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Cornerstone Systems

Intermodal & Truck Brokerage Account Coordinator

Cornerstone Systems, Lansing, Michigan, United States

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Established in 1997, Cornerstone Systems is a premier transportation company offering comprehensive logistics solutions nationwide.

Job Summary The Account Coordinator supports the Intermodal & Truck Brokerage Operations department, coordinating daily freight load movements on a national scale while maintaining customer satisfaction in an extremely high-pressure, time-sensitive atmosphere.

Primary Duties & Responsibilities

Determine and secure the most profitable equipment type and/or transportation mode

Schedule pickup and delivery appointments per customer’s requirements

Procure and dispatch carriers

Communicate with carriers, customers, and railroads

Manage equipment pools

Ensure loads are picked up, moving on schedule and delivered on-time

Obtain arrival and departure times from carriers

Ensure timely termination of empty intermodal equipment

Process accessorial charges

Audit work orders

Analyze various reports that will assist in properly managing customer loads

Assist in the review and submittal of customer requests for pricing

Back up for other team members and/or team leader, as needed

Have availability to work outside office hours (evenings and weekends) as part of an on-call rotation

Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied

Regular and reliable attendance expected

Other work-related duties as assigned by supervisor/manager

Minimum Knowledge, Abilities, and Skills

Minimum Bachelor’s Degree in Business, Transportation, Logistics or related field preferred

3-5+ years of related work experience within transportation or logistics, and/or additional or specialized training in transportation, logistics, or similar area of study

Working knowledge of intermodal transportation preferred, but not required

Cost management experience preferred, but not required

Excellent oral and written communication skills, as well as interpersonal skills

Strong sense of urgency

Strong negotiating skills

Strong attention to detail

Able to manage multiple projects simultaneously, and can work well under pressure

Proficient in Microsoft Office Suite, and Outlook

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Seniority Level: Mid-Senior level • Employment type: Full-time • Job function: Sales and Business Development • Industries: Transportation, Logistics, Supply Chain and Storage

© 2025 Cornerstone Systems. Commitment to equal opportunity employment.

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