Prudential Financial
Join Prudential Financial as an
Associate, Service Desk
and help our employees and contractors stay productive and efficient.
Overview The Global Technology team builds digital solutions that enable business success across the organization. As a Service Desk Associate you will provide technology and device support, develop automated solutions, and contribute to a high‑velocity, customer‑focused environment.
Responsibilities
Resolve moderate technical issues from incoming incidents, exercising judgment within defined procedures.
Utilize ServiceNow to manage support requests, generate dashboard reports, and identify areas for improvement.
Document and track status of client inquiries, coordinating appropriate response and following up for client satisfaction.
Identify, diagnose and troubleshoot workplace issues using Nexthink monitoring software for real‑time visibility.
Create workflows in Power Automate to connect apps and services, streamlining repetitive processes.
Use programming languages (Python, PowerShell, JavaScript) to develop scripts, automate testing, and solve problems.
Practice an Agile framework to suggest process enhancements that prevent recurring issues and improve service delivery.
Qualifications & Skills
Strong diagnostic and ticketing experience; proficiency with hardware and software troubleshooting.
Experience with Nexthink, Microsoft Power Platform (Power Automate, Power BI), and remote access tools.
Familiarity with device automation and compliance scripts; comfort with API consumption and development.
Knowledge of infrastructure fundamentals, database schemas, SQL, networking (TCP/IP, OSI, firewalls), and cloud platforms (AWS, Azure, GCP).
Preferred: Financial or insurance industry experience.
Benefits & Compensation • Market‑competitive base salary from $59,300 to $88,300, with yearly bonus potential.
• Comprehensive medical, dental, vision, life, disability insurance and paid time off.
• 401(k) with company match up to 4%, company‑funded pension, and Employee Stock Purchase Plan.
• Wellness programs, education benefits, and flexible work/life resources.
• Eligibility for discretionary annual incentive awards.
EEO Statement Prudential is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic. If you require an accommodation during the application process, please email accommodations.hw@prudential.com.
How to Apply Submit your application through our careers portal. For technical support or accommodations, contact careers.technicalsupport@prudential.com or accommodations.hw@prudential.com.
#J-18808-Ljbffr
Associate, Service Desk
and help our employees and contractors stay productive and efficient.
Overview The Global Technology team builds digital solutions that enable business success across the organization. As a Service Desk Associate you will provide technology and device support, develop automated solutions, and contribute to a high‑velocity, customer‑focused environment.
Responsibilities
Resolve moderate technical issues from incoming incidents, exercising judgment within defined procedures.
Utilize ServiceNow to manage support requests, generate dashboard reports, and identify areas for improvement.
Document and track status of client inquiries, coordinating appropriate response and following up for client satisfaction.
Identify, diagnose and troubleshoot workplace issues using Nexthink monitoring software for real‑time visibility.
Create workflows in Power Automate to connect apps and services, streamlining repetitive processes.
Use programming languages (Python, PowerShell, JavaScript) to develop scripts, automate testing, and solve problems.
Practice an Agile framework to suggest process enhancements that prevent recurring issues and improve service delivery.
Qualifications & Skills
Strong diagnostic and ticketing experience; proficiency with hardware and software troubleshooting.
Experience with Nexthink, Microsoft Power Platform (Power Automate, Power BI), and remote access tools.
Familiarity with device automation and compliance scripts; comfort with API consumption and development.
Knowledge of infrastructure fundamentals, database schemas, SQL, networking (TCP/IP, OSI, firewalls), and cloud platforms (AWS, Azure, GCP).
Preferred: Financial or insurance industry experience.
Benefits & Compensation • Market‑competitive base salary from $59,300 to $88,300, with yearly bonus potential.
• Comprehensive medical, dental, vision, life, disability insurance and paid time off.
• 401(k) with company match up to 4%, company‑funded pension, and Employee Stock Purchase Plan.
• Wellness programs, education benefits, and flexible work/life resources.
• Eligibility for discretionary annual incentive awards.
EEO Statement Prudential is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic. If you require an accommodation during the application process, please email accommodations.hw@prudential.com.
How to Apply Submit your application through our careers portal. For technical support or accommodations, contact careers.technicalsupport@prudential.com or accommodations.hw@prudential.com.
#J-18808-Ljbffr