Sonesta Hotels
Overview
The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. Transporting and storing luggage to and from guest rooms. Responsibilities
Deliver guest room packages and room drops as needed in a timely and professional manner. Explain and promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities. Respond appropriately to guest complaints. Inform supervisor of major problems, disturbances or dissatisfied guests. Perform other duties as assigned which may include, but are not limited to, accepting dry cleaning from guests and securing for pickup by the dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. Qualifications and Skills
Professional verbal communication skills. Excellent interpersonal and customer service skills including dealing with difficult guests. Excellent organizational skills and attention to detail. Notes
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time. Additional Job Information / Anticipated Pay
Pay Range
— Pay range $14.75 to $15.75 per hour. Pay rate outlined follows contract requirements. Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including: Medical and Dental Insurance Paid Vacation and Sick Days Paid Holidays Pension Legal Services Maternity and Parental Leave Go Beyond @SonestaHotels Who we are We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission:
To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations — by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. Transporting and storing luggage to and from guest rooms. Responsibilities
Deliver guest room packages and room drops as needed in a timely and professional manner. Explain and promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities. Respond appropriately to guest complaints. Inform supervisor of major problems, disturbances or dissatisfied guests. Perform other duties as assigned which may include, but are not limited to, accepting dry cleaning from guests and securing for pickup by the dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. Qualifications and Skills
Professional verbal communication skills. Excellent interpersonal and customer service skills including dealing with difficult guests. Excellent organizational skills and attention to detail. Notes
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time. Additional Job Information / Anticipated Pay
Pay Range
— Pay range $14.75 to $15.75 per hour. Pay rate outlined follows contract requirements. Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including: Medical and Dental Insurance Paid Vacation and Sick Days Paid Holidays Pension Legal Services Maternity and Parental Leave Go Beyond @SonestaHotels Who we are We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission:
To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations — by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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