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LDX Digital

Account Manager - E-Commerce Clients

LDX Digital, New York, New York, us, 10261

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LDX Digital is a cutting‑edge digital marketing agency specializing in Google Ads, Meta Ads, and native advertising. Our fully remote team is made up of passionate professionals from around the globe, all working together to drive our clients’ success.

Role Summary We are seeking a highly skilled Media Strategist / Account Manager to join our growing performance marketing team. This role is fully remote, US‑based only, and will serve as the main client‑facing point of contact for our performance marketing campaigns.

Key Responsibilities

Serve as the primary point of contact for assigned clients, managing all day‑to‑day communications and requests.

Build trusted, long‑term relationships with clients by proactively understanding their business goals, challenges, and marketing objectives.

Conduct regular client check‑ins, performance reviews, and strategy calls to keep clients informed and engaged.

Collaborate with internal media buyers, creative team, and analytics specialists to develop, execute, and optimize paid media campaigns (primarily Google Ads and Meta Ads).

Review campaign performance metrics, identify trends, and provide actionable insights that align with client goals.

Help identify upsell and cross‑sell opportunities based on client needs and campaign performance.

Coordinate deliverables between internal teams to ensure ad creatives, copy, budgets, and optimizations are executed according to plan.

Maintain organized client documentation including campaign briefs, strategy notes, meeting summaries, and progress updates.

Track account performance metrics and provide regular reporting with analysis and recommendations.

Drive client retention by ensuring satisfaction, strong ROI, and clear communication of value.

Requirements

2+ years of experience in account management, client success, or a similar client‑facing role in digital marketing agencies or direct‑response advertising.

Experience with Google Ads or other media buying platforms (Meta, TikTok, LinkedIn, etc.) – must be able to discuss campaign strategy and performance confidently.

Excellent written and verbal communication skills – you know how to keep clients informed, reassured, and aligned.

Strong analytical mindset; able to interpret performance metrics and translate data into actionable insights.

Demonstrated ability to manage multiple clients simultaneously in a fast‑paced environment.

Tech‑savvy, detail‑oriented, and resourceful – comfortable using tools like Google Workspace, Slack, Asana, ClickUp, or similar project management systems.

Empathetic, solution‑focused, and highly dependable – clients see you as their go‑to partner.

US‑based: candidates must be legally authorized to work in the United States.

Availability between 7:00 AM and 3:00 PM EST.

Preferred

Google Ads or Meta Ads certification (a plus).

Familiarity with CRM tools (HubSpot, Pipedrive, or similar).

Understanding of analytics platforms (Google Analytics, Looker Studio, etc.).

Experience supporting eCommerce, SaaS, or performance‑driven campaigns.

Benefits

Competitive base salary + performance‑based bonuses.

Flexible remote work (US‑based only).

Opportunity to grow within a fast‑scaling digital marketing team.

Collaborative, supportive environment that values transparency, ownership, and initiative.

Direct mentorship from senior team members in strategy, media buying, and client leadership training.

Interview Process

Click Apply and submit your CV.

Fill in a short survey & cognitive assessment.

1‑on‑1 video interview with HR.

Complete a short test task.

1‑on‑1 video interview with Hiring Manager.

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