Hatch
We’re looking for a proactive
Account Manager
to own relationships with our mid-market and enterprise clients, driving measurable growth with Hatch’s AI platform. This high-ownership role sits at the heart of our customer journey — from onboarding to adoption, renewals, and expansion.
What You’ll Do
Manage a portfolio of $20K–$50K+ ACV accounts, from onboarding through renewal.
Lead QBRs, exec check-ins, and strategic conversations to reinforce ROI and uncover growth.
Partner with Sales to identify upsell/cross-sell opportunities.
Use data to tell compelling stories and guide client strategy.
Collaborate cross-functionally (Sales, Product, Marketing) to drive adoption and customer success.
What We’re Looking For
3–5 years in Account Management / Customer Success at a B2B SaaS company.
Experience with executive-level stakeholders (VP/C-suite).
Data-driven, strong communicator, and thrives in fast-paced environments.
Bonus: experience with AI, automation, or customer engagement platforms.
Why Hatch Shape the future of AI-driven customer service
Solve meaningful problems that impact real businesses
Join a tight-knit, ambitious NYC-based team
Perks Competitive salary + bonus · Hybrid (4 days in NYC office) · Medical, dental, vision · 401(k) · Flexible PTO
#J-18808-Ljbffr
Account Manager
to own relationships with our mid-market and enterprise clients, driving measurable growth with Hatch’s AI platform. This high-ownership role sits at the heart of our customer journey — from onboarding to adoption, renewals, and expansion.
What You’ll Do
Manage a portfolio of $20K–$50K+ ACV accounts, from onboarding through renewal.
Lead QBRs, exec check-ins, and strategic conversations to reinforce ROI and uncover growth.
Partner with Sales to identify upsell/cross-sell opportunities.
Use data to tell compelling stories and guide client strategy.
Collaborate cross-functionally (Sales, Product, Marketing) to drive adoption and customer success.
What We’re Looking For
3–5 years in Account Management / Customer Success at a B2B SaaS company.
Experience with executive-level stakeholders (VP/C-suite).
Data-driven, strong communicator, and thrives in fast-paced environments.
Bonus: experience with AI, automation, or customer engagement platforms.
Why Hatch Shape the future of AI-driven customer service
Solve meaningful problems that impact real businesses
Join a tight-knit, ambitious NYC-based team
Perks Competitive salary + bonus · Hybrid (4 days in NYC office) · Medical, dental, vision · 401(k) · Flexible PTO
#J-18808-Ljbffr