Luxury Presence
Luxury Presence
is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. We’re looking for a
Customer Success Manager
to drive adoption and engagement of the
Luxury Presence App , a mobile-first solution designed to transform how real estate agents and their clients collaborate. Essential Functions
Onboarding & Relationship Management : Lead new client onboarding and app activation while serving as the primary contact to build strong, lasting relationships that drive satisfaction and retention Strategy & Optimization : Analyze client usage, deliver performance insights, and provide strategic recommendations to maximize adoption and outcomes Training & Support : Deliver training, resources, and hands-on guidance to empower clients, while resolving issues quickly in partnership with internal teams Feedback & Collaboration : Gather client feedback to inform product improvements and partner with sales, marketing, and product to ensure alignment and client success Retention & Growth : Identify risks, create strategies to strengthen retention, and uncover opportunities for upsell within accounts Continuous Improvement : Evaluate and refine onboarding, engagement, and support processes to improve efficiency and scale success You’re gifted at
Building strong client relationships that drive satisfaction and retention Translating platform data into actionable insights and recommendations Communicating complex ideas in clear, client-friendly language Driving collaboration across internal teams to ensure seamless client experiences Identifying opportunities for upsell and growth within your accounts You have
2+ years of SaaS experience, ideally in Customer Success, Product Management, or a related field Demonstrated ability to manage customer lifecycles and drive product adoption Strong analytical skills to interpret data trends and develop client strategies Excellent written and verbal communication skills with a knack for creating engaging training and content A passion for technology, innovation, and improving the real estate client experience You are
Proactive and customer-obsessed, always focused on driving client value Agile and adaptable, able to adjust strategies based on client needs or shifting priorities A collaborator who works seamlessly with cross-functional teams to improve offerings and outcomes A problem-solver who turns challenges into opportunities to enhance client engagement Dedicated to delivering exceptional service and empowering agents to succeed with the Luxury Presence App Located in Austin, TX and able to work 4 days a week in office, 8:30am to 5:30pm CT, as a part of our Hybrid team The salary range is $65,000 - $68,000 a year, plus 20% performance bonus + stock options + full benefits. Join us in shaping the future of real estate . The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. Luxury Presence is an
Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
#J-18808-Ljbffr
is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. We’re looking for a
Customer Success Manager
to drive adoption and engagement of the
Luxury Presence App , a mobile-first solution designed to transform how real estate agents and their clients collaborate. Essential Functions
Onboarding & Relationship Management : Lead new client onboarding and app activation while serving as the primary contact to build strong, lasting relationships that drive satisfaction and retention Strategy & Optimization : Analyze client usage, deliver performance insights, and provide strategic recommendations to maximize adoption and outcomes Training & Support : Deliver training, resources, and hands-on guidance to empower clients, while resolving issues quickly in partnership with internal teams Feedback & Collaboration : Gather client feedback to inform product improvements and partner with sales, marketing, and product to ensure alignment and client success Retention & Growth : Identify risks, create strategies to strengthen retention, and uncover opportunities for upsell within accounts Continuous Improvement : Evaluate and refine onboarding, engagement, and support processes to improve efficiency and scale success You’re gifted at
Building strong client relationships that drive satisfaction and retention Translating platform data into actionable insights and recommendations Communicating complex ideas in clear, client-friendly language Driving collaboration across internal teams to ensure seamless client experiences Identifying opportunities for upsell and growth within your accounts You have
2+ years of SaaS experience, ideally in Customer Success, Product Management, or a related field Demonstrated ability to manage customer lifecycles and drive product adoption Strong analytical skills to interpret data trends and develop client strategies Excellent written and verbal communication skills with a knack for creating engaging training and content A passion for technology, innovation, and improving the real estate client experience You are
Proactive and customer-obsessed, always focused on driving client value Agile and adaptable, able to adjust strategies based on client needs or shifting priorities A collaborator who works seamlessly with cross-functional teams to improve offerings and outcomes A problem-solver who turns challenges into opportunities to enhance client engagement Dedicated to delivering exceptional service and empowering agents to succeed with the Luxury Presence App Located in Austin, TX and able to work 4 days a week in office, 8:30am to 5:30pm CT, as a part of our Hybrid team The salary range is $65,000 - $68,000 a year, plus 20% performance bonus + stock options + full benefits. Join us in shaping the future of real estate . The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. Luxury Presence is an
Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
#J-18808-Ljbffr