to develop professionally, and aims to advance into a General Manager role. This role requires excellent leadership, excellent communication skills, and a deep commitment to enhancing the member experience while aiding in the success of the entire club.
Job Duties / Responsibilities
Regularly participates in Life Time’s classes, activities, events and programming
Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
Leads in zone by exemplifying service excellence and being a member connectivity specialist
Encourages team members to exceed their own expectations and aim for higher performance
Onboards and certifies team members
Provides guidance, coaching, and feedback to enhance member engagement
Manages schedules and zone rotations to ensure optimal performance and efficiency
Executes business protocols including new member acquisition, existing member retention and new member connectivity
Minimum Required Qualifications This position requires a high level of skill related to written and verbal communication, customer service, service recovery, business planning, management of processes, expense and revenue tracking, team building and sales.
Education
High School Diploma or Equivalent
Years of Experience
3+ years of managerial experience
3+ years of customer service experience
3+ years of sales experience
3+ years of achieving budget goals
Licenses / Certifications / Registrations
CPR/AED certification required within 30 days of hire
Preferred Qualifications
Bachelor’s or Associate’s degree
Hospitality management or similar degree/certification
Fitness related experience including PT or Group Fitness certification
Superior time management skills
Ability to prioritize tasks
Adapts to change and innovation
Experience with Microsoft Dynamics CRM and Microsoft Office Suite
Salary & Benefits Pay: This is a salaried position starting at $69,800.00 and pays up to $96,000.00, based on experience and qualifications. In addition, this role is eligible for bonuses based on performance metrics.
Benefits: All team members receive the following benefits while working for Life Time:
A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Full-time Team Members are eligible for additional benefits, including:
Medical, dental, vision, and prescription drug coverage
Short term and long term disability insurance
Life insurance
Pre-tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold
Privacy: For California residents, please review https://my.lifetime.life/policy/ca-privacy-policy.html for information about our privacy practices, including the information we collect and your rights relating to your information.
Equal Opportunity: Life Time is a place for everyone. We are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Senior level Mid-Senior level
Employment type Full-time
Job function Other
Industries Wellness and Fitness Services
Referrals increase your chances of interviewing at Life Time Inc. by 2x
Get notified about new Lead Concierge jobs in
San Clemente, CA .
#J-18808-Ljbffr